8 réponses à ce sujet

[Wintermist]

So, I've been waiting for 24 hours now for EA to actually respond to my support petition to unlock my Mass Effect 1 installations. The tool can not do it because I've re-installed windows.

So, BIOWARE, if EA is going to do the support for you, how about you give them a call and get them to actually do some support? Why else claim you have support.

I find it so utterly ridiculous that I can't even play a game I bought. And yes, I'm annoyed, I don't normally become annoyed, but this is too silly. If you can't keep the support promised, perhaps it's time to remove the authorization demand, huh?

[Wintermist]

Holy mother... the threads just sink here, don't they... I give up...

[Wintermist]

OK, so I finally managed to get the chat support to work, after 5 tries and waiting about 25 minutes each time. Here's how that went.

Hi, my name is Rick. How may I help you? [02:55:08 PM]
: hi [02:59:52 PM]
: well, I need to de-authorize Mass Effect 1 and its DLC [03:00:14 PM]
Rick: Hello [03:03:53 PM]
: Do you need my serials to do this? [03:00:48 PM]
Rick: Please provide me your email id and date of birth [03:05:32 PM]
: ***** [03:02:23 PM]
Rick: Thanks for the information , Please hold on while I check [03:09:17 PM]
: ok [03:05:49 PM]
: What's taking so long? [03:11:04 PM]
Rick: Sorry for late responding There is some interruption b/w computer
[03:15:08 PM]
Rick: so it take time . [03:15:11 PM]
: aha ok [03:11:41 PM]
Rick: Please send me your code too. [03:15:54 PM]
: Mass Effect 1: ***** [03:12:42 PM]
: BDtS - ***** [03:12:51 PM]
Rick: Second one is for what ? [03:16:50 PM]
: Bring down the sky, the DLC, don't know if you need it [03:13:30 PM]
: Please, make sure you revoke ALL installations this time so I don't have to do this again anytime soon [03:15:45 PM]
Rick: Ok I increase the limit Now you can use it. [03:19:23 PM]
: Just 1 or did you remove all? [03:16:12 PM]
Rick: Just 1 [03:20:06 PM]
Rick: only [03:20:09 PM]
Rick: I sincerely apologize for the inconvenience you have experienced. [03:20:13 PM]
: can you
please do all? [03:16:40 PM]
: I'd prefer if you can remove ALL of them, please. [03:17:17 PM]
Rick: Please May I know What you want to remove all? [03:24:19 PM]
: What or why? [03:20:57 PM]
:
I want to clear ALL installations so that I don't have to sit here
again if I re-install windows or for whatever reason [03:21:53 PM]
Rick: Mean you want to increase Iimit . [03:26:44 PM]
: Yes, to maximum [03:23:21 PM]
Rick: Yeah for this we can do only one at a time [03:29:48 PM]
Rick:
Thank you for your participation in the EA Games Chat Support. Is there
anything further I may assist you with today? [03:30:11 PM]
: Why? It's my game, I should be able to reset all my installations [03:26:48 PM]
: Do you really mean that the next time I'm
going to install the game, I have to sit here again? No way [03:27:31 PM]
Rick: Sorry but it is not in my hand It is according to our EA policy [03:32:16 PM]
Rick:
Thank you for your participation in the EA Games Chat Support. Is there
anything further I may assist you with today? [03:32:30 PM]
: Well, that's just bloody brilliant. Ok, I understand it's out of your hands. Thanks for your help. [03:29:06 PM]
Rick: You are welcome [03:32:50 PM]
Rick: Have a wonderful day [03:32:56 PM]
Rick: bye [03:32:57 PM]
: Yeah, bye. [03:29:37 PM]


So basically, not only do I have to deal with this illiterate bastard, I have to wait for ages to actually do it. BioWare, get some real support, or skip the whole damn business with authorizing. Do you REALLY want your customers to go through this jsut to play a game they bought?

[Eurypterid]

I believe there's a deauthorization tool for ME1. So if you know you're going to reformat, you could run that first. That would save you the headache of contacting support.

[Wintermist]

Eurypterid wrote...

I believe there's a deauthorization tool for ME1. So if you know you're going to reformat, you could run that first. That would save you the headache of contacting support.

Yeah trust me, I'm going to make sure I do that.

[Eurypterid]

I don't blame you. Too bad they can't give you a 'three pack' of authorizations though. If you have to unexpectedly reinstall (crash or virus or something), you're back to square one.

[Wintermist]

Eurypterid wrote...

I don't blame you. Too bad they can't give you a 'three pack' of authorizations though. If you have to unexpectedly reinstall (crash or virus or something), you're back to square one.

Yup, don't remind me lol. But this is a problem only us paying customers have, pirates don't have to bother. So, what's our incentive?

[Mordaedil]

It's here.



Or here.

[Wintermist]

Mordaedil wrote...

It's here.

Or here.

Yup thanks, couldn't use it since the installation wasn't on this install of windows. I was bummed out. Doubt I'll have anymore bad luck with my computer now though. That tool will be in my vault.