62 réponses à ce sujet

[GhoXen]

As Xan would have said "Onward... to futility."



The question is as simple as this:



"Did or did not the website of the retailer you bought the collector's edition from specifically listed the map and the tin case among its contents, or did the retailer use a picture showing a tin-cased collector's edition without a warning along the lines of 'actual product may vary'. "



A link to your retailer should be provided.

[Contrapositiv3]

GhoXen wrote...

It only shows how little you know when you blame the developer and publisher of a game when the fault is on the delivery personnel, the retailer or even yourself in some cases.

Shut the **** up and quit trolling.  You hardly even read his post.  There's only one Collector's Edition advertised and that's the one with the cloth map and tin case.  He has every right to raise legal action and I (as well as many other people I'm sure) encourage him to do so.  EA's customer support is total **** and they deserve a kick in the teeth for what they put people through.  Especially when they advertise something and don't give it to you when you pay for it.

Right on OP, take it all the way to whatever the **** Australia's court system is called if you have to.

[priestess of blood]

I'm Australian and pre-ordered the CE edition from EB and isn't missing a thing got the metal case, cloth map plus all the things.

My guess would be to take it up with your vendor, i would of said it could of been a mistake (had that happen before) but you wrote that they said those things don't come with the Aussie CE which is a load of bull, i wouldn't order from those people again if thats the case. cost me alot going through EB but they are the only place i trust for pre-orders, JB HI FI coming in a close second had good experiences with them too.

Modifié par priestess of blood, 19 novembre 2009 - 11:52 .

[AngelofDeth99]

You cannot just look at the "global site", and assume things. Well you can, but then you have what happened to you, happen. The singapore CE had a wooden box, which I likely would prefer. Doesn't mean I am getting it. Actually I would have prefered an old-school big old cardboard box, with a big manual, ala the original NWN, but that didn't happen either...

[Contrapositiv3]

AngelofDeth99 wrote...

You cannot just look at the "global site", and assume things. Well you can, but then you have what happened to you, happen. The singapore CE had a wooden box, which I likely would prefer. Doesn't mean I am getting it. Actually I would have prefered an old-school big old cardboard box, with a big manual, ala the original NWN, but that didn't happen either...

Yes, but neither one of those were advertised.

[GoldenusG]

Frogman1975 wrote...


Well, if you only want a shiny case and a cloth map, by all means, don't spend the extra on the collector's edition, it isn't worth it for the shinies. But, IMO, it's definitely worth the extra cost for the DLC. (Shale and Blood Dragon Armor yo!)

Every edition in every country comes with Shale and the armour. 

US buyers get a metal case, map, in-game items and bonus disc.  UK and presumably Australia pay just as high a premium for just the disc and items.

[GhoXen]

I dug up these pages.



http://www.ea.com/ga...gins-collectors

The first one is EA's advertisement on their site concerning the collector's edition. It did not advertise anywhere concerning the contents of the collector's edition. EA is therefore not responsible for falsely advertising the game package.



http://dragonage.bio...rdercollectors/

The EA site leads to this link in Dragon Age's official site. This advertisement contains information of the American version's contents, and clearly states that this version is available at the listed retailers on the page: EAstore, amazon.com, gamecrazy.com, walmart.com, and gogamer.com. This page did not lead you to any Australian retailer's website. BioWare is therefore not responsible for falsely advertising the game package, since it never stated the listed package will be available outside the listed American websites.

[PzR Slim]

priestess of blood wrote...

I'm Australian and pre-ordered the CE edition from EB and isn't missing a thing got the metal case, cloth map plus all the things.

My guess would be to take it up with your vendor, i would of said it could of been a mistake (had that happen before) but you wrote that they said those things don't come with the Aussie CE which is a load of bull, i wouldn't order from those people against if thats the case. cost me alot going through EB but they are the only place i trust for pre-orders, JB HI FI coming in a close second had good experiences with them too.

Well OP, that answers your question. Looks like it's the retailer who scammed you. Maybe an apology to EA/Bioware is in order and a rather fractuous conversation with the retailer in question.

[drakicorn]

GhoXen wrote...

As Xan would have said "Onward... to futility."

The question is as simple as this:

"Did or did not the website of the retailer you bought the collector's edition from specifically listed the map and the tin case among its contents, or did the retailer use a picture showing a tin-cased collector's edition without a warning along the lines of 'actual product may vary'. "

A link to your retailer should be provided.

The question is not that simple.  You are right that the retailer (gamehead) didn't explicitly list the presence of the cloth map or metal case.  But they did not explicitly list its absence either.  They showed a picture of the cover of the case, but I couldn't tell from their website that it wasn't a metal case.  They identified the product as "the Collector's Edition", and EA's official global website says that includes the cloth map and metal case.  I had no way of knowing that there were two different kinds of Collector's Editions.  Their advertising is misleading, and that is illegal in Australia.

[GhoXen]

Collectors Edition includes:

Bonus DVD:
- Making Of Documentary
- Soundtrack
- Trailers
- Wallpapers
- Concept Art Video
- Strategy Tips

That's what I found on your gamehead.com.au.

Modifié par GhoXen, 19 novembre 2009 - 11:53 .

[Heart Collector]

I got the CE from a well-known chain of shops here in Greece, and it was with the metal case, cloth map, dvd with bonus goodies and everything, so at least in Europe the CE is the same as in the US. Well worth the extra euros in my opinion.



Such a shame OP :-( Hopefully this will not happen to you again.

[Leather_Rebel90]

GhoXen wrote...

It only shows how little you know when you blame the developer and publisher of a game when the fault is on the delivery personnel, the retailer or even yourself in some cases.

Neither would refund me. I think thats BioWare's fault as well as Best Buy's.

[drakicorn]

GhoXen wrote...

I dug up these pages.

http://www.ea.com/ga...gins-collectors
The first one is EA's advertisement on their site concerning the collector's edition. It did not advertise anywhere concerning the contents of the collector's edition. EA is therefore not responsible for falsely advertising the game package.

I never saw that page, but the pictures there do in fact show the metal case!  It looks like the same version pictured and advertised on the next page you list, on the official global website, which I did see:

GhoXen wrote...

http://dragonage.bio...rdercollectors/
The EA site leads to this link in Dragon Age's official site. This advertisement contains information of the American version's contents, and clearly states that this version is available at the listed retailers on the page: EAstore, amazon.com, gamecrazy.com, walmart.com, and gogamer.com. This page did not lead you to any Australian retailer's website. BioWare is therefore not responsible for falsely advertising the game package, since it never stated the listed package will be available outside the listed American websites.

There you go again, assuming that it's obvious that there is an "American version".  Where is this advertised?  Nowhere.

And again, just because they list US retailers, doesn't mean that this isn't the same version sold in Australia.  It is advertised on the official global website for the game.

I'm not sure if you're just trolling GhoXen, but it's all good therapy, and it helps me refine the argument I'll put forward in the legal action and formal complaint I'll make if I don't get the case and map I thought I was buying.

[GhoXen]

I hope you are aware that you won't convince anyone by denying evidence clearly against you. You will not be able to win anything from EA, not even their attention, if you have nothing factual to work with.

[drakicorn]

GhoXen wrote...

Collectors Edition includes:

Bonus DVD:
- Making Of Documentary
- Soundtrack
- Trailers
- Wallpapers
- Concept Art Video
- Strategy Tips

That's what I found on your gamehead.com.au.

Exactly.  As I said, they don't say that it doesn't include the cloth map and metal case.

But they do identify it as the Collector's Edition, and the official global website for the game says the cloth map and metal case are included.

[drakicorn]

GhoXen wrote...

I hope you are aware that you won't convince anyone by denying evidence clearly against you. You will not be able to win anything from EA, not even their attention, if you have nothing factual to work with.

Now I know you're trolling!  I haven't denied anything.  It's all facts here.  The evidence clearly shows there has been misleading advertising, as I've explained in excruciating detail.

[priestess of blood]

drakicorn wrote...

GhoXen wrote...

I hope you are aware that you won't convince anyone by denying evidence clearly against you. You will not be able to win anything from EA, not even their attention, if you have nothing factual to work with.

Now I know you're trolling!  I haven't denied anything.  It's all facts here.  The evidence clearly shows there has been misleading advertising, as I've explained in excruciating detail.

Yes but your frustrations should be directed at the site you order it from as they are the ones that have wronged you here.

[PzR Slim]

drakicorn wrote...

GhoXen wrote...

Collectors Edition includes:

Bonus DVD:
- Making Of Documentary
- Soundtrack
- Trailers
- Wallpapers
- Concept Art Video
- Strategy Tips

That's what I found on your gamehead.com.au.

Exactly.  As I said, they don't say that it doesn't include the cloth map and metal case.

But they do identify it as the Collector's Edition, and the official global website for the game says the cloth map and metal case are included.

Yeah but by the same token you could buy the regular edition and then cry foul that you didnt get the CE by saying, 'well it didn't say it wasn't the CE!'. I think you have been unfortunate and perhaps a little naive but the real problem lies at the feet of the retailer so I'd be on to them asking them for a refund.

[GhoXen]

They are not required to state whatever may be absent in the package comparing to a product they do not have from their supplier.

The retailer has a greater advantage based on ignorance than you do really. Just as you can say that the collector's edition on the official page is listed differently, the retailer can simply state that their product was never in the first place compared to the "American version" nor were they even aware of such an edition.

You have stated that you have seen both the retailer's version and the official version on the official website and assumed that they are the same.

The retailer did not tell you whether it is the same or not, and it works to their advantage as the retailer can just deny any knowledge of the official edition on the official website.

Modifié par GhoXen, 19 novembre 2009 - 12:07 .

[drakicorn]

priestess of blood wrote...

Yes but your frustrations should be directed at the site you order it from as they are the ones that have wronged you here.

Yes they are also targets of my frustration, and if it doesn't get resolved well, are the only company I can take legal action against.

However, I think EA (and/or EA Australia) as the publisher has also contributed to (and I think is the main cause of) the misleading advertising.  So if it doesn't get resolved well, I will also be including them in the formal complaint that I will make to the Australian Competition and Consumer Commission.

[drakicorn]

PzR Slim wrote...

Yeah but by the same token you could buy the regular edition and then cry foul that you didnt get the CE by saying, 'well it didn't say it wasn't the CE!'. I think you have been unfortunate and perhaps a little naive but the real problem lies at the feet of the retailer so I'd be on to them asking them for a refund.

Yes the whole situation is unfortunate.  But your argument makes no sense.  The official global website identifies the Collector's Edition, and does say that it has the cloth map and metal case!

Arguably it is simply all the retailer's fault for not saying that this version is not the same as that identified and described on the product's official global website.  But I think EA (or EA Australia) is also responsible for misleading advertising by not clearly saying that there are multiple different versions of the Collector's Edition.

[GhoXen]

http://www.electroni...m.au/dragonage/



Hm, interesting. EA Australia actually did not provide a retailer at all.

[priestess of blood]

drakicorn wrote...

priestess of blood wrote...

Yes but your frustrations should be directed at the site you order it from as they are the ones that have wronged you here.

Yes they are also targets of my frustration, and if it doesn't get resolved well, are the only company I can take legal action against.

However, I think EA (and/or EA Australia) as the publisher has also contributed to (and I think is the main cause of) the misleading advertising.  So if it doesn't get resolved well, I will also be including them in the formal complaint that I will make to the Australian Competition and Consumer Commission.

Glad to hear it in the first section, though I disagree that EA/ EA Australia being at fault as I know that the Australian copies of the DA:O CE came with all the content advertised, as i stated earliar i got myself one from EB games in Queensland, so it is more likely that the retailer never ordered those items or at worse omited them from there CE editon.

I understand your frustrations and willingness to act, i'm sure many of us would be upset if we got our game and found it lacking the way you have.

[drakicorn]

GhoXen wrote...

They are not required to state whatever may be absent in the package comparing to a product they do not have from their supplier.

The retailer has a greater advantage based on ignorance than you do really. Just as you can say that the collector's edition on the official page is listed differently, the retailer can simply state that their product was never in the first place compared to the "American version" nor were they even aware of such an edition.

You have stated that you have seen both the retailer's version and the official version on the official website and assumed that they are the same.

The retailer did not tell you whether it is the same or not, and it works to their advantage as the retailer can just deny any knowledge of the official edition on the official website.

The products had the same name.  No EA website said that different versions existed.  So my assumption was entirely reasonable.

[GhoXen]

It seems Australia got the "Asia version" of the Collector's Edition, all except EB games and New Zealand.

You know, you really shouldn't work this hard to get a map and tin case. Believe me, they aren't worth it. The map is slightly bigger than a regular mouse pad.

Modifié par GhoXen, 19 novembre 2009 - 12:19 .