4 réponses à ce sujet

[AtomicPink]

I've been playing with Gemma since the day the game came out, and her page has never updated to show her face.
She is also the 3rd of my characters.  I deleted the other two off my HardDrive, but they still show up here.  :/  The first one I created is the only one I can see a picture of.

Is there a way to fix this or should I just wait it out, since this is all very new and everything.  P:

[Jesse van Herk]

There are known issues with the 360 and ps3 versions of the game sometimes not uploading the portrait image - a fix would have to wait for a patch.

BardHarbringer: I have checked your data on the backend, and there are no image files uploaded for your "Daniel" character, i.e. you are being affected by the above bugs in the game.

Separate from that, we deployed a fix earlier this week for situations where the game had somehow uploaded the same character multiple times and was updating the wrong version.  This fix should have gotten rid of many of the syncing issues people were seeing.

Modifié par Jesse van Herk, 18 novembre 2009 - 11:12 .

[Jesse van Herk]

AtomicPink: I'm not seeing any image files for Gemma on the servers either - your copy of the game just isn't uploading images for some characters either.



For anyone having issues, *please* contact EA customer support via http://help.dragonage.com - they will actually be able to keep track of numbers and can convince the game team that it's actually a bug that needs fixing.

[Jesse van Herk]

It's a known bug on the web side, but the game team needs to know how many people it is affecting and under what circumstances it occurs before they will be able to fix it.

[Jesse van Herk]

The console versions still have bugs where they do not always *upload* the images - the web team is fixing as many bugs as we can on our end, and with a couple exceptions it should now be working for anyone whose copy of the game is uploading the files at all.   As mentioned, EA customer support needs details on who it's affecting (http://help.dragonage.com)  and when before it can be fixed in a patch.

[edit: rephrased to be more clear and to include link to support site again]

Modifié par Jesse van Herk, 20 novembre 2009 - 07:22 .