49 réponses à ce sujet

[Raven2131990]

I get the message my credit cannot be verified when i try to buy bioware points after entering my credit card info, and it seems some money has been locked out of my account. Can u guys help?

[DanKATL]

Raven, send me your email you use to login.



I'll try to help you out first thing tomorrow.

[Raven2131990]

i send it thx

Modifié par Raven2131990, 06 novembre 2009 - 03:07 .

[DanKATL]

got your info



will look into tomorrow morning

[Cubbie5]

im getting same msg, tho I hope it is not locking money out of my cc

[Raven2131990]

hope to gets fixed soon, really want to try out wardens keep

[Raven2131990]

hope this gets fixed soon, really want to try out wardens keep

[Raven2131990]

hope it gets fixed soon

[Raven2131990]

i hope this gets fixed soon

[Raven2131990]

how long will it take?

[Yeoman83]

Having the same problem, wtf this site is so borked...

[Buci7]

yeah its really annoying !! It feels like a scam.....

Modifié par Buci7, 06 novembre 2009 - 06:11 .

[Buci7]

when you got this error , no matter what don't press the start over button, or you're money gets locked

[Yeoman83]

Can we get an update on what might be wrong or possible fixes?

[DanKATL]

There are several reason for the verification errors, the most common of which is:



entering the card number with spaces or dashes

mis-entering card info

mis-matched billing country, account country, country your IP resolves to

rapidly re-trying transactions resulting in your cards bank halting any further transactions as "possible fraud"

[Cubbie5]

Hahaha, ive actually used both cards i tried at other places and both worked, still no go here. And definatly no errors only have entered cc stuff a zillion times on the computer, always works except in this case

[Yeoman83]

yeah we must all be "mis-entering" our card info ...

[Hamm81]

I have a question, and I suspect this is what is happening to me.



A while ago I tried to use a Web video service and was told over and over again that my IP was not in the United States by the website, I am most certainly in the USA.



Could this problem be the reason my card wont verify?



However, I did get it to verify once and go to the complete purchase screen, but I noticed I only added 400 points to my cart, when I needed 560. So I went beack, and after verifying once it wouldnt verify ever again.

[DanKATL]

Cubbie, Yeoman: I said most common, not "every". We are discovering a small amount of accounts that are having this problem.



Hamm: Yes indeed. If your IP resolves to another country, it will indeed fail at the transaction.





For all three of you, I would suggest opening tickets at help.dragonage.com, or contacting Customer Support directly at the numbers for your home country.

[PeterCharters]

It's not just those three; I have the same problem.



I've tried with five different cards, Visa, Maestro and Mastercard from two different people (me and my wife ) - and none of them work.

[Daedalusxxx]

I have the same problem, tried with mine (visa electron) which didn't work. Got the unable to verify error. Then i tried with a friends card (visa) and it passed the verification but then I noticed I had selected 400 points by mistake so I pressed start over. It didn't work anymore, got the same unable to verify error. I have checked and double-checked my information in both my account settings and when filling out the form.

[DanKATL]

Peter and Daed, send me your login emails, and I will take a look at the accounts.



Also verify that your billing address, your ea account, and your IP all resolve to the same country.

[kagehat]

Thanks alot

Changing/updating my ea account did the trick.

[DanKATL]

Yay!

[justinplex]

Tried updating my EA account, still card not being verified. Guess I will give up on getting Wardens....