31 réponses à ce sujet

[Ser Gareth]

When I go to the login screen, I cannot login, the button is disabled and there is a message that says, "You are not connected to the internet"  I ran through the steps to fix the daupdatersvc just to see if that would help, but no luck.

Anyone else encountered this problem?

[bsharp]

Same thing. I have no idea what's wrong.

[Garres]

Yup, same here. I've spent hours upon hours on forums and Googling for answers, with no success.

[estomasi]

crap... i was so excited to this forum, hoping there was an answer. I have the same problem.

[Bpd08]

Ditto, hoping a Mod shows up and gives us an answer

[saintpookie]

Also having this problem.

[leoleez]

I have a similar problem not quite exactly the same.

What happens is that it says my account does not have a reg key (which it does I applied it this morning). And when I plug it in it says my key has been used. is there support for this problem on another page?

[Vassag0]

Try use the config tool to set your connection to dedicated.

[Owen Borstad]

http://help.dragonage.com has some of the common issues listed there.

If the game isn't detecting your internet connection, do you have multiple network adapters on your system? (Wireless, Ethernet, etc) Try disabling the network that isn't your internet connection in the windows network setup, the game may be trying to use the wrong one.

Owen.

Modifié par Owen Borstad, 06 novembre 2009 - 05:13 .

[Owen Borstad]

oops, wrong link, http://help.dragonage.com



Owen.

[saintpookie]

My second network adaptor was disabled already. I tried switching the network cable into the other adaptor and enabling that one and disabling the original one, then re-ran the configuration utility. I still have regular internet connection but the game still refuses to locate an internet connection. If I use the Character Creator application, it will locate an internet connection and allow me to connect to my EA Account that way.

Modifié par saintpookie, 06 novembre 2009 - 06:03 .

[Sir Mefra]

I'm having a problem with the login in from the main menu. Allows me to enter my info then goes to the Terms page but when I hit accept, it spits me back out with a wrong password message. I've reset the password so many times. Hell, I've even put it a wrong password and it denied it straight up. I'm at a lose.

[corporate-slave]

Sir Mefra wrote...

I'm having a problem with the login in from the main menu. Allows me to enter my info then goes to the Terms page but when I hit accept, it spits me back out with a wrong password message. I've reset the password so many times. Hell, I've even put it a wrong password and it denied it straight up. I'm at a lose.

I am experiencing the same problem. I can use my email / password to log in to the EA site, and the social site, but when I try to use the same credentials in game I am sent to the Terms page and after accepting receive a message that my password is invalid. If I use the wrong password, though, the game will immediately tell me that my credentials are wrong; I don't even get to the Terms page.

PS: I've checked my firewall, and that's not the problem. DA is configured with all of the rights it needs.

EDIT: PROBLEM SOLVED
Found the solution on the Steam forums. Apparently your password cannot contain symbols. Changed my password and now I can log in.

Dear BioWare - I am not a fan of that design. Passwords should always allow symbols.

From the Steam forums:

EA allows you to have symbols in the password for your EA account such as %, -, etc. Unfortunately Bioware's system does not translate these symbols properly in game when they are sent as data from Bioware's server to EA's server. This means you error out as soon as it tries to connect you to EA's servers because something in the password data is not being reproduced right.

The solution, go into your EA account and set a new password without any symbols in it and your game should let you login.

Modifié par corporate-slave, 06 novembre 2009 - 07:40 .

[Skymax1986]

Ser Gareth wrote...

When I go to the login screen, I cannot login, the button is disabled and there is a message that says, "You are not connected to the internet"  I ran through the steps to fix the daupdatersvc just to see if that would help, but no luck.

Anyone else encountered this problem?

I experience exactly the same problem, which is really "great", cause so i'm not able to activate my purchased DLCs..
Button is grey and stays it. Everything else works fine, i only have one internet-adapter activated..

[Waldgrim]

Same problem here

[Dick Blender]

Have the same problem. The game just won't recognise I'm connected to the internet.



All other possible connections are uninstalled. I tried setting the config thing to 'dedicated internet connection', it won't work.



Could this be a problem connected to me using a router?

[romankalik]

Same problem as mentioned in the original post - the login is grayed out, and the game claims that my internet connection is inactive. It's active, though. Very, very active. To the point where I alt-tabbed out of the game just now (after trying to get it to recognize my connection for the dozenth time), and am currently writing this.

Now, here's the thing - I'm a communications network engineer. So I decided to investigate a bit further to see what and where Dragon Age is trying to contact once its running. One install of Wireshark, a live capture, and a few filters to clear out the clutter, and I have the following:

The game contacts two servers:

dragonage-pc.fesl.ea.com - 159.153.235.3
biostore.bioware.com - 159.153.106.159

The first thing the game tries to do once it hits the main menu is to set up a TCP connection with 159.153.106.159 - the Bioware store server. The target port is 443 - an attempt to set up an HTTPS connection. Once the connection is set up, the game sends an SSL Client Hello message, trying to set up an encrypted channel to the Bioware server. Biostore server sends a TCP ACK to that message (confirming its reception), but doesn't continue the SSL handshake. That's the first failure.

Now, this issue could be due to proxy servers, firewalls/content filters, and so on. If there's a proxy to that connection along the way that decides, for some reason or another, that the connection to the Biostore server is somehow incorrect, it would drop the connection.

The second connection the game sets up is to 159.153.235.3, the DragonAge-PC server, on TCP port 18081. This connection starts properly, then times out after 16 seconds... or so I assume, anyway, as there's no data sent on the connection between its handshake part and the FIN (which means Close the Connection in TCP) message, which the game sends to the DragonAge-PC server 16 seconds later.


So, here's my two cents...

1. The game needs to connect to two servers - Biostore and DragonAge-PC.
2. The two connections are linked.
3. The connection to Biostore is an attempt to set up an encrypted connection.
4. ASSUMPTION 1: The connection to Biostore is for the login process, and to even attempt to login one must first have an encrypted connection with the Biostore server already active.
5. ASSUMPTION 2: The connection to DragonAge-PC is for the DLC's, and the game requires an active login to Biostore to provide the necessary credentials, and to start downloading from, this content server.

Now, and this is the key issue as far as I can see... why isn't the encrypted connection to Biostore (SSL handshake) working properly?

[romankalik]

Duplicate - Please Remove

Modifié par romankalik, 07 novembre 2009 - 04:37 .

[romankalik]

Duplicate - Please Remove

Modifié par romankalik, 07 novembre 2009 - 04:37 .

[romankalik]

Duplicate - Please Remove

Modifié par romankalik, 07 novembre 2009 - 04:37 .

[born_llama]

 I had the same issue as corporate-slave apparently. My password contained a #, so the game couldn't work with it, even though the website could.

For Bioware: It would be nice if you warned about your games not supporting the full range of characters in passwords, preferably at the log in screen in game and on account creation or change password forms.

There was no error or anything to show what was wrong except an infuriating insistence that my password was wrong. I even checked it only used allowed characters using the website as reference (which was obviously wrong.)

Surely it can't be too hard to update the site with a couple of extra blocks of text ("games may not recognise symbols within passwords") to avoid this sort of issue?

[ReySphinx]

I was having the same problem. My 'Log In" button was disabled from in-game. I went to the options menu. Under the online tab, I restored defaults. I was finally able log in to my Bioware account. Just thought you guys could try it and see if works.

[romankalik]

Dammit, sorry about the multiple posts. The forum wasn't responsive at all yesterday, resulting in me believing that my posts weren't coming through. Apparently, they were instead queued up for several hours.

[Ser Gareth]

I solved my problem. I had used the in-game Repair tool to set up the firewall access (which it claimed was successful). Dedicated connection did not work for me either. But setting the ports (listed on p. 39 of the DAO manual) manually in Windows Firewall worked. The login button became enabled, I logged in and retrieved my DLC with no problem.



I hope this works for others as well.

[Garres]

*bump*



romankalik's analysis is the furthest anyone's gotten. Thanks, romankalik! Now let's get the devs to figure out what's wrong.