332 réponses à ce sujet

[Chromatism]

v0rt3x22 wrote...

Chromatism wrote...

I'm also experiencing these crashes.

However in my case it only started to occur when I ventured into Omega. And more specifically still, the mission section revolving around Archangel. I simply hopped on the merc transport to the mission area, and after the first conversation with the Logistics Officer there I can't go on for more than 1 minute without it crashing...

And what a crash! The screen freezes, sound loops and a honey comb of artifacts appear all over the screen. It looks for all the world like a GPU overheat, but unless the card is spiking horrendously for a brief second and frying itself then there's no other indication of that occurring.

I'm just about to hop into Dragon Age: Origins while frantically biting my nails to see if there're any obvious signs of damage. This has never happened before with ANY other game and quite a bit of heavy use.

have you had crashes during loading as well?

No. I've experienced no crashes while loading myself. Though I have to say when I do load the game to the opening menu screen my GPU fan doesn't sound healthy at all... It kicks into overdrive and then seems calm down when I resume my game

[Chromatism]

Ah... Crap.



Seems my GPU is fried. I was on the DA:O Menu screen for all of thirty seconds before artifacts crashed in from anywhere and my PC stopped responding.



Has to be said I didn't expect to need to upgrade quite so soon... Mass Effect 2 is causing quite a bit of damage it seems.

[zulu21]

Michael Gamble wrote...

We read these threads, however...
1) it's primarily self-help
2) is it possible to provide commonality between the reported crashes on this thread? we can only investigate issues which dont appear (on the surface) to be limited to specific machines or specific hardware configurations. if an issue affects a large number of machines (due to an apparent problem) - we can (and will) look into it. in short, if the crashes are occuring at seemingly random times for different people on different hardware configurations - we have no specific place to start investigating.

Thanks for finally posting. Its good to know we aren't completely forgotten. But if I'm reading this correctly your saying not enough people are experiencing this issue to look into it?

[Razir-Samus]

could be a problem with the graphics engine used for ME2? that would explain it happening on different systems/cards, couldnt pinpoint exactly where the rendering fails..

[zulu21]

Razir-Samus wrote...

could be a problem with the graphics engine used for ME2? that would explain it happening on different systems/cards, couldnt pinpoint exactly where the rendering fails..

Thats quite probable.

[mr_luga]

Michael Gamble wrote...

We read these threads, however...
1) it's primarily self-help
2) is it possible to provide commonality between the reported crashes on this thread? we can only investigate issues which dont appear (on the surface) to be limited to specific machines or specific hardware configurations. if an issue affects a large number of machines (due to an apparent problem) - we can (and will) look into it. in short, if the crashes are occuring at seemingly random times for different people on different hardware configurations - we have no specific place to start investigating.

Okay so first of all THANK YOU so much for finally taking a look at it  That alone makes me cheer up, though the rest kind of gets be depressed again, such a big and popular game like this, and it's primarily "Self help" to get a game you paid for working? :-/

Also, an issue which freezes/crash the game, that stops you from playing, seems like a big of a deal to not look into further. With so many posts in this thread, I'd find it also a bit hard not to tie something together.  :-/ 

Anyway, I really hope you (and whatever team is working on this) can do something about it, becouse it hurts me so much to wait so long for this game, only to not have it work.  Especially since I got beyond recommended specs.

[Razir-Samus]

i think its more than probable, think about it, what do all systems have in common? they all have ME2 installed! xD, so its obviously a problem with the game itself.. it ran fine for long periods of time.. it did crash right after you awake as shepard.. then i tuned some settings down and got further till another crash.. and another.. till im at the place i stated a few pages back, tali rescue mission..

its also quite clear that the graphic driver is being killed, hence the system kill, can come to the conclusion that its an engine based issue, just hope some important figure looks at this.. im not a tech whiz, but its easy to see the problem right infront of you with this much evidence

Modifié par Razir-Samus, 04 février 2010 - 12:08 .

[Thornbreaker]

Yeah, I have to agree, its a very common issue across multiple setups, which means you do have a very easy place to begin investigation...MASS EFFECT 2...



Frankly, if this is frying people's machines because of poor game design, Bioware needs to go the way of Toyota, and at least issue some sort of statement, if not replacing their customers damaged machines. People will continue to attempt to figure this out for themselves and wreck their systems at this rate.



So I've stopped playing ME2 for the time being (I'd rather not destroy my brand new PC). I'll just wait till Bioware gets around to fixing the issue, or at least issues a statement on the problem.



I hope EA hasnt ruined their customer support...cause a week later and your just now getting a response on it, is poooor.

[mr_luga]

Hm I guess that is something that is common, all the problems comes from Mass Effect 2. Everything else is fine.



It seems strange that this game would cause overheating.. But, I mean, if it is overheating, dosnt the computer shut down? It dosnt FREEZE up does it? Last time I had an overheat issue, my computer shut down.

[Razir-Samus]

overheat is artifacting then visual freeze, and possible shut down, depending on the severity, there is no overheating when i play anyway.. running with a 4890, its very cool i had this freezing before with an 8800gt, only, it was with everything, the crashes were the most random piece of crap ive ever seen, not isolated to how much the pc was being used or what game i was playing, could happen on startup, or after 2 weeks, it really was that random, but as of now, the 4890 has only ever failed in ME2 and ME1 for what i believe the same issue, graphics engine

[mr_luga]

Well so far the freezing is only becouse of ME2. It froze up once outside of ME2 though I had recently been playing it. It kind of made me suspect overheating.. Which is also why I wish I knew how to measure my temperature

[Oyclo]

Michael Gamble wrote...

We read these threads, however...
1) it's primarily self-help
2) is it possible to provide commonality between the reported crashes on this thread? we can only investigate issues which dont appear (on the surface) to be limited to specific machines or specific hardware configurations. if an issue affects a large number of machines (due to an apparent problem) - we can (and will) look into it. in short, if the crashes are occuring at seemingly random times for different people on different hardware configurations - we have no specific place to start investigating.

Well the difficult thing is that for many its NOT at one point.

I've had it crash in a cut scene, crash while in combat, and crash while hacking. The whole screen freezes and I need to do a hard reboot.  After that I can get past that spot, but then it will freeze again.

I only had a problem like this with one other game in a couple of years with this set up, Dragon Age.  I solved that by turning off forced stereo headphones and turning down AA to x2, no idea which was the fix but that did it.  No such settings or luck with ME2.

So while I'd love it to be 'we all freeze doing this' it sounds like a far more generalized type of problem.  Perhaps you need to get your hands on a setup which is suffering from this and go from there.

[ZackArnold]

Nikum wrote...

I just opened a door and walked something like 3 steps and then crash, cant play more than 2-3minutes withouth crashing... temps are 60-65º
It also happens on other games, but ME2 is unplayable
HD4850 512mb
Q6600
2GB RAM
Windows XP

Okay guys, this is almost similar to my own setup, except that I am using Nvidia 8800GT, I didnt even bother to update the driver though, still using ver 186.18. I dont have any crashes whatsoever with that setup. To clarify I am also using Windows XP SP3, 32bit.

I have my moments though when I decided to add in an extra 2gb of RAM from my brother's PC, then it is a crash fest every few minutes. So I just removed the extra RAM and no more crashes since the last 4 days. The RAMs fine though, my brother is using it in his PC for gaming without any trouble. I do notice the similarity that apart from you all have ME2 installed, most of you guys have more than 2gb of RAM.

Oh, I dont think overheating is your main culprit though, my graphic card temperature is far worse than you guys, it is around 83-85 degrees when playing this game and I dont crash.

Hopes that info could be of use to help you guys. Cheers

[Starhaus]

I noticed the game also likes to crash under the following condition:



While *in* the shift-key menu, if I trigger a hotkey button from the toolbar at the top rather than the bottom. I eventually learned to just activate powers from the lower toolbar rather than from the hotkey bar, and the game no longer crashed after that. However I can crash the game at will just by reverting to activating powers from the hotkey bar while in the shift-key menu. So the condition is very repeatable and testable on my machine. (Dell XPS, Windows 7).



The error dialogue is standard and uninformative in Windows 7, basically a wait box pops up and says the program is not responding or something like that, then eventually it crashes to desktop and you have to restart the program.

[Balder84]

You guys might be waiting a long time for a fix to this random crashing and freezing, an extremely if not identical problem STILL exists with Dragon Age. I have a dead 3870x2 thanks to Bioware.



So glade I did NOT run out and get ME2 yet.

[mr_luga]

I find it hard to belive BIoware will just sit on their asses with the "Self help forum" answer when so many buy this game, you'd think they would give some proper support to the game :-/

[low8all]

Most of you are just plain ol'SOL. The game crashing, hardware failure etc just can't be fixed without some kind of underlying commonality. While you think there is one, the game crashing, that's just a result and doesn't point to any particular fault.



Unless they can test for it, they can't fix it. And obviously, if the game consistently crashed their systems, they would not have released it. Seriously. I know it's hard to swallow, but it just the way it goes. Don't expect any magic patches to fix random and frequent crashes.

[Razir-Samus]

low8all, the fault is the game itself, people are running with some intense rigs, much higher grade than mine, and im pretty sure there are people that know a lot more than me aswell, enough to say their system is smooth, im also guessing that most of the people can run crysis on ultra etc, the old benchmark, ME2 hasnt changed that much graphics wise, and should not be having problems like this

[low8all]

Your argument is flawed. With that same logic then no patch is needed since it works for the majority.



Unlike some of the 'actual' bugs, if you can provide a commonality between systems that have stability issues, then you're on your way to finding out if it is indeed the system or the game - but until that happens, you're still SOL.

[zulu21]

Razir-Samus wrote...

low8all, the fault is the game itself, people are running with some intense rigs, much higher grade than mine, and im pretty sure there are people that know a lot more than me aswell, enough to say their system is smooth, im also guessing that most of the people can run crysis on ultra etc, the old benchmark, ME2 hasnt changed that much graphics wise, and should not be having problems like this

Hey Buddy, please dont feed the troll!

[low8all]

I know zulu, it's frustrating and I'm really sorry things aren't working out. I've tried my best to help as many people as possible - and some even got the game working fine. It's just a shame none of those things help the people who are experiencing extreme instability. But as I've said, there is no magical patch that will help. I think it's time to come to terms with that. The sooner you do, the sooner everybody can get on with the 'real' game bugs.

[M3lt1ng]

Just an update to my previous post (see page 4):

I experienced my first crash during combat last night (first combat situation during Jacob loyalty mission).  I have problems with the end of Grunt's loyalty mission too.  After talking to the shaman the game has crashed multiple times for two different playthroughs.  I was running the game in borderless windowed mode as well so I guess this doesn't prevent the crashes for me.  Also, it's been 3 business days since I filled out an EA tech support form and I still haven't heard from them.

Modifié par M3lt1ng, 04 février 2010 - 06:27 .

[zulu21]

M3lt1ng wrote...

Just an update to my previous post (see page 4):

I experienced my first crash during combat last night.  I was running
the game in borderless windowed mode as well so I guess this doesn't
prevent the crashes for me.  Also, it's been 3 business days since I
filled out an EA tech support form and I still haven't heard from them.

Dont worry! Their right on top of it! And by "it" I mean doing anything but working on our issues.

[Razir-Samus]

dont think anyone is agree'ing with your pessimistic approach low8all, a friend of a friend has cracked the game, pretty much just edited some files based around the engine itself and seems to be running it smooth now, before this he was getting blue screens and lockups..



personally i wont be trying this crack the guy has did, dont want to end up killing my game or rendering it into a "pirated" state, waiting for this patch you say isnt coming even though reports say one is being worked on!

[low8all]

Please don't take my comments out of context. I never said a patch wasn't coming, I said they can't patch for something they can't repeat like excessive computer instability - you have to come to terms with that. It isn't something they can patch for. Just to be clear.



There is a marketable difference between someone who gets the odd crash due to a repeatable 'something' versus someone who just can't start the game or their system consistently locks up, BSOD's or shuts down.