4 réponses à ce sujet

[Devanshyr]

I'll be brief with the intro. 1) Many posting have the Crash in or around Ostegar. 2)ATI users are getting hit a bit harder however NVIDIA users lso have posted.  3)There are many topics already in the forums for this all goign different routes or repeating ATI drivers etc.  4)CPU usage maxing at 100% in the crash location.

So I'm going to (with minor editing) post the steps I've done so far with Bioware tech support to resolve the issue.

Gavin: Hi, my name is Gavin. How may I help you?
:
Hello Been having game crashes when reaching Ostegar.
I've followed forum recommendations and tried the ATI CCC drivers 9/6
through 9.10 and it still crashes at the same location.
Gavin: Can you please provide the Dxdiag information for your PC.
Gavin: To do this:

1) Go to Start -> Run.
2) In the box, type the following: dxdiag
3) Click 'OK'
4) Click the 'Save All Information' button on the first screen of the application.
5) Then on top of the 'Save As' box that pops up, select Desktop (if it's not set to save there already), then click Save.

Gavin: Finally copy all the text and paste it to the chat interface.

****sent system info to tech support****


Gavin: Please stay online while I check this information for you.
Gavin: In the meanwhile Please accomplish the following before launching the game:

1. Empty your Temp folder to prevent file conflicts. Click the below given link for steps on emptying your Temp folder:

 http://support.ea.co...p?p_faqid=10705

2.
Please end all background tasks to prevent conflicts with other
programs. Click below given link for steps on ending background tasks:

 http://support.ea.co...p?p_faqid=10700

:
Temp file cleared. I tried clearing it yesterday also. Only consistency
I've noticed with the crashes regardless of vid drivers etc is that
when I reach that point in Ostegar the CPU maxes out to 100% on both
cores and causes a full system crash. The sound is normal for about
10seconds and then goes into the "repeating noise" category requiring
hard reset.
Gavin: ok
:
Tried with my BF's Nividia card and drivers and same issue. >.<
Thining the game is trying to use all the CPU it can at that point and
system shutsdown to prevent overheating. CPU cores run around 82% per
G15 keyboard in the start areas.
Gavin:
Based on the Dxdiag information you provided, it would appear that the
hardware acceleration level of your PC is set to Full instead of Basic.
I would request that you please change it to Basic.
Gavin: Try lowering the Hardware Sound Acceleration setting on your computer to "basic". To do this, follow these steps:
· Click the Start button in the bottom left hand corner of your Desktop.
· Click on "Run".
· Erase any text already in the run prompt.
· Type in: dxdiag
· Click the OK button.
· Select the sound tab at the top of the tool.
· Set the Hardware Sound Acceleration Slider to "Basic".
· Click "Exit" in the bottom right hand corner.
Gavin: I hope it will fix your issue.
Gavin: Further, If you have anymore concerns feel free to contact us back.


At this time I haven't tested the final step I posted here and won't be on my main game PC till tonight however I hope this may aid people in some steps to try...and if it works please post so.  If not please add to the list so we can all see the next step in the line.

[Devanshyr]

Tested last step mentioned and no go. Next part of the "epic quest line (queue the drums) is:



Henry: May be some game file has been corrupted, cause your system meets the MSr of the game clearly.

Henry: Please create a new administrator account. This is to check if there are any corrupted files associated to your Windows account. You'd have to uninstall the game using the old administrator account then reinstall the game using the new one.



Please click on the link below for the instruction on how to create another Administrator account.



http://support.ea.co...p?p_faqid=21638



It will take a bit for me to test this for the uninstall/reinstall. if any complete before me plz pst if it works/ doesn;t work.

[Devanshyr]

One other suggestion in the "official" forums includes:



Setting the affinity of daorigins.exe to use only one processor core fixed the problem for me so far (2 1/2 hours without crash).

Drawback is a about 30% loss of frame rate.



Ran the game in a window and open task manager. Right click on daorigins.exe and set affinity, remove all cores but one. Then you can go back to fullscreen using the ingame options.---procs to "Sa Seba" if that works.

[Zethell]

Devanshyr wrote...

One other suggestion in the "official" forums includes:

Setting the affinity of daorigins.exe to use only one processor core fixed the problem for me so far (2 1/2 hours without crash).
Drawback is a about 30% loss of frame rate.

Ran the game in a window and open task manager. Right click on daorigins.exe and set affinity, remove all cores but one. Then you can go back to fullscreen using the ingame options.---procs to "Sa Seba" if that works.

This only made it worse for me. XD
Crashed instantly after i loaded the game, instead of after 10~ seconds.

[Zethell]

social.bioware.com/forum/1/topic/58/index/544125 <- fix. (limited to HD 3870 cards)

Modifié par Zethell, 08 janvier 2010 - 05:45 .