Hi I ordered the Dragon Age:™ Origins Digital Deluxe Edition but the email i received only contains an product SKU code and a serial number for the game.
No DLC codes for the items, quests etc that are meant to come with it?
This is from Electronic Arts Swiss Sàrl according to the email i got
Hi I have ordered the Dragon Age:™ Origins Digital Deluxe Edition but the email i received contains no DLC codes
Débuté par
Guest_Pandemic1945_*
, nov. 06 2009 01:46
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#2
Posté 06 novembre 2009 - 01:48
Vassag0
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There are 2 other threads about this problem.
#3
Posté 06 novembre 2009 - 01:49
Monk421
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The same thing has pretty much happened to everyone who preordered off EA store. Though now i can't even install the bloody thing even if i did have the DLC
#4
Posté 06 novembre 2009 - 04:26
Ykalondr
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Got the same issue here. All other vendors seems to have sent out their codes but EA ignores their own customers? Why EA? Send out the codes NOW.
#5
Posté 06 novembre 2009 - 04:27
Vassag0
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They are lame, they told me they had sent out the mails with the codes.
Didn't get fraggin sh!t
Didn't get fraggin sh!t
#6
Posté 06 novembre 2009 - 04:30
Owen Borstad
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- BioWare Employees
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- 49 messages
If you didn't get your codes via email, check your spam filters for your email. Also, it might take a bit for all the emails to go out.
Owen.
Owen.
#7
Posté 06 novembre 2009 - 04:32
Vassag0
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Did check the spam filter, nothing from them. But thanks.
Have an open ticket at EA support.
Have an open ticket at EA support.
Modifié par Vassag0, 06 novembre 2009 - 04:33 .
#8
Posté 06 novembre 2009 - 04:56
Ykalondr
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Really doubt it is a spam filter issue since I got the order confirm and the code for the game fine from them.
#10
Posté 25 janvier 2010 - 04:03
cmathews03
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I had a similar problem after purchasing a digital copy from GameStop. In my situation, an inquiry to Customer Support had the entire issue sorted out.
I would suggest emailing Customer Support; they should respond and ask for other clarifying information (such as the included CD-Key, etc.), after which they should credit your registered account with your eligible promotions.
All the best.
I would suggest emailing Customer Support; they should respond and ask for other clarifying information (such as the included CD-Key, etc.), after which they should credit your registered account with your eligible promotions.
All the best.
#11
Posté 25 janvier 2010 - 04:12
Kepha
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Even if there is an error message always check the Registered Game Promotions Page. Sometimes it throws an error even when it works.
Modifié par Kepha, 25 janvier 2010 - 04:13 .
