2 réponses à ce sujet

[AgronaSince04]

Forgive me if this is a repost; I couldn't find a way to search forum topics.

Also - is this just community chit-chat or do EA/Bioware technical folks actually post here?  I didn't see a FAQ or About or anything.  I got here from the "Support" link in the launcher.

Anyway, if I click "play," the game crashes.

This is a Windows 7 Pro x64 PC.  3Ghz P4, 256MB 8600 GTS, 2.5GB RAM.  I've tried the ME2 disc in both of my DVD drives (E:).  For more info, the report from the config tool is at the end of this post.

I ran the configure tool and turned every option off or all the way down: no changes.  I updated to the latest video drivers: no changes. I've made this account an admin on the PC and turned off UAC: no changes.

In desparation, I'm about to try un/re-installing it.  Anything else I can try?

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Output from Config Tool:
====


<?xml version="1.0" encoding="utf-8"?><Report><System><TimeStamp>20100130T173728.635-08:00</TimeStamp><device0 name="processor"><property0 name="clockspeed">2986</property0><property1 name="clockspeed.units">MHz</property1><property2 name="family">15</property2><property3 name="model">4</property3><property4 name="name">              Intel® Pentium® 4 CPU 3.00GHz</property4><property5 name="numcores">1</property5><property6 name="numprocessors">1</property6><property7 name="stepping">3</property7></device0><device1 name="storage"><property0 name="filesystem">NTFS</property0><property1 name="letter">C:\\</property1><property2 name="model">WDC WD800JD-75MSA1 ATA Device</property2><property3 name="name"/><property4 name="shellType">Local Disk</property4><property5 name="space.free">8375226368</property5><property6 name="space.total">26843541504</property6><property7 name="type">Local Disk</property7></device1><device2 name="storage"><property0 name="filesystem">NTFS</property0><property1 name="letter">D:\\</property1><property2 name="model">ST31000340AS ATA Device</property2><property3 name="name">Storage</property3><property4 name="shellType">Local Disk</property4><property5 name="space.free">788253675520</property5><property6 name="space.total">1000202240000</property6><property7 name="type">Local Disk</property7></device2><device3 name="storage"><property0 name="filesystem"/><property1 name="letter">E:\\</property1><property2 name="model">WDC WD800JD-75MSA1 ATA Device</property2><property3 name="name"/><property4 name="shellType">Local Disk</property4><property5 name="space.free">0</property5><property6 name="space.total">0</property6><property7 name="type">Local Disk</property7></device3><device4 name="storage"><property0 name="filesystem"/><property1 name="letter">F:\\</property1><property2 name="model">WDC WD800JD-75MSA1 ATA Device</property2><property3 name="name"/><property4 name="shellType">Local Disk</property4><property5 name="space.free">0</property5><property6 name="space.total">0</property6><property7 name="type">Local Disk</property7></device4><device5 name="storage"><property0 name="filesystem"/><property1 name="letter">G:\\</property1><property2 name="model">PHILIPS DVD+-RW DVD8701 ATA Device</property2><property3 name="name">MassEffect2</property3><property4 name="shellType">CD Drive</property4><property5 name="space.free">0</property5><property6 name="space.total">0</property6><property7 name="type">CD/DVD Drive</property7></device5><device6 name="storage"><property0 name="filesystem"/><property1 name="letter">H:\\</property1><property2 name="model">SONY DVD-ROM DDU1615 ATA Device</property2><property3 name="name">DragonAge</property3><property4 name="shellType">CD Drive</property4><property5 name="space.free">0</property5><property6 name="space.total">0</property6><property7 name="type">CD/DVD Drive</property7></device6><device7 name="memory"><property0 name="pagefile.avail">3981750272</property0><property1 name="pagefile.total">5362884608</property1><property2 name="pagefile.used">1381134336</property2><property3 name="physical.avail">1765789696</property3><property4 name="physical.load">34</property4><property5 name="physical.load.units">%</property5><property6 name="physical.total">2682257408</property6><property7 name="physical.used">916623360</property7><property8 name="virtual.avail">2018852864</property8><property9 name="virtual.total">2147352576</property9><property10 name="virtual.used">128499712</property10></device7><device8 name="display"><property0 name="bpp">32</property0><property1 name="driver.distversion">8.17.11.9621</property1><property2 name="driver.friendlyversion"/><property3 name="driver.name">nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um</property3><property4 name="driver.version">8.17.11.9621</property4><property5 name="height">900</property5><property6 name="monitor">HP w1907 Wide LCD Monitor</property6><property7 name="name">NVIDIA GeForce 8600 GTS</property7><property8 name="refresh">60</property8><property9 name="refresh.units">Hz</property9><property10 name="resolutions">1024 x 768 x 60;1024 x 768 x 75;1152 x 720 x 60;1152 x 864 x 60;1280 x 1024 x 60;1280 x 1024 x 75;1280 x 720 x 50;1280 x 720 x 59;1280 x 720 x 60;1280 x 768 x 60;1280 x 800 x 60;1280 x 960 x 60;1360 x 768 x 60;1440 x 900 x 60;640 x 480 x 59;640 x 480 x 60;640 x 480 x 75;720 x 480 x 59;720 x 480 x 60;720 x 480 x 75;720 x 576 x 50;720 x 576 x 60;720 x 576 x 75;800 x 600 x 60;800 x 600 x 75</property10><property11 name="vendor">NVIDIA</property11><property12 name="vram">268435456</property12><property13 name="vram.desc">1266 MB</property13><property14 name="vram.units">B</property14><property15 name="width">1440</property15></device8><device9 name="sound"><property0 name="driver.name">HdAudio.sys</property0><property1 name="driver.version">6.1.7600.16385</property1><property2 name="name">Speakers (High Definition Audio Device)</property2><property3 name="vendor">Microsoft</property3></device9><device10 name="speaker"><property0 name="configuration">Desktop stereo speakers</property0></device10><device11 name="network"><property0 name="description">Intel® PRO/100 VE Network Connection</property0><property1 name="dhcp.enabled">true</property1><property2 name="dhcp.server">192.168.1.1</property2><property3 name="gateway">192.168.1.1</property3><property4 name="ip.address">192.168.1.122</property4><property5 name="ip.mask">255.255.255.0</property5><property6 name="name">{49F410F4-C28B-42E4-B453-466C3CDD40FC}</property6><property7 name="type">Ethernet</property7><property8 name="wins.enabled">false</property8><property9 name="wins.primary"/><property10 name="wins.secondary"/></device11><device12 name="windows"><property0 name="buildNumber">7600</property0><property1 name="buildType">Multiprocessor Free</property1><property2 name="caption">Microsoft Windows 7 Professional </property2><property3 name="codeSet">1252</property3><property4 name="countryCode">1</property4><property5 name="defaultSystemCountryCode">US</property5><property6 name="defaultSystemCountryName">United States</property6><property7 name="defaultSystemLanguageCode">en</property7><property8 name="defaultSystemLanguageID">0409</property8><property9 name="defaultSystemLanguageName">English</property9><property10 name="defaultUserCountryCode">US</property10><property11 name="defaultUserCountryName">United States</property11><property12 name="defaultUserLanguageCode">en</property12><property13 name="defaultUserLanguageID">0409</property13><property14 name="defaultUserLanguageName">English</property14><property15 name="locale">0409</property15><property16 name="osLanguage">1033</property16><property17 name="osType">18</property17><property18 name="productType">1</property18><property19 name="servicePackMajorVersion">0</property19><property20 name="servicePackMinorVersion">0</property20><property21 name="userIsAdmin">true</property21><property22 name="version">6.1.7600</property22></device12><device13 name="directx"><property0 name="description">DirectX 10.0  (Mar2009) or later</property0><property1 name="version">0.0.0.0</property1></device13></System><versions><exe name="MassEffect.exe">1.00.1593.02</exe><exe name="MassEffectLauncher.exe">1.01.00.15</exe><exe name="MassEffectConfig.exe">1.03.00.01</exe><exe name="Uninstall Mass Effect.exe">1.03.00.268</exe></versions><settings><configfile name="GamerSettings.ini"><![CDATA[[SystemSettings]Resolution=_800x600ResX=800ResY=600DisableAudio=TrueFullScreen=FalseBorderlessWindow=FalseQualityBloom=FalseFilmGrain=FalseMotionBlur=FalseDynamicShadows=FalseLightEnvironmentShadows=FalseMaxCharacterCinematicLightingPasses=1EnableLightEnvSHLights=FalseMaxAnisotropy=1
[SaveGames]Location=D:\\Users\\Redacted\\Documents\\BioWare\\Mass Effect\\Save
[AppCompat]MeasuredCPUScore=890.255127CompatLevelComposite=1CompatLevelCPU=5CompatLevelGPU=3GPUVendorID=4318GPUDeviceID=1024
[WinDrv.Accessibility]StickyKeysHotkey=TrueToggleKeysHotkey=TrueFilterKeysHotkey=TrueStickyKeysConfirmation=TrueToggleKeysConfirmation=TrueFilterKeysConfirmation=True
]]></configfile></settings></Report>

[AgronaSince04]

Does it save crash logs anywhere? Maybe there's some info in there that would be illuminating?

[AgronaSince04]

I have an update to this:



the re-install worked! YAY!



FYI, Windows 7 users:



Do not right click on the DVD in "Computers" and select "Install from Media." Instead, double-click the drive so the autorun.exe fires up, and then manually run the DirectX and Game Installers from there.



Perhaps my DirectX was out of date and didn't get updated (hard to imagine, but possible), or I just used an "inappropriate" installation method.



Amusingly, Windows 7 warned me that it "may not have installed correctly" the second time around (the time it worked).