Crashes every 5 minutes (ME2)
#201
Posté 04 février 2010 - 06:37
#202
Posté 04 février 2010 - 07:11
#203
Posté 04 février 2010 - 07:41
Michael Gamble wrote...
We read these threads, however...
1) it's primarily self-help
2) is it possible to provide commonality between the reported crashes on this thread? we can only investigate issues which dont appear (on the surface) to be limited to specific machines or specific hardware configurations. if an issue affects a large number of machines (due to an apparent problem) - we can (and will) look into it. in short, if the crashes are occuring at seemingly random times for different people on different hardware configurations - we have no specific place to start investigating.
Most of these problems accour on the 8800 GT and 9800 GT video cards.
#204
Posté 04 février 2010 - 08:36
#205
Posté 04 février 2010 - 08:39
Dual ATI Radeon HD 4890's Crossfire (890 core clock and 1010 memory clock)
AMD Phenom IIx4 955@ 3.8Ghz
Asrock AOD790GX mobo
4GB DDR2 RAM 1066mhz
OCZ Vertex Solid State Boot Drive 60GB
Velociraptor 300GB gaming drive
and some other drives that arent being accessed while in game.
I am very sure it isnt my hardware causing the problems.
#206
Posté 04 février 2010 - 09:06
These happens every 5-10 minutes
Vista home, Quad Core, Nvidia 9600GTX
I have no issues with any other games and have done stress tests of my ram and video card, both work as they should
I've also tried windowed mode with and without borders. Window without borders improved it but only by a few minutes
These lockups are completely random in that they happen both ingame and in cutscenes
I've also tried various graphics settings to no effect
#207
Posté 04 février 2010 - 09:16
CrapMromson wrote...
Michael Gamble wrote...
We read these threads, however...
1) it's primarily self-help
2) is it possible to provide commonality between the reported crashes on this thread? we can only investigate issues which dont appear (on the surface) to be limited to specific machines or specific hardware configurations. if an issue affects a large number of machines (due to an apparent problem) - we can (and will) look into it. in short, if the crashes are occuring at seemingly random times for different people on different hardware configurations - we have no specific place to start investigating.
Most of these problems accour on the 8800 GT and 9800 GT video cards.
#208
Posté 04 février 2010 - 09:35
I'm also staying away from this game until a patch is ready
#209
Posté 04 février 2010 - 09:42
I was atleast hoping, that if Bioware guys wasnt able to push out alot of patches quickly (Like Valve that seem to have less support then Bioware got with EA and all, yet still ablet o provide more) that they would be a bit more active on the forums providing tips on how to help. Currently it's just "Sorry we cant do anything with this" or "We cant see into it right now"
#210
Posté 04 février 2010 - 10:31
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
#211
Posté 04 février 2010 - 10:38
one900meat wrote...
OK... Here's what I did and it seems to have miraculously fixed the crashing that was happening every 5-15 minutes... I just got done playing the game for over an hour and it played flawlessly!
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
I have no idea how to figure out what my motherboard is. I know my processor stuff, and apparently I can update a driver for that?
#212
Posté 04 février 2010 - 10:50
mr_luga wrote...
one900meat wrote...
OK... Here's what I did and it seems to have miraculously fixed the crashing that was happening every 5-15 minutes... I just got done playing the game for over an hour and it played flawlessly!
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
I have no idea how to figure out what my motherboard is. I know my processor stuff, and apparently I can update a driver for that?
Download and install CPU-Z. It's great for telling you everything about your computer. In this case, the "Mainboard" tab tells you what your MoBo is and more importantly what your chipset and Southbridge is. If you see: 790GX and SB750 then that is what I have and what I stated above seems to have fixed the crashes...
#213
Posté 04 février 2010 - 10:52
one900meat wrote...
OK... Here's what I did and it seems to have miraculously fixed the crashing that was happening every 5-15 minutes... I just got done playing the game for over an hour and it played flawlessly!
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
Good to hear someone got it working and thanks for the post:)
I will take your advice and update my mobo drivers and see if it works
#214
Posté 04 février 2010 - 11:47
jn2002dk wrote...
one900meat wrote...
OK... Here's what I did and it seems to have miraculously fixed the crashing that was happening every 5-15 minutes... I just got done playing the game for over an hour and it played flawlessly!
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
Good to hear someone got it working and thanks for the post:)
I will take your advice and update my mobo drivers and see if it works
I got NVIDIA nForce 570 SLI .. Dont find that on AMD I think..
EDIT: Okay found it, and downloaded it, but BEFORE I install it, can someone tell me what it DOES? I feel like if I install it, my computer will go to hell, this usually always happends to me. ^^;
EDIT2: Do I also need to uninstall the old driver before installing the new one? >.< I didnt need to do that with the other ones
Modifié par mr_luga, 04 février 2010 - 11:59 .
#215
Posté 05 février 2010 - 01:05
mr_luga wrote...
jn2002dk wrote...
one900meat wrote...
OK... Here's what I did and it seems to have miraculously fixed the crashing that was happening every 5-15 minutes... I just got done playing the game for over an hour and it played flawlessly!
In the ME 2 Game Launcher, I changed my Video settings to the essentially minimalist:
Bloom: Default
Film grain: off
Motion blur: off
Dynamic shadows: off
Light: On
Cinematic Lights: 1
Spherical: off
Anisotropic: off
Save/Exit
----
Then I renamed these two intro movies so that they didn't play....
/MassEffect 2/BioGame/Movies/
BWlogo.bik
ME_EAsig_720p_v2_raw.bik
Just add something at the beginning or end of the filename. Probably should keep them regocnizable if you ever want to add them back...
----
Then I upgraded my Audio, Video, and motherboard drivers.
The video did not seem to help. Neither did the Audio. The panacea seems to have been the upgrade to my northbridge drivers which updated my USB filters and my NB filters. I obtained the updates at the AMD website under the motherboard/chipset download drivers section (access right at the front page using a pulldown menu). Of course, this all could have been a fluke, but it seems mighy suspicious that it worked immediately after updating my MoBo chipset drivers... My computer specs are:
AMD Phenom II x4 955 Black Edition CPU
Asus M4A78T-E MoBo (790GX chipset)
Onboard Radeon HD 3300 (with 128Mb Sideport)
4Gb OCZ Gold 1600 Memory
Windows Vista 32-bit
DirectX 11
Catalyst 10.1
Let me re-iterate, the magic seemed to have happened when I updated my chipset drivers at AMD/Catalyst. For those running the AMD 790GX chipset, the link to the Catalyst download page is: HERE
In the "Download Drivers" menu pull-down "motherboard/chipset", your OS, and your onboard Radeon card version (Hd 3300 for 790 GX). In the page it takes you to, scroll down to the --> Southbridge Drivers download. <-- That link takes you straight to the driver download EXE. It is for Windows 7 and Vista both 32- and 64-bit.
I hope this helps others!!
Good to hear someone got it working and thanks for the post:)
I will take your advice and update my mobo drivers and see if it works
I got NVIDIA nForce 570 SLI .. Dont find that on AMD I think..
EDIT: Okay found it, and downloaded it, but BEFORE I install it, can someone tell me what it DOES? I feel like if I install it, my computer will go to hell, this usually always happends to me. ^^;
EDIT2: Do I also need to uninstall the old driver before installing the new one? >.< I didnt need to do that with the other ones
No one has an answer? :-/ I dont want to try to install it and everything goes haywire.. I think I saw someone say that it's something that should be installed right after you installed the OS, so I dont really dare to try to install it now, another one said it uninstalled alot of other drives when it was installed.
#216
Posté 05 février 2010 - 01:20
"No one has an answer? :-/ I dont want to try to install it and everything goes haywire.. I think I saw someone say that it's something that should be installed right after you installed the OS, so I dont really dare to try to install it now, another one said it uninstalled alot of other drives when it was installed."
You haven't even told us what "IT" is that you've downloaded... If you have the nforce 570 Sli chipset, then you should be downloading from
http://www.nvidia.co...aspx?lang=en-us
Specifically pulling down
Product type: nForce
Series: nForce 5 series
Product: nForce 570 SLI [Your processor type here]
Download type: Driver
Operating System: [Your O/S]
Language: English
CPU-Z will tell you whether your mainboard/CPU type is AMD, Ultra AMD, or Intel...
No, you do not have to uninstall the old driver in most cases.... No, it won't fry your computer. Chipset updates are pretty benign compared to BIOS flashes.
Modifié par one900meat, 05 février 2010 - 01:22 .
#217
Posté 05 février 2010 - 01:26
one900meat wrote...
"No one has an answer? :-/ I dont want to try to install it and everything goes haywire.. I think I saw someone say that it's something that should be installed right after you installed the OS, so I dont really dare to try to install it now, another one said it uninstalled alot of other drives when it was installed."
You haven't even told us what "IT" is that you've downloaded... If you have the nforce 570 Sli chipset, then you should be downloading from
http://www.nvidia.co...aspx?lang=en-us
Specifically pulling down
Product type: nForce
Series: nForce 5 series
Product: nForce 570 SLI [Your processor type here]
Download type: Driver
Operating System: [Your O/S]
Language: English
CPU-Z will tell you whether your mainboard/CPU type is AMD, Ultra AMD, or Intel...
No, you do not have to uninstall the old driver in most cases.... No, it won't fry your computer. Chipset updates are pretty benign compared to BIOS flashes.
Yeah that's what I downloaded. Is there a way to check what driver I currently got for my motherboard though? To know I dont like.. Install the same version or something
#218
Posté 05 février 2010 - 02:23
I finished my first playthrough without any problems. No crash, no lag, nothing. Smooth like a baby's bottom.
Then I hopped into my second playthrough, using the character from the first, and, what happens? Massive issues, lockups, crashes, etc. Weird I tell you, because my whole system and the whole installation of ME2 are exactly the same as for the first playthrough. Weird! Well, actually, there are two differences: 1) as mentioned it's the character from run #1 and 2) difficulty level is now insanity, as opposed to casual (which I used in run #1.)
Modifié par Ezohiguma, 05 février 2010 - 02:26 .
#219
Posté 05 février 2010 - 03:08
PC specs:
Microsoft® Windows Vista™ Ultimate Service Pack 2 (6.0.6002)
DirectX 10.0 (Mar2009) or later
AMD Athlon 64 X2 Dual Core Processor 5000+ 2.59 GHz
ATI Radeon HD 4870 1gb of VRAM
6gb of DDR3 RAM
I have a physical copy of the game and its the Collectors' Edition if that matters
#220
Posté 05 février 2010 - 03:11
I have to do a hard reset if this was a problem caused by my drivers the game should not load or run properly in the first place. The thing is the game loads works perfectly no lag no stuttering or any control or graphics glitches like you would expect from bad drivers it just dies every 5-20 minutes without warning or any hint of a problem beforehand and takes my computer with it.
I have also noticed that since its crashed a few times the few achievements I have earned on the game have reset them selves. This is beginning to get a little ridiculous I have tired installing this on three separate Hard Disk drives under XP pro 32bit and Vista Ultimate 64bit and I have tried the catalyst drivers 9.10 through to 10.1 for my 4870 on both Operating systems whilst making sure I have the latest drivers for every other component in my computer.
Nothing seems to resolve this issue with Mass Effect 2 I am also fairly sure this is not an hardware or over heating issue as I can play any other game I have for for an entire day without the slightest peep from the cooling fans or temperature sensors on my GPU.
This includes things like Modern Warfare 2, BioShock, Dragon Age, Far Cry 2, Unreal Tournament 3, Borderlands, Mirrors Edge, Section 8, and Mass Effect 1. None of them cause any problems like this even though a number of those games use the Unreal 3 game engine like mass effect 2 does. If i can run games like these at maximum settings at 1920x1200 without any problems with heat i dont see why Mass Effect 2 should be so different.
I also dont really see the point of other peoples suggestions of running the game at minimum settings if your computer can play the game at maximum or good settings without lag or graphics and performance issues between these crashes then it should really be able to play the game at those settings all the way through, intentionally turning down the graphics because your afraid of a bug in the game basically spoils the game play for me just as much as the crashes do and i would not bother with the game till EA or Bioware manage to fix this problem.
Modifié par djein_tap, 05 février 2010 - 03:23 .
#221
Posté 05 février 2010 - 05:46
#222
Posté 05 février 2010 - 08:13
This is the exact same problem I am having. Same spot, same type of freezes.L3m0nTwist wrote...
I've been able to play ME2 just fine without issue until I got to the part where I board a disabled Collector Ship and the game keeps locking up, making odd sounds, screen goes black, and sometimes it comes back and I'm able to play for maybe two or three minutes until it repeats this problem.
#223
Posté 05 février 2010 - 10:58
I even went as far as underclocking my hardware to doubly make sure it wasn't a heat issue (despite that fact that like many posters here, I have no issues with any other games). I've got to the point now where it's getting put to one side. The entire thing acts as if it's a heat issue, but I've monitored my temps, and underclocking my gpu it's now only at 60degrees when it crashes. Other game push it over 70 for hours on end with no problems at all.
Fantastic game - just a shame I can't play it.
Modifié par FlukeRogi, 05 février 2010 - 11:00 .
#224
Posté 05 février 2010 - 01:23
From browsing the various threads on this it seems to be graphics/display driver related and affects:
- Both ATI and nVidia cards (I've got an nVidia 9600GT)
- All OSs - Windows XP SP3, Windows Vista and Windows 7 (XP here)
- Single monitor and multiple monitor set-ups (Single monitor for me)
- Various configurations of RAM (I've got 2GB installed, problems reported up to 11GB)
So the fault appears largely independent of hardware. While drivers are probably part of the issue, it's unusual for a driver fault to affect both nVidia and ATI across all OSs. I don't know if these forums support it, but wouldn't it be worth running a survey just to find out what configurations are getting this problem (assuming this data hasn't already been collated from technical support calls)?
There is clearly no commonality when it comes to which part of the game causes the problem. This means it probably isn't code specific to any given area or module - it's not due to dialogue or routing in a given mission and it's not due to actions on a particular screen, like the galaxy map. This suggests the cause is something running all the time, like display rendering.
Finally, end users can only provide so much information on a problem. We don't have access to the game's debug tools. We can't set a log running that will record the last set of actions performed by the game prior to a crash. If Bioware and EA Support have been completely unable to replicate this or even get their hands on machine that can, then that would seem the only viable next step: produce some kind of a debug tool for customers that will help capture the information that we can't provide at the moment.
Modifié par fiskerton, 05 février 2010 - 01:24 .
#225
Posté 05 février 2010 - 03:30
There is clearly no commonality when it comes to which part of the game causes the problem. This means it probably isn't code specific to any given area or module - it's not due to dialogue or routing in a given mission and it's not due to actions on a particular screen, like the galaxy map. This suggests the cause is something running all the time, like display rendering.
I agree with your conclusion. It seems to most likely to be tied to GPU/Gmem or CPU/Mem which is common to ALL computer setups and it independent of ATI/Nvidia and AMD/Intel. This conclusion seems to be confirmed since a driver update to my Northbridge/Southbridge seemed to fix a lot of my problem.
A patch would most likely come in the form of cleaning up a rendering code or a memory leak code...





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