74 réponses à ce sujet

[BluesMan1956]

Vioitty wrote...

It looks like this has been fixed now?

Not for console owners.  Each of my six characters that had a portrait background have a background and no portrait.  Also, two of my characters do not have full body images on the inventory screen.

Also, Achievements are not current.

If you are still having problems with any of these areas, go to the Bioware Support site and open a ticket.  

[Jesse van Herk]

The console versions still have bugs where they do not always *upload* the images - the web team is fixing as many bugs as we can on our end, and with a couple exceptions it should now be working for anyone whose copy of the game is uploading the files at all.   As mentioned, EA customer support needs details on who it's affecting (http://help.dragonage.com)  and when before it can be fixed in a patch.

[edit: rephrased to be more clear and to include link to support site again]

Modifié par Jesse van Herk, 20 novembre 2009 - 07:22 .

[ThatsSaucey]

mine are screwed up and im on PC!

[veryalien]

Jesse, I'm through three different playthroughs. Ragdoll is never updated. Portrait is never updated. One character has no portrait and she's real pretty too.



Is this because of the 360 copy?

[1bloodyrogue]

Yeah I've got a rogue elf who's level 25 and when I go to see him on my profile all it shows is a warrior i have since then deleted. It shows a level one character but you can't tell who or what he is. I'm also on the xbox version.

[1bloodyrogue]

Yeah I've got a rogue elf who's level 25 and when I go to see him on my profile all it shows is a warrior i have since then deleted. It shows a level one character but you can't tell who or what he is. I'm also on the xbox version.

[veryalien]

I opened a ticket at EA a few weeks ago and finally got a reply. It's a canned response telling me its an in-game issue EA cannot help me with.



Bioware, are you ever going to give your users a straight response on this problem? We were told to open a ticket with EA and we did. Then we get told there are workarounds and none of your staff actually tell us what the workarounds are. We've been told it's a 360 problem and we have PC users complaining about the exact same bugs.



Come on guys. Why not come clean and tell us what's going on?

[David Hingtgen]

I have never found EA support to be even the slightest bit useful, going back to Mass Effect issues.



Anyways---yeah, my character's visual appearance has NEVER update (as opposed to slowly updating). Still stuck at Level 1 appearance with leather equip and daggers, not my dragonscale plate and swords...

[David Hingtgen]

::double post due to the forum taking forever to update::

Modifié par David Hingtgen, 02 décembre 2009 - 09:07 .

[LifePincher]

All my achievments and stats show, but no character pic. Only have 1 character
Just started playing 4 days ago. PC version.

Modifié par LifePincher, 02 décembre 2009 - 09:50 .

[ZombieR34p3r]

I'm on the ps3 version and my character hasnt shown up either even if the trophies and stats have so it's not a 360 and pc phenomenon. I might make a new character just so I can have an avatar

Modifié par ZombieR34p3r, 02 décembre 2009 - 09:40 .

[CHT87]

Well...same here.

At least my character now shows up at this site.



Will tell the EA support this.

[mikey3k]

I am also getting alot of black screenshots in game and my save games also have black screenshots. Sometimes I have to save the game in the same slot like 5 times just to get the save to show a screenshot instead of a black screenshot.

[Teigris]

All I can see is the standard pics? How do you gt to upload your own character pic?

[LifePincher]

Everything is working fine now.
Although I did register 1 day after my first post in this thread. Since then, I have made another character and everything's good and pics work now

[GhostMatter]

It's not working for one of ny characters right now on PC. It seems really random. It's my 2nd character with that issue.
I'm sending a ticket to EA support.

[Forsakerr]

GhostMatter wrote...

It's not working for one of ny characters right now on PC. It seems really random. It's my 2nd character with that issue.
I'm sending a ticket to EA support.

dont bother they will redirect you here as they did with me anyhow here is the answer i got so if you still want to i guess suit yourself

Thank you for contacting EA.com Customer Support.

We are sorry the inconvenience caused to you. The issue you are facing looks to be related to gameplay mechanics, we are sorry but we are customer support and we don't have in-depth gameplay knowledge. We can only assist with issues related to the game itself. We would suggest you to post this issue on our forums, so that other players can help you with this. Official forums for Dragon Age : Origins can be located at the below given link: -

http://social.bioware.com/

If there is anything else we can help you with please let us know.

Sincerely,

Pogo Matteo
Customer Support
EA.com

[Somehing]

That response from Customer Support is shocking. Why call themselves Customer Support?!?!?! That's equivalent to "We cannot help with actual technical problems as we know nothing about how our own game works (please e-mail us for fun anyway though, we love wasting everyone's time including our own having to churn out individual responses telling people we can't help with actual problems despite pretending we can). We're not going to redirect you to anyone who does, instead you can beg for help from passers by that might have figured out how our game works for us here *link*. Have a nice day :)"
I might be missing something, I can't see your exact phrasing of question/problem and don't want to come across as overly patronising or abusive, just outraged - but on plain sight, I mean look at the response! It's retarded..I'm really hoping I don't get one like that (same(ish) problem). Mind, so far I've not got any response from anywhere (these forums OR support (for 1 1/2 weeks or so now)), I've had to figure any problems I've run into out myself, but I can only go so far with my own common sense and no technical knowledge..

Modifié par Somehing, 06 décembre 2009 - 06:32 .

[veryalien]

I've given up. I'll start playing again when they patch this stupid game.

[Forsakerr]

Somehing wrote...

That response from Customer Support is shocking. Why call themselves Customer Support?!?!?! That's equivalent to "We cannot help with actual technical problems as we know nothing about how our own game works (please e-mail us for fun anyway though, we love wasting everyone's time including our own having to churn out individual responses telling people we can't help with actual problems despite pretending we can). We're not going to redirect you to anyone who does, instead you can beg for help from passers by that might have figured out how our game works for us here *link*. Have a nice day :)"
I might be missing something, I can't see your exact phrasing of question/problem and don't want to come across as overly patronising or abusive, just outraged - but on plain sight, I mean look at the response! It's retarded..I'm really hoping I don't get one like that (same(ish) problem). Mind, so far I've not got any response from anywhere (these forums OR support (for 1 1/2 weeks or so now)), I've had to figure any problems I've run into out myself, but I can only go so far with my own common sense and no technical knowledge..

the question i asked was about this
 

Jesse van Herk wrote...
For anyone having issues, *please* contact EA customer support via http://help.dragonage.com - they will actually be able to keep track of numbers and can convince the game team that it's actually a bug that needs fixing.

in which i explained my characters in both PC and xbox360 versions were not updating properly and which i did weeks ago and got the answer i posted only a few days ago

Modifié par Forsakerr, 06 décembre 2009 - 02:21 .

[Somehing]

Forsakerr wrote...

the question i asked was about this
 

Jesse van Herk wrote...
For anyone having issues, *please* contact EA customer support via http://help.dragonage.com - they will actually be able to keep track of numbers and can convince the game team that it's actually a bug that needs fixing.

in which i explained my characters in both PC and xbox360 versions were not updating properly and which i did weeks ago and got the answer i posted only a few days ago

I doubt they're in their offices all day doing nothing but smoking ganga, but it could at least be clearly stated that they're only there to collect statistical data and not advise you right away; instead of keeping us under the illusion we have any hope of solving our problems in any other way than waiting for a new patch release.
Good luck to you, and all of us. Chances are with the instabilities I'm reading other people have though, they wouldn't make this a priority (then again, stupid things happen).

[CHT87]

Well I don´t know about you, but my problem was that the developer console was activated for my game.

Just start the game regularly and it should work.



If you get a timeout error from the EA servers, just logout in back in and it should be uploaded.



Also try activating all online options in the DA menu.

[UBER GEEKZILLA]

can i get some help my character appers on mt main profile photo..but not on persona page..and story never updates..plus the charcter model WAS there but his armor never updated before