297 réponses à ce sujet

[Nilrem78]

Well someone has contacted Xbox CS and was told that they are working with EA to fix the issue. This was as of Sunday.

[Shake_Well]

Does anybody know what the status code means?

800700e8

i cant find an explanation for it and maybe if we knew what it ment we would be one step closer to figuing out the problem?

I hope so



BIOWARE HELP US!

[Mr BoGiggles]

LilBullet5o7 wrote...

Eratikate wrote...

Still having the same issue as everyone else.
I talked to an EA tech over the phone and he sent me an email...

*Note* None of this worked for me... Let me know if it works for anyone else
------------------------------------

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Keep
in mind that if we don’t receive a response from you within six days,
we will mark your query as “solved,” so be sure to update your incident
by clicking the "My Questions" link on the support page if you have any
additional questions.

Thank you for allowing us to be of service to you.

MLINK:
http://support.ea.co...ated=1266078427
To access your question from our support site, click here.



Subject

Dragon Age: Origins DLC Issue
Discussion Thread
Response (Jonathan C.)02/13/2010 09:07 AMHello ,

It
was my pleasure to speak with you earlier and help resolve your issue
with Dragon Age Origins. Your reference number for this support ticket
is 100213-039806. The ports used by the Dragon Age Origins servers are:
TCP
• 53
• 88
• 3074

UDP
• 53
• 80
• 3074

For specific instructions on how to open your ports, you can visit http://www.portforward.com/ or contact your router manufacturer.

Another option is to put your xbox in DMZ mode, which opens up all ports on the router
http://news.softpedi...360-71775.shtml


If you find you need further assistance on this, or any other issue,
please don’t hesitate to let us know! You can update the issue we spoke
about today by visiting http://support.ea.com/ and clicking the MY QUESTIONS link.

Thank you,
Jonathan C.
Electronic Arts Customer Support
(650) 628-1001

what is that supposed mean?

This might help

[armorforlife]

I sure hope they fix it i've been having the same problem for weeks. This same problem has kept me from downloading the special items i unlocked by playing dragon age journey's. Got my fingers crossed

[lewgiffard]

Shake_Well wrote...

lewgiffard wrote...

Possibly related:
Just received a Tweet from the Battlefield Bad Company 2 guys that said:

Battlefield Bad Company 2 will be unavailable during 10am to 1pm GMT (2am and 5am PST) on Tuesday 16th February for EA server maintenance.

So hopefully they'll resolve the issue then. Maybe.

What do you mean? how does this have to do with the problem? Us dragon age players cannot download shale, or the blood armor, and all we get is "Can't retrieve information from Xbox LIVE. Please try again later.

Status Code: 800700e8"

Many people have had this problem and Bioware and Microsoft are confusing me with misc. solutions that dont WORK.

(Btw ive been trying to fix mine for 4 hours now)

From what I can gather, the problem lies with th EA Servers. If they are performing maintenance on them, it may solve the issue, it may not.
And it's "WE" Dragon Age players, I'm with you guys!!

[Shelesh]

I'm pretty sure someone said earlier that they already had their xbox in the DMZ put still didn't work

[armorforlife]

yeah i've heard that as well

[Weszombie]

:/

[Eratikate]

Modifié par Eratikate, 15 février 2010 - 06:32 .

[lewgiffard]

I don't see how opening ports on your router will make the slightest difference. If you're connected to Live, you're connected. Opening ports to allow one Publishers DLC through XBL? Please.

[Mr BoGiggles]

just trying to help.....

[Pltdekker]

Mr BoGiggles wrote...

just trying to help.....

Yeah alright, altough we all got thesame mail, and it has been posted a couple times over in this thread  But ty anyways

[armorforlife]

it was a good effort. They should have simply linked the downloadable content directly to xbox live market place instead of through EA's crappy servers. Then we could all download it without any problem.

[Shake_Well]

lewgiffard wrote...

Shake_Well wrote...

lewgiffard wrote...

Possibly related:
Just received a Tweet from the Battlefield Bad Company 2 guys that said:

Battlefield Bad Company 2 will be unavailable during 10am to 1pm GMT (2am and 5am PST) on Tuesday 16th February for EA server maintenance.

So hopefully they'll resolve the issue then. Maybe.

What do you mean? how does this have to do with the problem? Us dragon age players cannot download shale, or the blood armor, and all we get is "Can't retrieve information from Xbox LIVE. Please try again later.

Status Code: 800700e8"

Many people have had this problem and Bioware and Microsoft are confusing me with misc. solutions that dont WORK.

(Btw ive been trying to fix mine for 4 hours now)

From what I can gather, the problem lies with th EA Servers. If they are performing maintenance on them, it may solve the issue, it may not.
And it's "WE" Dragon Age players, I'm with you guys!!

We must band together and overcome. Safety first, Then Team work!
I hope the servers are fixed soon (if thats the problem) my parent will be home soon then the s*** will hit the fan if they see me on xbox.

We spent our hard earned money and we get nothing inturn.
We are dragon age players and we deserve better than this.

[armorforlife]

hell yeah i'm with ya!

[Pltdekker]

Shake_Well wrote...


We must band together and overcome. Safety first, Then Team work!
I hope the servers are fixed soon (if thats the problem) my parent will be home soon then the s*** will hit the fan if they see me on xbox.

We spent our hard earned money and we get nothing inturn.
We are dragon age players and we deserve better than this.

Eh?

[Shake_Well]

Pltdekker wrote...

Shake_Well wrote...


We must band together and overcome. Safety first, Then Team work!
I hope the servers are fixed soon (if thats the problem) my parent will be home soon then the s*** will hit the fan if they see me on xbox.

We spent our hard earned money and we get nothing inturn.
We are dragon age players and we deserve better than this.

Eh?

Yeah im not so sure about my revolutionist ideas either, but i jsut want the problem fixed. Obviously hundreds of people are having the same problem.

[SOINOIKMLKHJP]

Same problem here

[jeffrey123450]

i had this problem with downloadin 'The Stone Prisoner' after inputtin the redeem code. i kept gettin the error code:800700e8. However, when i checked my past downloads through the xbox dashboard, it was listed there for some unknown reason. anyway, i downloaded it from there perfectly.



Hope this helps some people



p.s; when checkin past downloads, i DONT mean through xbox marketplace. You need to press the BIG 'X' button in the middle of your pad, so the blades pop-up. Then find the section that says 'past downloads'. hopefully it'll be there

[franco8706]

So I just tried again to download my stuff and now when I go to download something from the in-game download section, I don't get the error code anymore. When I highlight something and press 'A' to download, it just makes a clicking sound and no error code pops up.

[Shake_Well]

franco8706 wrote...

So I just tried again to download my stuff and now when I go to download something from the in-game download section, I don't get the error code anymore. When I highlight something and press 'A' to download, it just makes a clicking sound and no error code pops up.

Maybe that means BioWare/ EA have done somehting to change it. It could be progress. 

[K1llua]

I got the same click sound no download, but at least it seems they are doing something. i also notice the other downloadable content is no available right now from the game downloadable content menu

[franco8706]

Shake_Well wrote...

franco8706 wrote...

So I just tried again to download my stuff and now when I go to download something from the in-game download section, I don't get the error code anymore. When I highlight something and press 'A' to download, it just makes a clicking sound and no error code pops up.

Maybe that means BioWare/ EA have done somehting to change it. It could be progress. 

That's what I was thinking.

I really wish they would acknowledge that there is a problem and let us know if they are working on it. I mean, isn't this whole section of the forums specifically for open communication between Bioware/EA and us, the consumers?

[Brazales]

Good seeing some changes about the problem. But i'm very concerned that they seem to have forgotten it's as important fixing the issue as it's having your clients feel they are listened. Just a simple and short post telling people just that they're looking into it, even when it doesn't solve anything, can relieve a lot of tension and and anger. Oh well...

[Eratikate]

Yay it works finally.

Just tried it again and it finally downloaded... they must have fixed the problem

Anyone else still having trouble?