So I got home from a trip today to find my ME 2 having arrived, proceeded to install it and now it wants me to give the cerberus code and for the death of me I find no such thing within the box.
It's the standard edition and it talks about the cerberus network with big bold letters in the back of the box but there's no freaking such code in it so how am I supposed to get it now?
No cerberus code in game box
Débuté par
ADAL_Dynellen
, janv. 29 2010 03:22
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#2
Posté 29 janvier 2010 - 04:35
Superindy
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I've tried to email EA and ask for a code directly from them. Since I've registered the game via my account, it should be adequate proof of purchase. Havent gotten an answer yet, but I guess its worth a try...
#3
Posté 29 janvier 2010 - 04:46
TheFallenPaladin
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I have a similar problem. Bought a copy of Mass Effect 2 from a local brick and mortar store and was horrified to find that the pamphlet is in there, but there is simply no code on it. I had bought 2 copies from the same store (one for myself and another for a colleague) and his copy has the same problem. I am wondering whether the entire lot being sold in my locality (Mumbai, India) is defective.
#4
Posté 29 janvier 2010 - 04:52
Astrid Bashir
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Hey div 
ditto!
this appears to be the NA version as it has Canadian and Spanish flag only.
where's our Cerberus code?!?!?!?!!?!?!? WE DEMAND TO RECEIVE OUR MONEY BACK!!!
or something like that
i'm sure they'll sort it out.
ditto!this appears to be the NA version as it has Canadian and Spanish flag only.
where's our Cerberus code?!?!?!?!!?!?!? WE DEMAND TO RECEIVE OUR MONEY BACK!!!
or something like that
i'm sure they'll sort it out.
Modifié par Astrid Bashir, 29 janvier 2010 - 04:56 .
#5
Posté 29 janvier 2010 - 06:29
TheFallenPaladin
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lol @ yiannis.
I didn't realise it was you.
I didn't realise it was you.
#6
Posté 30 janvier 2010 - 12:42
haralalka
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looks like i am in the same boat no code someone help
#7
Posté 30 janvier 2010 - 01:03
Lerdorin
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haralalka wrote...
looks like i am in the same boat no code someone help
Missing from my box too (UK, regular PC version). Here http://social.biowar...redeem_code.php it says "If you are having trouble redeeming codes, visit support.ea.com for assistance." So I followed the link and used the "Email Us" and explained it was missing. Still waiting for a reply though. Hope its of any help.
Also register your game as it may help as proof of purchase, maybe.
http://social.biowar...es_register.php
Modifié par Lerdorin, 30 janvier 2010 - 01:11 .
#8
Posté 30 janvier 2010 - 03:59
Dr. Worblehat
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Same problem here. I sent an email to EA support but still no reply.
If anyone hear anything from EA or BioWare please let us know.
If anyone hear anything from EA or BioWare please let us know.
#9
Posté 30 janvier 2010 - 04:13
Astrid Bashir
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guys, the problem is not with EA. It is most probably with your reseller.
Today i went to buy a copy for a friend, I told him about my problem and he replied in a very naive way, .
Oh? You want an online code?
I replied:
I bloody sure do
and then he grabbed a pack of stickers and stuck 2 on the new box.
problem solved
Today i went to buy a copy for a friend, I told him about my problem and he replied in a very naive way, .
Oh? You want an online code?
I replied:
I bloody sure do
and then he grabbed a pack of stickers and stuck 2 on the new box.
problem solved
#10
Posté 30 janvier 2010 - 04:23
haralalka
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wow my reseller sure isnt cooperating
#11
Posté 30 janvier 2010 - 08:06
Lerdorin
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EA support solved it! I talked to a customer service rep. at their support chat. He just associated a Cerberus Network Key to my account!
So try support.ea.com/chat :happy:
So try support.ea.com/chat :happy:
#12
Posté 31 janvier 2010 - 02:24
Astrid Bashir
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great news! Enjoy!
rest of the guys i hope your issue is solved as well!
Cheers!
rest of the guys i hope your issue is solved as well!
Cheers!
#13
Posté 31 janvier 2010 - 06:25
haralalka
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no mine isnt unfortunately no one is listening to me when i complain? dislike for elves?
#14
Posté 31 janvier 2010 - 12:32
Astrid Bashir
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oh? you're an elf? sorry, i shouldn't be seen talking to you..
#15
Posté 31 janvier 2010 - 03:06
Dr. Worblehat
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I tried EAs chat and they could activate it without a code.
So good customer support from EA!
So good customer support from EA!
#16
Posté 01 février 2010 - 07:53
haralalka
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hooray EA chat did it for me. thanks everyone.
#17
Posté 01 février 2010 - 08:38
neverko
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My box didn't contain a code.
The chat is utterly useless here. It keeps canceling every time I'm first in line after waiting 30 minutes. And EA hasn't responded to my email support request. I'm starting to get tired of this.
Give me Cerberus access damn it! Bioware used to be great but this whole code fiasco and dealing with EA is laughable, pathetic and appalling.
The chat is utterly useless here. It keeps canceling every time I'm first in line after waiting 30 minutes. And EA hasn't responded to my email support request. I'm starting to get tired of this.
Give me Cerberus access damn it! Bioware used to be great but this whole code fiasco and dealing with EA is laughable, pathetic and appalling.
#18
Posté 01 février 2010 - 03:14
neverko
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Ok, I finally got through to an EA chat agent. He attached the Cerberus code to my account and the DLC is now available. So everything seems to be in order now.
Support/interest in issues on this forum is weak at best. But if you actively pursue other means of support, like live chat, the help is at least swift and to the point - when it works, as I had to try 4 times to get the chat working. The first three times it just canceled on me when I was first in line.
Support/interest in issues on this forum is weak at best. But if you actively pursue other means of support, like live chat, the help is at least swift and to the point - when it works, as I had to try 4 times to get the chat working. The first three times it just canceled on me when I was first in line.
