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[baldaeous]

I posted on Dragon Age Support and got the following runaround.  Disappointing.


"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.




Greetings,

Thank you for contacting Electronic Arts Customer Support.

We are sorry for the inconvenience caused to you. The issue you are facing could be an issue with the mechanics of the game. Unfortunately at customer support we can only help with issues with the game itself, we can not make changes or correct game bugs. You can however report this at the official forums, so that the game developers can take a note of it and investigate this further.

Official game forums can be found at the below given link: -

http://social.bioware.com/

If there is anything else we can help you with please let us know.

Sincerely,

Roberto
EA Customer Support - Dragon Age: Origins
help.dragonage.com

Customer
02/08/2010 06:52 AM
I seem to have a bug, whose symptoms include:
- you can't talk to Shale
- when you do talk to shale you get the first activation conversation and the world disappears
- warden's keep disappears from your map
- all items you got from warden's keep have vanished (Ogren is naked)
Please don't tell me I have to start over, or use old save games.
When will a patch be available to fix this nightmare?
I fear this will be a severe blow for DLC as a concept.

[Kepha]

See Section 1 of the DLC In Game Errors FAQ. There are some ways you can use the Developer's Console to recover, but the best bet is to completely exit and restart, and then hope you have a working save that isn't too far back.