297 réponses à ce sujet

[josh519]

daskoon53 wrote...

mine stil dont work, what am i doing wrong?

Yeah this is my problem as well.... Ive got the code redeemed and says its ready and just needs to be downloaded. I get that "Can't retrieve information from xbox live" code 800700e8.... Im assuming with it being dl material that there wouldnt be a time limit as to what time of the day it must be dl'd.... My gamer address on xbox matches my EA address and i can get on and see the code unlocked for my game... I just cant dl it! I too also tried logging off, changing the date and clear the memory cache but didnt  fix the problem.  I will appreciate any help!

[metgear2]

I have the same problem.

Gamer Tag: metgear3

Modifié par metgear2, 26 février 2010 - 10:30 .

[Godstar]

I'm having problems getting the DA:O Blood Dragon armor with the error code, is this an on going problem, or is there a fix for this yet?

[CrimsonBerry]

I just got a new copy of DA:O and I can't download the Blood Dragon Armor :<

"Can't retrieve information from Xbox LIVE.

Please try again later.



Status code:800700e8"

Yargh, is this going to be fixed or what?

[daskoon53]

yargh indeed. this is quite annoying. been working on this problem since midnight. this has been ongoing for like nine and a half hours. no help. all over goog;e and gamefaqs and ea's "support" page. weak!

[Killerific]

Yeah, me too. Just bought the game and when I try to download the DLC, Dragon Armor, Shale get the same error - Status code:800700e8

Is it EA's crap servers again instead of ponying up for the quality servers on XBOX Live? Cheap and nasty.

[daskoon53]

online with ea chat guy now.will post if it helps

[daskoon53]

EARepRadley: Hi, my name is EARepRadley. How may I help you?

: hi

: um i keep getting this error trying to dl my addionall content

: the stone prinsoner and the blood armor

: it says Status Code: 800700e8

EARepRadley: Hello, can you please provide me the exact error message?

EARepRadley: For which console?

: xbox 360

EARepRadley: Ok.

: i tryed clearing the cache and changing the date and things that ive found on your forums.

: nothing has worked so far

EARepRadley: Ok, can you please provide me your "Gamertag" & your "e-mail address linked with this gamertag" & the "Codes that you have received for these promos"?

: daskoon@gmail.com is for ea's login daskoon is my live account codes are 3xxu qhwg zgc3 z8tx for stone prisoner and bw9t 3g7e ngnh 89jm for the armor

: oh and live email is daskoon@hotmail.com

EARepRadley: What is your Gamertag?

: daskoon

EARepRadley: Ok, thanks for the information, please give me few minutes for this.

: ok thanks

EARepRadley: My pleasure,

EARepRadley: Thanks for your patience & cooperation. I really appreciate it!

: yup, so what u got 4 me?

EARepRadley: I checked & found that the gamertag is linked with "daskoon@gmail.com" & I have made some necessary changes to the account, so I suggest you to please re-try again.

: ok 1 sec

: same error

EARepRadley: Restart XBox.

: ok 1 sec

EARepRadley: Sure thing.

: nope same thing still

EARepRadley: Ok.

EARepRadley: What are you using to login to the XBox?

: like.. my login name? or connection type? or what?

EARepRadley: The name?

: daskoon

EARepRadley: Ok.

EARepRadley: Ok, I suggest you to please try the following steps:



1.Start your console with the game disc out so it launches into the Xbox Dashboard.

2.Select the System blade.

3.Select Console Settings and press the A button.

4.Select Memory and press the A button.

5.Select Games and press the A button.

6.Select the EA title and press the A button.

7.Delete all save game files for that EA title.

8.After following these steps launch your game again and attempt to go online.

EARepRadley: But, I'll advise you to transfer your game save files to a memory card and once you have copied the files on the memory card, delete the game save files from the console hard disk. Remove the memory card and try playing the game again to see if the issue was due to corrupt game save files.

: but that will kill my save file for my game... i don't have a mem card

: isn't there anything we could try?

EARepRadley: Try for a memory card, that will help you getting the back-up for the game saved files.

: u'r sure that's all we can try? isn't this a known issue? it's all over the forums?

EARepRadley: Not yet heard from customers, those who contacted, get the issue resolved by trying these steps.

EARepRadley: However, in case the issue still persists or you find any trouble, then feel free to contact us again.

EARepRadley: Anything else, I may assist you with right now?

: no, thanks tho.

[daskoon53]

has anyone tried this and has it worked?

[CrimsonBerry]

Blargh that seems awfully complicated for just a armor.. in my case that is already bought all the dlc and they worked ;x

[kornd0g72]

daskoon53 wrote...

has anyone tried this and has it worked?

I did not try this but I just chated with a guy over at EA and he told me that Bioware is haveing trouble with the server that redeems the code to wait a day or two before contacting them again.  That probly does not help one bit but thats the answer I got.

[daskoon53]

so here's the new story i got.....



Victor: Hi, my name is Victor. How may I help you?

: hi victor

: i'm playing dragon age on xbox

: i hear there is a problem with dlc?

: this is from a forum post....

Victor Wachter wrote...



Hello all,



We are aware of issues that customers are currently having downloading and registering Origins and DLC. The team is currently investigating this issue and we hope to have it resolved as soon as possible.



Thank you for your patience. We'll keep you updated with status!

: hey, is that u victor?

Victor: Might be.

Victor: The issue is with DLC registering?

: well i keep getting this 800700e error or something like that. i put the code in in the game and it says purchased, but like i said i get that error

: let me double check the error number

: 800700e8 sorry

Victor: Exact when did you get this error?

: when i told it to download my stone prisoner and blood armor after is put in my promo code in the game downloadable content menu

: been doing this all night since midnight

Victor: I apologize for the inconvenience caused to you. This is a temporary issue and our engineers are already aware of this. They are working to resolve this as soon as possible. I would advise you to please wait for some time and then try again to login and play the game online. If the issue persists, you can contact us again. We will be happy to assist you.

: sweet. um... i doubt it but is there an ETA?

Victor: 24 to 48 hours.

: weak. okay but it's a known issue, that at least sounds promising. last guy i talked to told me to delete my save file...hehehehe

Victor: If you have opened an incident for same issue via our email support system, kindly close the ticket from your end. Is there anything further I may assist you with today?

: uh... no... just get it going because i've talked to LOTS of people about this having the same issue. thanks!



so *holds breath* just waiting on ya'll bioware!

[CrimsonBerry]

Okay I just downloaded the armor, I was trying to download it for a wile kept getting the error code. But after a wile the EA servers shut down, when they started up again I could download the armor without any problems. Is it working for you guys?

/happy panda

[Sophospeare]

Servers aren't up for me yet

[daskoon53]

finally worked YAY!

[CyGogetenks]

The codes worked for me finally about three or four days ago, forgot about the fact that i posted here but my DLC codes worked for me. Just wanted to post an update.

[Devil Keyz]

^^ what did u do to make the dragon blood armour show up? i downloaded shale fine but there's no option for a dragon blood armour. just the damn video

[Gianvi83]

hello, i got the game for playstation 3, i redeemed dragon blood armor and is ok. But i have trouble with "the stone prisoner". I redeemed the code, but after this, the content disappeared from list of downloadable content! I can't download and when i go on playstation store to download, it ask me to pay Other ppls get same problem, please help, thank you and sorry for my crap english, i'm italian

[Gianvi83]

sorry i posted in wrong section

[GeekFury]

I can't get the code to work, everytime I put it in it says invalid, I got the game new for christmas so it's not a second hand copy. I've sent an email to EA Customer Support to see if I can get a new code or someting, but thats why I can't get it to download.

[darkcheck]

did any of you guys got an answer , an EA told me to wait for email that i should get in a couple of day. I'm just trying to be optimist. Can anyone tell me what should i expect?, are they really trying to fix it or they are just trying to get rid of me.

[Eggleman]

I have the problem too, bought a new copy, codes didnt work so left it a month, retried again last night and it says same error, tried on here and it says that my dlc has already been downloaded which is impossible because its a new game i bought.

[bigmonkey168]

I think I solved our problem... you have to ensure that you use your account that is inline with the region of your DA:O. I tried it and it worked. For example you got the R3 DA:O, then you must use your username that you registered for that region.