Yeah, I remember everybody FREAKING the hell out over that video. How they not only hated her character, but how BioWare were RUINING Mass Effect 2 by trying to get too dark and edgy. Of course, we were still stinging from "ARE YOU MOTHERF***ERS READY... FOR THE NEW S***," so I can see where there might have been concerns.
But there were still people who expressed sanity, like, "This is only, like, a minute of footage. The whole point of these trailers is to get people interested in the game, and we're only seeing the tiniest of fractions of this character's personality." But no, the freakout continued, although the "Fight for the Lost" thing kinda cooled them down a bit.
Incidentally, I'm still pissed at BioWare for one thing. When the Blur video (or whatever that big CGI trailer was called, I forget now) came out and they made this big deal of hiding SuZe (as we called her at the time) in the smoke, I pretty much accurately guessed what was going on: We had also discovered the name "Jack" at that point, and people were going off on weird tangents like either "Jack must be another character, and Subject Zero is someone else" or "So, you think Jack is a transsexual?"
But I knew. We were just going to find out the name Jack before we went in to pick up our convict, and have the big reveal where "Jack... is smaller than we thought." And they made the Blur trailer with that revelation in mind. But then some marketing head was like, "No, we need to show off this character!" and made the character reveal. And although they tried to obscure it by naming her "Subject Zero" within her character trailers, I knew we had just gotten spoiled.
P.S. Oh, hey, found my original post on the subject back in the day. One of the few times I actually posted back on the old forums (was more of a lurker then):
Eighth and ninth post down. Yeah, I was somewhat off on the actual events and the whole "Jackie" thing, but the rest was pretty accurate.