29 réponses à ce sujet

[Kelrek]

I'd say that the small text affects more than just a "few" owners, as stated by bioware in the following quote.


After investigating potential solutions, we have determined that
while this issue does affect a small portion of SDTV owners, we are
unable to resolve it for Mass Effect 2 through a title update. However,
we have taken note of this issue and will take it into consideration as
we plan future games in the Mass Effect franchise.

[Nagiloum]

Well, for sure it doesn't affect the suckers from Bioware. They just say to us:

"Bugger you and get lost!"

[Madapaca]

Hate to say it, but I told you so. About the only thing those who are having trouble can do now is try and play through it, get a new TV, or boycot the game and it's sequel/spin off.

I would like to say thanks though for a definitive response from Bioware/EA. I for one like the new user interface design changes and am ooking forward to Mass Effect 3's conclusion to the story. Keep up the good work you guys.

Modifié par Madapaca, 05 février 2010 - 08:59 .

[Nagiloum]

Ah damn it! You're right, it's nothing less than a miracle to get a straight answer in here. Although i don't like like the answer, i appreciate, that someone has noticed our demand and degraded himself in even answering.

[HKoli]

Soon they will close this thread also.

[EG NeoMorph]

The back of the box says HDTV 720p/1080i/1080p... Don't see anywhere that it says it supports SDTV resolutions.

[Nagiloum]

EG NeoMorph wrote...

The back of the box says HDTV 720p/1080i/1080p... Don't see anywhere that it says it supports SDTV resolutions.

No, it doesn't... nor did original Xbox Games say that... nor Playstation one, or even SNES Games. Does your birth certificate state "supports breathing air"?

[Disassemble]

It is reasonable for people to be able to read the text in a game on a television their console was designed for. Sincethe 360 came out in 2005, it was defintely designed to work with SD televisions. Also, if you read the original thread, there were HD users raising this issue as well.



I am not so sure about it being a few owners. I took my xbox around to each of my roommates televisions. Not one of us has the same make, model, or size, and the game was not readable on any of them.



I was really dismayed about the thread being shut down, though. This isn't the type of behavior I would have expected from Bioware. I remember when I had gotten a copy of Neverwinter Nights. I installed it on my laptop, as that was the only computer I had and it met the requirement specs. It ran once, however, the next time it ran, it crashed, and would not start up again. So, I got ahold of Atari, who was Bioware's distributor at the time and was providing technical support. They told me that it was just too bad that it wasn't running on my laptop, since it wasn't designed for laptops, and that it didn't matter if it ran once. So, after much research, I managed to get ahold of one of the developers at Bioware. I told him my problem, and he said that if it ran once it should run again, and he stayed on the phone with me until the problem was fixed. I went on to enjoy a fantastic game.



Maybe that Bioware is gone, and this one's response is to just shut people up if they don't feel like dealing with issues.

[Disassemble]

Nagiloum wrote...

EG NeoMorph wrote...

The back of the box says HDTV 720p/1080i/1080p... Don't see anywhere that it says it supports SDTV resolutions.

No, it doesn't... nor did original Xbox Games say that... nor Playstation one, or even SNES Games. Does your birth certificate state "supports breathing air"?

Bioware also never made any announcement that they were no longer supporting SD televisions and some HD televisions.

[Woodfox1979]

Congrats Bioware, you join Capcom and Rare in elite company for making THE STUPIDEST MISTAKE IN THE HISTORY OF VIDEO GAMES.



Is the team that tested SDTV support the same team that decided DLC armor doesn't need removable helmets?



Seriously this is pathetic, inexcusable and insulting.

[MuLepton]

I think it's amusing that they promised to "look into it for future titles in the ME franchise". How many SDTV users do they think will buy those titles after this? Between this and the whole RtO disaster, Bioware sure has lost credibility in the QA and customer relation department.
I mean, all it would have taken to tag this as a problem during testing would have been to connect one Xbox to one SDTV. You'd think that was standard procedure for a console game.

On a related note, I wonder how they think they will be able to handle any sort of reasonable communication with their customer base once they release SW:TOR if they continue in this manner. It took Blizzard a long time to get that part working right (though now it does, Ghostcrawler does an excellent job at the WoW boards), and Bioware is nowhere near to where they need to be.

Modifié par MuLepton, 05 février 2010 - 08:06 .

[ErisLuxa]

I'm glad I'm not the only one who can't read the print in this game! Ended up buying the Prima guide; which I really didn't want to do as I don't need help playing this game, but...since I can't read my journal, or much else, it does fill in the blanks! I didn't even realize until I read on this forum that an HD TV was recommended! Does Bioware know that not everyone can afford one of those and the price of the cable subscription that goes with it? ('Cause why buy one just for one XBox game?)



I came on this thread hoping that there was some setting I wasn't seeing that could enlarge the print. Guess not! ME1 had tiny print, but I could read it, in this game it's just ridiculous. BTW, getting closer to the screen doesn't help.

[Nagiloum]

MuLepton wrote...

I mean, all it would have taken to tag this as a problem during testing would have been to connect one Xbox to one SDTV. You'd think that was standard procedure for a console game.

Maybe, if you work on an eight hour day base, in front of an 42" 106,7 cm full HD screen worth several hundred $/€ (maybe even bigger at home) you might think that EVERYBODY in the hole wide world has a similar TV at Home....

"a small portion of SDTV owners"
Thank you Mike! REALLY, REALLY; REALLY thank you Michael Gamble! 

Modifié par Nagiloum, 06 février 2010 - 01:19 .

[Gemini1986]

I really don't understand why it would be so difficult to go into the code, change the font size, then it's a done deal. That's pretty much what Rare did with Banjo. They did something similar with mass effect 1on the pc when Garrus face texture was messed up on the Normandy, they said they would basically have to redo everything in the game to fix ONE texture.

[Nagiloum]

I'm quite much the first to admit, that i don't have any clue about game development. So i could believe that there would be a lot of work, for every was adjusted for its size. But did they even try it, or just dismissed it as nonsense from people they already have the money?!

[jeremiahisepic]

I find it unacceptable that they refuse to tackle this issue for me2, and simply "look into" it for me3. There was nothing on the gamebox saying it only supported HDTVs, nor an announcment from Bioware or EA. You simply can't make a game like that. There are people with horrible vision that are gamers, and not everyone finds it reasonable right now to purchase a new, swanky, HDTV just for a videogame. BIOWARE: Can you please explain to us why you are unable to fix this issue through a title update, or are you simply refusing? I am not going to stop asking until I get an answer, I have spent money on this game and I refuse to sell it back at a loss or ask for a refund because that will get us nowhere.

[DeeLite808]

If you are finding the answers from BioWare unacceptable, please put in a support ticket into EA so that they have your and our complaints. I've already put in a ticket to support on this issue.

the only way things will be done is if there is pressure from EA onto BioWare. And if no one complains to EA, there is no pressure.

people talk about "show stopper" bugs where the game freezes up, or doesn't give you your achivement; this is a show stopper design

Modifié par DeeLite808, 06 février 2010 - 06:42 .

[Haadurin]

jeremiahisepic wrote...

I find it unacceptable that they refuse to tackle this issue for me2, and simply "look into" it for me3. There was nothing on the gamebox saying it only supported HDTVs, nor an announcment from Bioware or EA. You simply can't make a game like that. There are people with horrible vision that are gamers, and not everyone finds it reasonable right now to purchase a new, swanky, HDTV just for a videogame. BIOWARE: Can you please explain to us why you are unable to fix this issue through a title update, or are you simply refusing? I am not going to stop asking until I get an answer, I have spent money on this game and I refuse to sell it back at a loss or ask for a refund because that will get us nowhere.

Your argument means nothing. I'm sorry, but seriously, what business do you have complaining about this product? It works fine on SDTVs. Perfectly compatible. Yet you claim it needs to have something saying it's only compatible with HDTV. You must either need a larger/clearer display or better eyewear.

I am extremely farsighted and partially colorblind, yet I played the whole game on a 19" SDTV, from 4 feet away. The text was perfectly normal-sized. If you need a better display, go out and spend $40 on an Xbox 360 DVI cable, so you can play on your monitor. Almost definitely, your monitor is a higher resolution than your SDTV.

And if you make the "no money gamer" argument, and can't justify spending $40 for a clear display, what business do you have buying $60+ videogames in the first place?

[BloPant]

Haadurin wrote...
It works fine on SDTVs.

oh, good to know every single person here and on every other thread about this topic are mistaken.

[sgrzadka]

This is bs. A lot of people can not afford HDTVs...

[Tails88]

To be honest, I didn't expect Bioware to answer again about this.
I didn't expect them to close that thread, too...


But I can understand it. The game has:
Freezes
Corrupt saves
Unobtainable* skills
Sound and  dialogue glitches
Problems with ME1 saves
Scenes not occuring
Clipping
Disc errors
Other minor bugs.

(*I hope this word exists)

I can understand why they don't have time to adjust the text.
What I don't understand, is why they have released the game with so many flaws (text included). We're customers, not beta testers, damn Bioware.

It must be the EA effect. And I'm still unable to play.

Things were much simpler, before PS3/360.

Modifié par Tails88, 06 février 2010 - 02:28 .

[Disassemble]

I wonder how they define "some". To make such a statement they must have some percentage of users in mind. I wonder what that percentage is.

[Madapaca]

Disassemble wrote...

I wonder how they define "some". To make such a statement they must have some percentage of users in mind. I wonder what that percentage is.

Whatever it is, it's obviously not enough in their eyes.

[sarahN7]

I live in a dorm. While playing at my boyfriend's dorm, there is one small HDTV, one fairly average sized not HD, and one large not HD. The HDTV is the only one you can read the words clearly... if you're 2-3 feet away. When I play on my large HDTV back at my dorm, I still have difficulty at 7-10 feet away. I don't want to have to sit close to a tv and ruin my eyes just to read a game and I don't want to force everyone out of a room because its too loud because of the inability to read it.

[Tails88]

Disassemble wrote...

I wonder how they define "some". To make such a statement they must have some percentage of users in mind. I wonder what that percentage is.

The fact is, they've found SDTVs with no "I can't read anything" problems.

And they've found MANY of them! The majority of them!


How about giving me one of those, Bioware? Even with the official RGB cable I can't read anything.

Modifié par Tails88, 06 février 2010 - 04:14 .