21 réponses à ce sujet

[Idl3dem0n]

Is the cerberus network suppose to show up in the registered game promotions? When in the ME2 launch menu clicking on "downloadble content" takes me to a webpage where im prompted to buy 1200 bioware points or register my promo code for cerberus network. I had already registered my promo code for cerberus network. What is going on here?

[NeonMeat]

No the cerberus network does not show up here on the site under 'registered game promotions, only the DLC packs themselves do.



Try registering your game first, i see it is not currently linked to your profile. I did things in this order and everything went smoothly for me:



1. Register ME2 to my account.

2. Redeem Cerberus code.

3. D/L and install DLC packs.



See if that works for you.

[Idl3dem0n]

Ok so what exactly is cerberus supposed to be? Im not entirely sure if its working at all?

[NeonMeat]

The Cerberus network is just the 'portal' to the DLC for the game. It was implemented to stop people buying ME2 second hand, or if someone does buy ME2 second hand then they have to buy access to Cerberus (so Bioware get additional money). In my opinion it's a stupid system to begin with, especially for people who bought the game digitally, and could not sell the game even if they wanted to.



When you are in the main menu if ME2 there should be 2 screens open, the computer on the right hand side lets you know if you are connected to Cerberus ok. Go load the game up and see what it says, if you are successfully logged in it will have a few messages you can scroll through telling you what DLC you have available.

[Idl3dem0n]

Ok i have the cerberus network computer on the right of my start menu, with some news feed messages. And thats it? I dont see where i can access available content...

[NeonMeat]

Basically when you have registered your keys by using the 'downloadable content' tab in the launcher, the game should have prompted you to login to Cerberus Network where you view and activate DLC. That's what happened for me anyway.



You may have a problem that will need assistance from EA customer service.



Just to confirm you have not actually downloaded any DLC at all yet, all you did was enter the Cerberus code?

[NeonMeat]

Also one more thing, did you make sure to sign into Cerberus with the same login/password as you have here on the social site (sam combination also serves as your EA account)?

[Idl3dem0n]

Yes my social site account and game account are same. Yes i have downloaded DLC, the normandy crash and Zaeed DLC's as well as all the pre order items. However when i click on games/mass effect 2/official DLC on this webpage i get taken to this page. Heres a link to a picture for illustration. 

img151.imagevenue.com/img.php
 

Modifié par Idl3dem0n, 30 janvier 2010 - 06:30 .

[Aricle]

NeonMeat wrote...


Just to confirm you have not actually downloaded any DLC at all yet, all you did was enter the Cerberus code?

I'm writing to you because your reply makes me think downloading first was my mistake? If you can help, thanks.

Any suggestions? I put in the armor codes first then the Cerberus code items popped up in my items list on the social network and I downloaded them... and I had not put in the Cerberus code. (Yes, I was curious if it would even download w/o entering the code first plus thought maybe there was a code link of some sort). I opened ME2 and a message came up saying
"Unable to authorize the listed DLC.  Please log into Cerberus Network with the account used to purchase the DLC.
Zaeed
Blood Dragon Armor
Collectors' Armor
Inferno Armor
Normandy Crash Site"

I closed ME2 and I redeemed the Cerberus code and still get that message. I installed all the armor with post-code redemption downloads on the off chance it might help. Nope. I also get a message saying that I need to be online to log-in to Cerberus from within ME2, however, I am already online.

Another situation similar to mine: http://social.biowar...--828438-1.html

[NeonMeat]

Idl3dem0n wrote...

Yes my social site account and game account are same. Yes i have downloaded DLC, the normandy crash and Zaeed DLC's as well as all the pre order items. However when i click on games/mass effect 2/official DLC on this webpage i get taken to this page. Heres a link to a picture for illustration. 

img151.imagevenue.com/img.php
 

Ahh don't worry, if i click the link from games up the top of the page i also get that link, and i have everything installed and working and i'm 16+ hours into the game now.

I'm pretty sure your Cerberus code was taken successfully. This is probably a stupid question, but you actually ran the DLC .exe files after you downloaded them right? If you have installed them, and Cerberus network is connecting for you in the ME2 menu screen, then i think all is well.

If you have already started the game, you should be able to check that all your DLC has installed correctly, just go to an armor/weapons locker and you will see your promo items, and if you go to the Galaxy map on the Normandy, you will see the two DLC missions indicated on their appropriate systems/planets.

[NeonMeat]

Aricle wrote...

NeonMeat wrote...


Just to confirm you have not actually downloaded any DLC at all yet, all you did was enter the Cerberus code?

I'm writing to you because your reply makes me think downloading first was my mistake? If you can help, thanks.

Any suggestions? I put in the armor codes first then the Cerberus code items popped up in my items list on the social network and I downloaded them... and I had not put in the Cerberus code. (Yes, I was curious if it would even download w/o entering the code first plus thought maybe there was a code link of some sort). I opened ME2 and a message came up saying
"Unable to authorize the listed DLC.  Please log into Cerberus Network with the account used to purchase the DLC.
Zaeed
Blood Dragon Armor
Collectors' Armor
Inferno Armor
Normandy Crash Site"

I closed ME2 and I redeemed the Cerberus code and still get that message. I installed all the armor with post-code redemption downloads on the off chance it might help. Nope. I also get a message saying that I need to be online to log-in to Cerberus from within ME2, however, I am already online.

Another situation similar to mine: http://social.biowar...--828438-1.html

Hmm that is strange, you are double sure that you are logging into the Cerberus network in the game using the exact same login/password that you use here on the social site?

**EDIT** Also just a thought but you might want to check windows firewall allowed programs list (or your 3rd party firewall settings if you have one). I have two listings for Mass Effect 2 and one listing for Mass Effect Launcher, all are allowed on my private network. Might not solve your problem, but definitely worth checking seeing as you are getting a message telling you to go online.

Modifié par NeonMeat, 30 janvier 2010 - 07:52 .

[BogdanIvan]

i bought 1600 bioware points and i want to buy with bioware points cerberus access code. I don't know how.... i have no ideea....by the way ... where i can see the bioware points. please help me. sry, 4 my poor english

[Idl3dem0n]

NeonMeat wrote...

Idl3dem0n wrote...

Yes my social site account and game account are same. Yes i have downloaded DLC, the normandy crash and Zaeed DLC's as well as all the pre order items. However when i click on games/mass effect 2/official DLC on this webpage i get taken to this page. Heres a link to a picture for illustration. 

img151.imagevenue.com/img.php
 

Ahh don't worry, if i click the link from games up the top of the page i also get that link, and i have everything installed and working and i'm 16+ hours into the game now.

I'm pretty sure your Cerberus code was taken successfully. This is probably a stupid question, but you actually ran the DLC .exe files after you downloaded them right? If you have installed them, and Cerberus network is connecting for you in the ME2 menu screen, then i think all is well.

If you have already started the game, you should be able to check that all your DLC has installed correctly, just go to an armor/weapons locker and you will see your promo items, and if you go to the Galaxy map on the Normandy, you will see the two DLC missions indicated on their appropriate systems/planets.

 Yes after the DLC finished downloading i ran and installed each DLC. I havent yet ran the game to confirm wheteher or not DLC is actually in the game. Im thinking my game is normal and everything as it loads just fine and all DLC installed without any problems. Im more worried about this webpage taking me to the Mass Effect 2 downloadable content page that prompts me to buy the cerberus network eben tho i've already input my code.

[Comrade47]

With you on this one. I'm just concerned about any new DLC that I may not have access to. I can get to my registered game promotions and all, but not to that 'Official DLC' page.

[Idl3dem0n]

Comrade47 wrote...

With you on this one. I'm just concerned about any new DLC that I may not have access to. I can get to my registered game promotions and all, but not to that 'Official DLC' page.

Exactly. It seems thats the problem im facing. It doesnt seem like any of the DLC I already have is any issue but i cant access any new content as download page im taken to prompts me to buy cerberus network, which i should already have access too. This is quite frustrating I would like to find out sooner rather than later if i have access to cerberus or not. Ridiculous Bioware. Ridiculous.

[nubadak]

I have an issue

WhI click on Downloadable content on the launcher it just beeps. How do I kinow if I have the crash pack installed..it shows on my right laptop in game start.

[botlite]

I have the same issue. The only way I can access the content is to click on the New Content Available option in game it takes me to a page where I can download all of my DLC. They definitely do work in game. I guess it's a problem with the website not working properly.

[Idl3dem0n]

Bump

[Fivoka]

same. i want my sniper rifle and visor helmet, dammit. take my money bioware! fix your site!

[borge1006]

Okay, I'm in the same boat. I can't install my DLC but its registered to me. Sigh.

[Idl3dem0n]

Ok so i finally got to playing Mass Effect 2 and found that all of my content was sucessfully installed and working in game with no problems. I still would like an answer though as to why, when i click downloadable content in the ME2 Launcher menu, it takes me to a page where im prompted to purchase access to cerberus network. Seems like a scam somehow, as i already have access to cerberus but yet bioware's website wants me to purchase it again. Somethings Fishy.

[Aricle]

NeonMeat wrote...

Hmm that is strange, you are double sure that you are logging into the Cerberus network in the game using the exact same login/password that you use here on the social site?

**EDIT** Also just a thought but you might want to check windows firewall allowed programs list (or your 3rd party firewall settings if you have one). I have two listings for Mass Effect 2 and one listing for Mass Effect Launcher, all are allowed on my private network. Might not solve your problem, but definitely worth checking seeing as you are getting a message telling you to go online.

I saw something elsewhere about the firewall issue, so I set up an exception for ME2 Launcher. I also used dial-up instead of wireless and now the Cerberus connection works automatically. I don't know why the wireless didn't work.

My thought was that it's NOT necessary to  be online to play, just to activate the Cerberus Network. I interpreted posts by Bioware to mean that I only have to be online once for initial Cerberus pieces "activation" ; however, if I'm not connected to the internet at game launch each time, I get the error message "The selected save game cannot be loaded.  The following downloading content is missing: Normandy Crash Site, Zaeed" and am unable to load any saves post-Cerberus activation (once new content became part of missions).

At this point, I connect online before starting ME2 and stay online during each play. If this is procedure and not a work-around, it's frustrating because I just want to play without all the extra set-up.

Modifié par Aricle, 02 février 2010 - 04:40 .