15 réponses à ce sujet

[Trifler]

1.      Mass Effect 2

a.      Since this forum is for both ME1 (PC) and ME2 (PC) it’s important to identify which product is experiencing the problem.

b.     Media: Physical CD from Gamestop

c.      Configuration Utility | Game Tab
Version Information: MassEffect2.EXE 1.00

[/list]2.      System Details

a.      Configuration Utility | Summary Tab                                         

• Intel® Core™2 Duo CPU     E6850  @ 3.00GHz
• 4GB Physical Memory                                             

• ATI Radeon 4870 / 1GB / Catalyst version 10.1

• Creative Labs Sound Blaster X-Fi Fatal1ty / 6.0.1.1373

b.     Configuration Utility | Platform Tab

• Windows 7 Home Premium 64-bit

• Direct X 9 and 11 installed

3.      Problem Details

a.      The game has been running perfectly for me until now. When I choose to release the Krogan from his stasis pod, it shows the cutscene of the pod draining, the Krogan falls to his knees, coughs, and then my screen goes black and my computer reboots. I've tried it three times with the same result.

b.     Computer reboots for no reason.

c.      Every time I try to release the Krogan.

d.     Occurs wherever I am in the galaxy.

e.     Already did. It happens when I release the Krogan. It has not happened at any other time (knocking on wood).

[low8all]

Is there a chance you can post a more in depth system spec? Computer reboots are typically not indicative of a game bug but rather a computer issue - be it heat related (not necessarily the GPU or CPU), lack of power (or stable power or proper voltage setting), failing motherboard components, RAM, HDD etc etc. A little more info might help narrow down a possible problem.

Modifié par low8all, 02 février 2010 - 03:09 .

[xaviorq8]

My system also reboots during various cutscenes throughout the game. Once was during the release of Grunt, but it worked fine when I tried again.  However, now it is persistantly rebooting during the scene between Samara and her daughter's confrontation.  My system has many similarites to the above posters specs:

Intel Core 2 Quad CPU @ 3.00 GHz
4GB of ram
2x 512MB ATI 4870s in crossfire configuration (Catalyst 9.12)
Creative SB X-Fi Fatal1ty
Vista 32bit Home Premium Service Pack 2

Game runs perfectly fine other than the sudden hard reboots during some scripted scenes.

Modifié par xaviorq8, 03 février 2010 - 02:02 .

[Komec84]

Anyone figured out what is causing this? i have the same problem.. suddent reboot on scripted scenes/conversations..

[Gorath Alpha]

Are any of the four of you ever going to actually READ the real answer already given? (Or at least alluded to, and never expanded upon.) When the PSU cannot supply enough juice, the PC stops. Software doesn't do that.

Modifié par Gorath Alpha, 07 février 2010 - 08:41 .

[Komec84]

I ran some tests, and found out that using the forced AA on ati card caused the problem for me.. After disabling AA from ati control panel, game seems to run just fine.. So if you got same reboot problems, you should try to disable all forced AA/AF from the ati panel.. The game look little rough with our AA, but atleast its stable =/.. Ps: sorry for my english..

[Nyx2k]

Well isnt that interesting.
The exact same thing happens to me at the exact same points in the game!
When releasing Grunt and when Samara confronts Morinth.

But I have been trying to solve this problem for about 2 months now and so far no luck.

My System is nearly the same as yours.

-Intel Core2Duo E6600

-2 gigabyte RAM

-Asus P5B Deluxe Mobo

-Sapphire Radeon HD 4870 1gig

-Creative XF-i Titanium

-Windows XP Home SP3

-Trust 570W Dual Fan PSU
-------------------------

Now to what I tried to find and solve that Problem.

1. I switched the ATI Catalyst drivers through. From 9.3 to 10.3   -> No changes, error still appears

2. I took out my Soundblaster, uninstalled all its drivers and used the on board sound -> No changes, error still appears

3. I reinstalled Windows with SP3 and the Game only (No other drivers except ATI and Direct X, No CCC, soundblaster etc.) Game runs with minimum settings. Vanilla Windows no internet, no anti Virus or anything which can interfere. -> No Changes, error still appears

4. Tested my RAm with Memtest86+ in Dos mode for 6 hours straight -> not one error

5. switched from dual channel to single channel -> no changes, error still appears

6. Updated BIOS from graphicscard -> no changes, error still appears

7. sent the graphics card back to Sapphire twice! Came back with the report it is 100% working and no error could be discovered! -> tried using it afterwards -> guess what? Same error again!

8.And now I thought, okay! Maybe it is Mass Effect 2. Installed the patch when it came out. -> No changes, error still appears.

9. tried GTA4, GRID, Mirrors Edge, Fallout3, Oblivion, NFS 4 High Stakes, GTA San Andreas, Far Cry 1 + 2, Crysis, Assassins Creed 1, NFS Shift, Undercover and Pro Street, Juiced 1+ 2 and even Half Life 1 to HL2:Episode 2!

All those games crash! Some at a certain point, others completely random. The error is always the same one.

And I have it right here:
It is a ATI2mtag Error. ATI has no Idea what this error causes and what can be done.
---------------------------------------------------
Ereignistyp:    Fehler
Ereignisquelle:    ati2mtag
Ereigniskategorie:    DAL
Ereigniskennung:    43038
Datum:        30.03.2010
Zeit:        17:01:37
Benutzer:        Nicht zutreffend
Computer:    DJ
Beschreibung:
EDID contain an error in the RangeLimit field
Daten:
0000: 00 00 00 00 01 00 5a 00   ......Z.
0008: 2a 00 00 00 1e a8 00 c0   *....¨.À
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
------------------------------------------------------------------
After searching all around the internet about this error, I found out that every ATI graphics card, beginning with the HD series, has this error and ATI cannot figure it out!
After installing my ATI x1950 PRO, the error dissapeared partly. Windows still gave me this error message in the Systemlog, but the PC did not reboot.Funny, cause my X1950 has a faulty 3D accelerator.
I found out, that there are 2 possible causes for this error:

1. The PSU can´t give you enough power
or
2. The graphics card is faulty

Strangely enough, it appears to be a gamble what may solve this issue.
The ones I have found are:

1. Reinstalling Windows

2. beeing one of the lucky ones which dont have that error

3. buying a new PSU

4. buy an NVIDIA! They somehow managed to eliminate this error shortly after it appeard with geforce cards. Since then it never appeared again!

I wrote an e-mail to Sapphire about this issue already and I´m still waiting for an answer. Reports show they sure take their time in answering.

My take on this is, that it is the graphics card, or it really is the power supply. Latter does seem not to be the case though, cause apart from these two points, the game runs without any error.

[Karen Shepard]

Same problem here, but I had it in ME1 too, less often than in ME2 though... (I also encountered this error in Crysis, but all other games run fine) Temperatures are ok, my 750W PSU can't be too weak because my computer only uses up to 550W in-game (and with a margin of 200W this IS enough) and about 280W in Windows with no special tasks running...



Could temporary power fluctuations cause this error? I should try a UPS but... I'd say that this is unnecessary wasted money...

[Karen Shepard]

UPDATE: Just installed the Kasumi DLC... When I press Space to activate the panel where Kasumi asks you to enter a password in the Citadel Docks, I See the first second (I think it's Kasumi appearing on the screen) but something in that effect just acts like your bug with the Krogan (which I didn't have by the way... I saved twice before releasing it because I had just read your post here ^^): My computer restarted 10/10 times... I tried to put the lowest graphic settings, monitored my temperatures: CPU (E8400), GPU (4870x2)... 60°C max on all parts except the VRM's which went up to 120°C one time!!! Then I tried to put the Arctic Cooling fans on 100% and VRM's showed 104°C at max... didn't change a thing because the bug with Kasumi even appeared when they had 80°C (which is average)...



I can't immagine why the whole System reboots when my parts are okay in other games with much even more temperatures... As I said, it's only ME1 and ME2... well okay, Crysis happened to do this 2 times too but... strange... really strange....



Sucks because I can't play my Kasumi download content... damned!

[Kloreep]

It could be that Windows is set to restart upon a general OS crash. In Windows XP the setting is under:



Control Panel

System

Advanced

Startup and Recovery -> Settings

uncheck "Automatically Restart"



Afraid I don't know about Vista/7.



As long as automatic restart is off, a reboot in the middle of the game probably indicates something is up with the hardware, yes. Keep in mind all power supplies are not created equal, regardless of raw wattage rating.

[Karen Shepard]

Hi Kloreep,



Exactly the same in Win7... But in my case, it's certainly not the auto restart. have seen such auto restarts, you can actually see the BSOD for half a second before it restarts... plus, I did deactivate that option in Win7 since my first post here, have played and monitored temperatures more than 5 hours and in the 4-5 shutdowns I had, I couldn't see no BSOD nor any RSOD or any other too high temperatures.



Also, I only have found 4870x2 or 4870 users having these problems. nVidia users seem to have had that problem at the beginning but had a driver update which apparently fixed the issues...



(my raid5 array died and left me with 80% of my data... ME1 savegames ok, ME2 savegames... all of the folders intact exept the SAVE one had to restart...)



What I can do now is to log my voltages and try to make it restart at the Kasumi mission launch, since I found a single spot where the system always crashes... (added to the random crashes...)



Will post back here if I find something interesting... and if it lags too much I always can begin "Mass Effect - Revelation" ^^

[Karen Shepard]

Found something!



I tried to deactivate Catalyst AI to prevent the internal Crossfire on my 4870x2 to work, so I ran only on one single GPU core: I could start the Kasumi mission!!!



So it must be a problem with the graphic card, or more precisely the Crossfire configuration in that exact animation...



I will try to play the game on a single GPU to test its stability (as my system kept crashing randomly ingame - ME1 and ME2...)



Anyone who has had the same problem please post here! Thanks!



I would like to submit this error report to ATI and BioWare, but I don't have no contacts... if anyone has an idea how to directly contact them? Maybe there's a sort of bugreport somewhere?



Thanks for your reports!

[Karen Shepard]

Okay, I just woke up 10minutes ago and had a great idea to fix my stability issures with ME1, ME2 and Crysis...



I didn't remember having problems with the stock 4870x2 Cooler, but I had some lags ingame because of the too high temperatures, so I bought and mounted an Arctic Cooling fan which came with 1 PCIe-6pin and one PCIe 8pin (on card) to 6pin adapters to put under the cooling ribs of the new cooler...

So until now, my 4870x2 ran with 2x6-pin PCIe power connectors, but when I first installed the card, there was a 2xPCIe 6pin to 1x PCIe 8pin adapter for the card included...



I just put that adapter on, connected another PCIe cable on my Power Supply and booted the system up with 3xPCIe cables connected to my 4870x2, put Catalyst AI back on and launched my savegame just in front of Kasumi's Screen to launch the mission and... VOILA!!! Problem GONE!!!



I solved my problem (I still have to check if I have random crashes like before but... I'm confident this bug is gone too!), and I hope it will have helped you some way...

If something isn't clear, just ask me, I will gladly answer to all of your questions!



See you on the Citadel or Omega ! xD

[Kazzgoroth]

I also have the 4870 X2 and have the same problem with Kasumi and the other crashes. Turning off the AI alowed me to get throught the Kasumi crash.

[Karen Shepard]

Just because I'm curious...
Do you have 3 PCIe cables connected to your 4870x2 (through an adapter like me) or 1x6pin PCIe + 1x8pin PCIe? Or have you even an Arctic Cooler on your card, like me?!

I had one random system crash (followed by restart like always...) in 5 hours ME2 gameplay and I think this has something to do with the software (the game) asking the graphics card to do an operation that needs more Volts or dunno what, and if the motherboard can't deliver it, it crashes!

As I still have had such a crash I would like to know what I can exactly do to my system to make it 100% stable in ME2 (ran stress tests, stability tests with various programs like Everest and FurMark... didn't have a reboot problem in 8 hours of stressing the hardware...

Modifié par Karen Shepard, 16 mai 2010 - 10:06 .

[Yorgo]

  Check this  social.bioware.com/forum/1/topic/106/index/1445991/1#2755643, problem solved
Dont know if thats the right solution but its the easiest one

Modifié par Yorgo, 29 mai 2010 - 06:46 .