10 réponses à ce sujet

[ezek01]

Hello all.  I am just wondering if many people are having simular problems as me when it comes to their character profiles not updating? My character is here and he is listed as level 2 (last updated 11/04/09) but really in game my character is level 13 and I played a bit this morning?

Any info is appreciated.

Modifié par ezek01, 25 novembre 2009 - 05:06 .

[Jesse van Herk]

There is a list of reasons that your characters may not be updating in the FAQ:  http://social.bioware.com/help.php

The game is very picky about when it decides to upload data, and there's not a lot that the website can do about that.   Try swapping some equipment and saving manually (not using quicksave).  Other workarounds are listed elsewhere in the forums and in the FAQ.

We are still looking into reports of character data not showing up on this site, and there may still be bugs in that.  Rest assured that the web team is working as hard as we can to make the site Just Work, and posts describing exactly what you've already tried will help us far more than a "me too". 

[Jesse van Herk]

Tofu Sofa wrote...

I have the 360 version. My launch day character has never shown up. I don't get any errors or anything at start up. All of my achievements are there but no character.

Tofu Sofa, you currently have exactly one character uploaded to the EA servers, and he is showing up on your account (and is your profile photo now).    If you have other characters, they've never been uploaded from your computer. 

[Jeff Rousell]

We have fixed an issue with updating characters where old character data was being shown. This fixes the issue the OP and many others are having. 

edit: You won't see your character data fixed until the website tries to update it again.

Modifié par Jeff Rousell, 17 novembre 2009 - 08:08 .

[Jeff Rousell]

The way your character data updates is when you go to your player profile we check if there are any changes to your characters. If there are changes then it will put you in a queue to update your character data. It will only check for changes a maximum of once every half an hour. Once in the queue your data should get updated within an hour, maybe two if the site is really busy.



With the fix we made today it won't have detected anything on your character has changed unless you played that character today. To change your data you should play the character or try changing some equipment, save the game and then look at your online profile. Then wait about an hour and see if it updates.

[Jeff Rousell]

We are also currently looking into why character images are not showing up.

[Jesse van Herk]

We have deployed yet another patch to resolve some more syncing issues - the queue had been massively backed up, but is now chugging through as expected and should be caught up within about 6 hours.

[Jeff Rousell]

We have just deployed a fix for characters not updating. There was an issue where some non-english data was messing up the update process.

[Jeff Rousell]

As for screenshot and character deletion, we are close to resolving that issue and it will most likely be re-enabled on Monday.

[Jeff Rousell]

We have just re-enabled the manage character and screenshot functionality. We fixed it so if you delete something it should stay deleted from your online profile.



Files will come back if you play a character you previously delete or if you re-upload a screenshot.

[Jesse van Herk]

After 23 pages and many many character syncing bugfixes, we are locking this topic. Please refer to other more-specific topics or create a new one if you are still having problems not already addressed.