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Character profiles not updating?


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#526
sticks435

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Well, looks like my data finally uploaded. Not sure if it was something I did, or it just started working. I unchecked "upload profile" from the online menu, played, saved exited, turned it back on, and then played and saved again. I also manually uploaded some screenshots, so not sure if that kick started it too.

#527
HemisH

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HemisH wrote...

Jeff Rousell wrote...

We have just re-enabled the manage character and screenshot functionality. We fixed it so if you delete something it should stay deleted from your online profile.

Files will come back if you play a character you previously delete or if you re-upload a screenshot.


Thank you for the feedback! I'll try this right away!


So far my deleted character I never played with seems to not be coming back!

#528
Ralsar

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My new character was uploaded! I think we are back in business!

#529
Grubej

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still never updated... :((( my characters are here uploaded from characters creator, but they are still lvl1 with 0XP, without equipment etc... :(((

#530
Neil Decurio

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Although my character isn't updating (I'll guess that's gonna change over time), I was able to delete the character I wanted to get away from the profile, and it hasn't re-appeared after playing the game a little while. A problem I have now is that under Screenshots, it displays 27 pictures that is from the playthrough I want to have pictures uploaded from. But in-game it says I now have 95 out of 100 files online (previously it has said -1 out of -1 max and 100 out of 100, so at least it's gone down a little..). Basically I still have 68 screenshots uploaded though, that I am not able to Manage and Delete, from my first playthrough.

#531
Vained

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My god, you actually have to delete the screenshots one by one.

#532
Blackfury.ch

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my screenshot count is broken too

#533
Vained

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Blackfury.ch wrote...

my screenshot count is broken too


You mean ingame? Remember that the count is for the screenshots saved online on this site,  not the ones ingame.

#534
Vained

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I just solved it!





Take a screenshot by pressing printscreen.

Go to player profile ingame, switch to the screenshots tab, select the recently taken screenshot, and hit the 'upload selected' button. This will cause a progress bar to appear on the upper right corner of the window. I tried this like 5 times, the first 4 times, the progress bar froze, and the whole upload process timed out. The last time, it worked, and my whole profile got updated.

#535
II Relics II

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Two of my characters have not been uploaded and it has been a couple of days.

#536
SusanStoHelit

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Vained wrote...

You mean ingame? Remember that the count is for the screenshots saved online on this site,  not the ones ingame.


Hah - I've got 21 screenshots on this site, but according to the uploader there are 100 files and online storage is full, so no more will upload. I suspect this is why my profiles are not uploading. There is a conflict between what the game says has been uploaded/is stored online - and what actually appears here.

#537
Corvus Black

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Bah. still nothing. and no response from customer support either. 24 hour response time eh? its been 4 f***ing days!

#538
Vained

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Vained wrote...

I just solved it!


Take a screenshot by pressing printscreen.
Go to player profile ingame, switch to the screenshots tab, select the recently taken screenshot, and hit the 'upload selected' button. This will cause a progress bar to appear on the upper right corner of the window. I tried this like 5 times, the first 4 times, the progress bar froze, and the whole upload process timed out. The last time, it worked, and my whole profile got updated.


Do. This. Now.

#539
Neil Decurio

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As I wrote in the Player profiles updating slowly topic (forgot that I had seen it on the top of this page--Cheers to you, sticks435!)

Neil Decurio wrote...

Hmm.. what someone wrote earlier actually seemed to work for me (or it is just purely by chance). I disabled under in-game Options to Upload character profile, played a little while, did a Save from the menu and then (5min or so later) re-enabled the Update character profile (and did another Save). My profile nearly instantly seemed to re-sync with up to date stats and gear. Give it a go and see if it work, it can't hurt I guess.


This seemed to work for my profile, so for me, it had nothing to do with screenshots (wich I am having issues with (95/100 with only 27 showing online), but according to another post here it should be a new build up now that should fix this (soon?)). I guess it might be more than one way to kick-start it, unless it's purely by chance that this happened for those of us stating it might be something that works :-) --Hopefully it works to both disable and enable Upload character profile or manually uploading a (player captured) screenshot. Then again, in the post I link to here they do mention a new build having been deployed, so it could purely be because of this that those of us with updates are getting them. Hoping that soon everyone see their profiles up to date at any rate.

Only thing I can see that is wrong with my Player Profile at the moment are these 'hidden' screenshots (but I guess that will fix itself soon) and that my character Story doesn't show any of the Achievements I got between the 16th and just recently now, but as long as they are displayed in the Player Profile, I couldn't really care less, the Story is in fact showing, wich is what matters to me.

Modifié par Neil Decurio, 24 novembre 2009 - 11:28 .


#540
Vained

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My solution had nothing to do with the screenshots you have already stored, or taken. It would seem that when you manually upload a screenshot you have taken yourself, you force a full update of your profile, and your characters in the process.



But hey, I might be wrong and it might have just been a major coincidence.

#541
SusanStoHelit

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Cannot manually upload a screenshot - I get a message saying that online storage is full (despite having only 21 screenies there). It WON'T upload, nor even attempt to do so.

#542
Forsakerr

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Vained wrote...

My solution had nothing to do with the screenshots you have already stored, or taken. It would seem that when you manually upload a screenshot you have taken yourself, you force a full update of your profile, and your characters in the process.

But hey, I might be wrong and it might have just been a major coincidence.


does not work i tryed it earlyer today i press upload and nothing happend at all no progress bar nothing 


edit: i just tryed now and still nothing (it s a screeshot i manually taken)

Modifié par Forsakerr, 25 novembre 2009 - 12:15 .


#543
Neil Decurio

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The problems I have been having with uploading screenshots manually at times, is the reason why I would hope that going into Options and disabling Upload character profile, then returning to the game and playing a bit (perhaps just doing a Save (as in not a quick-save)), then going back into Options and enabling Upload character profile, followed by playing again and performing (another) Save (since BioWare posts have stated that Saving with Save triggers a profile update), would fix the issue for some more people (than just me and sticks435). Perhaps allow for up to an hour before writing it off as not working.

Modifié par Neil Decurio, 25 novembre 2009 - 12:37 .


#544
Guest_Ethyn0_*

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I was able to delete my old, unplayed characters. None of my new ones have been updated. Not even the one I made earlier just to test. =( And much like others, my screenshots don't upload/update. The tips and tricks to make things supposedly work again are cute and all, but a more realistic/actual fix would be more welcomed.

Modifié par Ethyn0, 25 novembre 2009 - 02:39 .


#545
Aapheus

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OK, this was weird. I finally updated to lvl 12 this weekend, but by then I was already at lvl 13. No update since then. Just now, I logged out of this social network and logged back in, and BOOM, it updated me to lvl 13.

#546
Forsakerr

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Neil Decurio wrote...

The problems I have been having with uploading screenshots manually at times, is the reason why I would hope that going into Options and disabling Upload character profile, then returning to the game and playing a bit (perhaps just doing a Save (as in not a quick-save)), then going back into Options and enabling Upload character profile, followed by playing again and performing (another) Save (since BioWare posts have stated that Saving with Save triggers a profile update), would fix the issue for some more people (than just me and sticks435). Perhaps allow for up to an hour before writing it off as not working.



none of those work , i ve been playing since release day and the only chars showing are the ones i created before the game came out on the caracter creator , so yeah i waited more than 1 hour

#547
SusanStoHelit

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Well, I've now deleted all my character profiles and screenshots from the site - and all my ingame characters as well, except for 2 recent ones that have never uploaded at all. Starting fresh might be the answer, I thought.

Just spent the afternoon planning and starting a bunch of new characters with a much better idea of how to get on. But somehow, mystically, my online files are STILL full and at 100.

Modifié par SusanStoHelit, 25 novembre 2009 - 08:17 .


#548
afroyarou

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So i figured out what stopped my profile from updating. I'm using Russian version of Windows and one of the folders in the path to saves was named in Russian (D:\\(cyrillic name)\\BioWare\\Dragon Age\\). When i renamed this folder in English and played for a bit my character updated just fine. Seems that DA:O is really sensetive about any non-english data, at least Steam build is.

#549
lavosslayer

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my profile has been updating fine since Monday. its a little slow at times (usually a couple hours behind) but it does update.

#550
Corvus Black

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afroyarou wrote...

So i figured out what stopped my profile from updating. I'm using Russian version of Windows and one of the folders in the path to saves was named in Russian (D:\\\\\\\\(cyrillic name)\\\\\\\\BioWare\\\\\\\\Dragon Age\\\\\\\\). When i renamed this folder in English and played for a bit my character updated just fine. Seems that DA:O is really sensetive about any non-english data, at least Steam build is.


i bought the game from steam and my windows is english but it still dont update my data. maybe thats just a coincedence what happened to you.

i actually given up all hope. i have total 144 hours of gameplay, beaten the game twice, but still not a single character update. even the customer support doesnt help, its been 5 days since i sent my damn question. guess they all are too busy counting the cash they generated from sales.

and of course, you can bet your ass that i wont buy a single DLC untill it is fixed

Modifié par Corvus Black, 25 novembre 2009 - 04:14 .