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[nevern02]

 I know that this topic has been addressed repeatedly, but I thought I would add my own story to the mix in hopes that if enough people continually complain about the same thing, perhaps Bioware will fix the issue.

The first time DA:O was played on my Xbox, invalid EA account information was plugged in.  Since there is NO WAY to change your DA:O account information in the game (which is some of the worst planning/design I've ever seen), there is no solution to this problem on the user end.

So, I logged on to EA.com to see if I could manually associate my persona (my Xbox gamer tag) with my proper EA account.  Unfortunately, I can't do that since the gamer tag is linked to some account that doesn't exist, so I get an error message telling me that the gamer tag is unavailable.

So, I try to engage in live support chat with an EA representative through their website.  I sit in a wait queue for 45 minutes, and then when I'm #1 in the queue, I get an error message that says the chat session was closed and no reps are available.  Thanks for that.

So I have finally resorted to emailing EA support requesting that they fix this issue.  Their answer is still pending.

Boy I wish someone would fix this.  Is it really so hard to let users adjust their account info from the DA:O options menu?

Modifié par nevern02, 14 février 2010 - 09:33 .

[sami jo]

I had much the same experience, only my gamertag became associated with a new EA account they created for me.  Unfortunately, when I initially created my account here, I used the email account that had been associated with my son's Spore game, which was different from the one associated with my Xbox account.  There is no way to merge the two accounts, and switching the email accounts on them just made it impossible for me to log in here with my original account.  EA never replied to any of my emails and I was disconnected from the live chat without actually talking to anyone after hour+ waits three times.  I finally just created a new account here with the email that was associated with my gamertag. 

Go EA tech support!