146 réponses à ce sujet

[The Truth Will Out]

"It's been said before, we've investigated the issue are unable to fix this issue in a patch.  .

Edit: In as much detail as I can give:  There are certain technical limitations as to how much and what you can fix in a Title Update.  This particular issue when we investigated the fix (and made a prototype) showed to not be supported by the Title Update system (imposed by the folks over at Microsoft) therefor are unable to fix it.

-Jess" http://social.biowar...7/index/1029399

Thanks Jess

Modifié par The Truth Will Out, 09 février 2010 - 02:42 .

[sarahN7]

See now, this is something I wish was said much, much earlier

[Disassemble]

That is an explanation I can can appreciate. It's concrete and let's us know that earnest attempt was made, rather than vague promises of taking something into consideration or looking into it. Too often phrases like those are used to make it sound like something is being done when nothing is.



I am surprised by "ban hammer" being out. Surely a sticky forum thread would be more efficacious, as I am sure that this issue will be brought out up by future users. Rather than locking threads and outright deleting others and upsetting customers. I have already written expressing as much, as well as thanking Jesse for that explanation. I just thought I would say as much here as well.



Again, Jesse, thank you for letting us know that real action was taken and that a prototype was made.

[podmark]

It's nice to get more information on this. I wonder if we could petition Microsoft to change their rules or at least make a one time exception.

[Jesse Houston]

It's hardware restricted actually, has to do with the way that the Title Update system works. I am pretty sure I'm not supposed to say anything further beyond that. I'm going to leave this topic open and lock the rest though. As we've discussed this in great detail now. Folk's lets keep this clean, I'm not going to tolerate any personal or professional attacks in here.

[BloPant]

this really helps, and good idea keeping one thread open.



i wonder if there is anything microsoft can do to help....

[Vasilii Zaytsev]

BloPant wrote...

this really helps, and good idea keeping one thread open.

i wonder if there is anything microsoft can do to help....

Microsoft? Help? What parallel universe are you in?

[Nowhere_Man]

Thanks BioWare for the update. Good to know you took a shot at it. Shows, to me anyway, why you guys are still tops in the genre.

[BloPant]

also, why did you guys delete the "A more positive approach to the text issue" thread? why not just lock it like the others.

[RohanDaKitty]

It's kind of cool to see that this issue, whilst not fully resolved, per se, has been adressed. There is an answer, just not a very pleasant one...

As for me, myself. I am truly gobsmacked that people would play this game in SD! Are there people here who have not seen a kroagn, or Garrus, in HD?

I hope not to encur the wrath of SDTV owners.  But if I may offer an idea/solution, consider buying the Official Xbox 360 VGA Cable and use your Xbox 360 on the computer monitor you are using to access this website. (If you are indeed accessing this site from your home and not your library, etc. etc.)

If your PC setup is decent and you can use your PC comfortably, I think it'd be worth a shot. If you happen to have a Widescreen computer moitor. Then I think you should seriously consider it.

This is the set-up I use and it has worked really, really well. If it's a little technical for you, there are plenty of forums and tutorials to help get you started. I wont go into uber long technical details now, but if this IS something you choose and cannot google yourself some easy answers, I'd be happy for folks to PM me.

I know spending more money doesn't sound like a good idea right now and you're probably angry... But $40 USD is a cheaper than an HDTV and a lot cheaper than a decent HDTV. And if you're going to purchase a new lead to fix this text issue, why not purchase a lead that will give you a HD image too? The Mass Effect universe is a gorgeous one and you're missing more than text when you play this game in SD. 

[sunnyengland]

thank you for the reply. it is appreciated, honestly.

i can understand if your saying the size cant be increased due to to limitations, but..



Does this stop text background/outer glow changes to improve contrast and clarity being made?

[Kriztophr]

If a title update is not an option, then perhaps a disc replacement program for affected users?



This is a problem that needs to be resolved in one way or another, and I'd much prefer being able to play the game instead of returning it or selling it.

[Spell Singer]

As I said on a thread that is locked. I play on a 10 year old STDV (in the EU so I have a SCART connection) and with ME I had blurry nearly unreadable text so I got the XBox360 Advanced AV cable and the issue is no longer present. I have clear readable text in ME and ME2...it is a bit small so I find myself squinting a bit but that is my eyes not the TV.



I also very much recall that the cable improved my visual quality. I can only recommend that if you are having text issues that you look into this cable. I use it and a STDV and have no problems with the text and I see clearly things like the armour details (grain of the armour etc).



The XBox UK site has the cable, Amazon.co.uk has the cable and I suspect your local game story has the cable.

[Tails88]

Spell Singer wrote...

As I said on a thread that is locked. I play on a 10 year old STDV (in the EU so I have a SCART connection) and with ME I had blurry nearly unreadable text so I got the XBox360 Advanced AV cable and the issue is no longer present. I have clear readable text in ME and ME2...it is a bit small so I find myself squinting a bit but that is my eyes not the TV.

I also very much recall that the cable improved my visual quality. I can only recommend that if you are having text issues that you look into this cable. I use it and a STDV and have no problems with the text and I see clearly things like the armour details (grain of the armour etc).

The XBox UK site has the cable, Amazon.co.uk has the cable and I suspect your local game story has the cable.

This is right, with the Advanced AV Cable the image is much clearer. In fact, I've played ME2 (for something like an hour, maybe less) thanks to this RGB cable. The text is still too small, so I have to put my head  very very near to the screen to be able to read something (and doing so, my eyes hurt after a couple of minutes)... but if I can see the letters, when I stand near the TV, is thanks to this RGB cable. I would see nothing more than an orange mess otherwise.


@ Jesse Houston: Thank you for the reply, finally some clear talking. I'm still angry for what you've done, but it's nice to finally have a reason.
I have an idea: how about a Game Of The Year edition, with all the DLCs included

AND

the text patch to make it finally readable? You can't address it with a title update, but you should be able to do this kind of things. The guys who bought it on day-one (like every SDTV user on this forum) are screwed, but you'll be able to save lives of million, billion of other people!


And I hope that you'll never put this tiny text in any future games (Mass Effect or every other series). Please, never do this again, I won't survive to another bad surprise like this.

Modifié par Tails88, 09 février 2010 - 04:58 .

[Jesse Houston]

Tails88 : I will absolutely look into the GOTY Edition. However, as a new version of the game would mean re-certification with Microsoft (something you can't actually do on Xbox once a game is released), we'll be asking for something that's never been done before. That doesn't mean it's not possible, it just means that I can't make any promises.

There have been some offline questions as to the technical difficulties involved. Basically, the technical reason is that Xbox doesn't guarantee that you have a hard drive, therefor there is a very very limited patch size supported, which is less then 4 megs as mandated by Microsoft Certification (the group that decides if we can ship a game on Xbox360 or not). Now imagine we've got a 12-18 gig game (depending on locale) and patching all that content with only 4 megs of data is VERY difficult, especially if you think that the text alone (not the font's mind you) of our game are well over that 4 meg limit. The menus alone are well over 100 megs.

Edit:  Of the two prototypes we made, the first didn't work and cut off the text, the second didn't fit into the patch limit.

I hope that paints a good picture of how hard this actually is to change.

-Jess

Modifié par Jesse Houston, 09 février 2010 - 05:34 .

[Nagiloum]

Thank you Jesse!

I'm sorry, that a lot of people were cursing and insulting... i am one of them. Although i still think it was necessary, if there would have been a little bit more information from your side, this wouldn't happen in the first place.

When a game with such a price has such issues and all you get is "Nope, end of discussion!" You naturally feel cheated... and i still do, because of the lack of info addressing the language dlc.

Now you have made it clear and i think we can all live with that. You don't have to explain detail, for we don't need to understand everything, but for all our money, we want at least to be able to comprehend whats going on.

[Jesse Houston]

For the language DLC - I don't have details as I'm not directly involved in it, but I do know that Ryan Ward and Mike Gamble and their team are looking at different options. I have no idea what the outcome is or will be though.

[johnjohnson]

Does this stop text background/outer glow changes to improve contrast and clarity being made?

That'd be exactly my question as well. The contrast of the text is so that it's extremely tiresome to read. A patch increasing the contrast of the text against the image should fit inside those 4mb of patch file limit, I guess.

[sarahN7]

I had no idea the text files were so big, but I suppose that makes sense. Can we expect larger text in ME3??

[Billbo80]

Bioware PM, Look,  I'll go ahead and hold onto the game until I get another HDTV for my own use. However, let me suggest in the future that text attribute controls be created (another reuseable code library) for every Bioware Game as a best practices approach. Give users the ability to adjust sizes and colors just like they can for the other controls.  This way certain markets (visually imparied,color blinded, hardware limited) aren't automatically excluded from the next release.

[WarlockSoL]

Hey, why not offer it as a free Cerberus Network DLC update instead of a patch? Wouldn't that get around Microsoft's stringent limits?

[Kriztophr]

If the problem has been patched but is not approved for a title update, then there should be a disc exchange program implemented.

EA has offered new discs before for at least one of their recent sports games that required a bugfix, so it's not entirely unreasonable or unheard of.

Modifié par Kriztophr, 09 février 2010 - 09:20 .

[WarlockSoL]

Kriztophr wrote...

If the problem has been patched but is not approved for a title update, then there should be a disc exchange program implemented.

EA has offered new discs before for at least one of their recent sports games that required a bugfix, so it's not entirely unreasonable or unheard of.

Well that's expensive, and it's not really an actual bug - let alone a game-breaking issue.   I find it really doubtful that they would do that. 

[Kriztophr]

WarlockSoL wrote...

Kriztophr wrote...

If the problem has been patched but is not approved for a title update, then there should be a disc exchange program implemented.

EA has offered new discs before for at least one of their recent sports games that required a bugfix, so it's not entirely unreasonable or unheard of.

Well that's expensive, and it's not really an actual bug - let alone a game-breaking issue.   I find it really doubtful that they would do that. 

It IS a game-breaking issue. The text is unreadable, and if you can't read the text, you cannot play the game.

Neither you or I should comment on the costs involved, because this is not about cost. If Bioware and Electronic Arts stand behind their product, then it's in THEIR best interests to correct such a serious oversight.

When this is all finished one way or another, it WILL reflect on the reputation of both Bioware and Electronic Arts.

[WarlockSoL]

Kriztophr wrote...

WarlockSoL wrote...

Kriztophr wrote...

If the problem has been patched but is not approved for a title update, then there should be a disc exchange program implemented.

EA has offered new discs before for at least one of their recent sports games that required a bugfix, so it's not entirely unreasonable or unheard of.

Well that's expensive, and it's not really an actual bug - let alone a game-breaking issue.   I find it really doubtful that they would do that. 

It IS a game-breaking issue. The text is unreadable, and if you can't read the text, you cannot play the game.

Neither you or I should comment on the costs involved, because this is not about cost. If Bioware and Electronic Arts stand behind their product, then it's in THEIR best interests to correct such a serious oversight.

When this is all finished one way or another, it WILL reflect on the reputation of both Bioware and Electronic Arts.

Not about cost?  Everything is about cost.  Money is not an unlimited resource.  Sending replacement disks to millions of customers is *expensive*.  It's not going to happen.

And no, it's not going to reflect on Bioware's or EA's reputation.  Dead Rising had the same problem, yet you don't see anyone complaining that Capcom is unreputable.