25 réponses à ce sujet

[Taiko Roshi]

Hi Devs,

Its very very simple. Could you have the basic common decency to tell Xbox gamers what BUGS WILL BE FIXED before Awakenings is released. If you do not ACKNOWLEDGE the bugs and state how/when you are going to FIX them BEFORE the release of Awakenings, then I would urge all Xbox gamers to NOT BUY THE EXPANSION!

Thanks.

[Nobody Important]

I support this thread.

[Obtusifolius]

And me. The whole thing is ****ing shambolic (my new favourite phrase, and I think it fits BioWare quite well nowadays)

Edit: And as well as not buying any expansion or DLC, I am buying Mass Effect second hand, even if it costs me more money. Of course BioWare and EA couldn't care less, since they are making more money than ever what with the massive success of ME, but... I guess for the sake of my own integrity I cannot give these wankers any more of my money.

Modifié par Obtusifolius, 15 février 2010 - 10:37 .

[MEMANIAsama]

Too many people are being pissy. Just be patient. I realize it blows, but equal blame can be placed on Edge and their poor 3rd party translation of the PC game. BioWare obviously doesn't hate us, or else they wouldn't be patching the PC version.

[grimtoothy]

OP,

I'd just want some kind of customer support from those who are maintaining the Xbox version of DA. Is it bioware? Is it Edge? Is it EA? The party responsible for maintaining this game should step up and say "Yep, we hear you". I'd appreciate an update from SOMEONE. Tell us what's going on. After all, some might purchase the expansion just thinking that it contains fixes to the original game.

Maybe they can't tell us when/if the errors in this game will be /can be fixed. Maybe they don't want to put down a date for a patch/expansion etc. But someone in the loop should give us some feedback. It's been 3 months with the same errors.

At this point it's just bad business. And I don't want a potentially great game to suffer simply because the responsible party has no idea how to provide customer support.

Modifié par grimtoothy, 15 février 2010 - 06:37 .

[Obtusifolius]

MEMANIAsama wrote...

Too many people are being pissy. Just be patient. I realize it blows, but equal blame can be placed on Edge and their poor 3rd party translation of the PC game. BioWare obviously doesn't hate us, or else they wouldn't be patching the PC version.

...? Who said they hate us? They just don't give a toss either way, that is the issue here. Some people like to buy a game, play it for a couple of months and then move onto the next game they buy, never returning to the previous game. For those people, a working copy of Dragon Age will never be seen or played.

You cannot blame Edge at all. If BioWare had patching console versions as a priority they would either have done it by now or made sure Edge had done it by now. Either way, any reasonable person can see that the 'support' currently being offered is utterly, utterly unacceptable.

Props to Wachter, though, I can see that he's feeling a bit sheepish about all this and is trying at least to calm people's indignation.

Edit: Oh, and by the way I do not believe that a console patch ever will be released.

Modifié par Obtusifolius, 15 février 2010 - 08:26 .

[MEMANIAsama]

This is what I'm talking about though. People are like "Boohoo, they don't care about us."

Then why did BioWare even go through the hassle of patching the PC version?

There
are a significant number of hoops BioWare has to jump through in order
to get the console versions patched. Let me elaborate a bit:

The
patch needs to be created and tested by BioWare, and that's pretty much
it for PC versions. When you get to the Consoles you have 2 stages you
have to clear before it's released.

First, Edge has to take the patch and format it for the console versions and then do testing, etc.

Second, Microsoft or Sony has to approve and test the patches to make sure they work and won't mess up hardware, etc.

Thus
why it's taking so long, and also why they are being meticulous about
what needs patched and what doesn't, etc. They are trying to do
everything in a GIANT patch, Save Glitches, Dex Glitches, and
everything else "major" people are discovering. They have then patched
these issues for the PC, and are submitting a large report to Edge with
the necessary changes/fixes that need to be made for the console
versions. After which is all said and done, a final patch will be
submitted to Microsoft or Sony and then we wait for their approval
(could be 2 weeks, could be a month for all we know) and our game is
patched.

There is an OBVIOUS reason why they should care about
patching the original game, because it will effect sales of the
expansion. If people are disasstisfied with a buggy version of the
original game, they won't buy the sequel or expansion. At least if they
have half a brain about making a statement.

Modifié par MEMANIAsama, 15 février 2010 - 09:14 .

[Taiko Roshi]

MEMANIAsama wrote...

This is what I'm talking about though. People are like "Boohoo, they don't care about us."

Then why did BioWare even go through the hassle of patching the PC version?

There
are a significant number of hoops BioWare has to jump through in order
to get the console versions patched. Let me elaborate a bit:

The
patch needs to be created and tested by BioWare, and that's pretty much
it for PC versions. When you get to the Consoles you have 2 stages you
have to clear before it's released.

First, Edge has to take the patch and format it for the console versions and then do testing, etc.

Second, Microsoft or Sony has to approve and test the patches to make sure they work and won't mess up hardware, etc.

Thus
why it's taking so long, and also why they are being meticulous about
what needs patched and what doesn't, etc. They are trying to do
everything in a GIANT patch, Save Glitches, Dex Glitches, and
everything else "major" people are discovering. They have then patched
these issues for the PC, and are submitting a large report to Edge with
the necessary changes/fixes that need to be made for the console
versions. After which is all said and done, a final patch will be
submitted to Microsoft or Sony and then we wait for their approval
(could be 2 weeks, could be a month for all we know) and our game is
patched.

There is an OBVIOUS reason why they should care about
patching the original game, because it will effect sales of the
expansion. If people are disasstisfied with a buggy version of the
original game, they won't buy the sequel or expansion. At least if they
have half a brain about making a statement.

Could you please be a little more informed before you start posting nonsense. I'll use Gearbox as an example of a developer who is making an effort at customer support.

1. Borderlands and DA:O where released closely together. As of now, Gearbox has released two major patches and one small one to fix bugs in the game. Their first patch came two weeks after release and fixed a number of bugs that are similar to the DEX bug in DA:O for example. That was TWO WEEKS after the release. All up they have released THREE UPDATES for the Xbox since release.

2. Gearbox has a BUG FIX thread stickied in their forum. In this thread gamers post bugs and the developers post the process they are going through to fix it: a) known bug have found fix c) update being prepared for fix. They do not give a specific date but at least they ACKNOWLEDGE the bugs and are fixing them.

MS has NOTHING to do with this. There are countless examples of developers releasing patches constantly to fix bugs in their games on the Xbox. At the very least, BW should have stickied a thread where we can see that developers know the bugs and are fixing them. Relic is another good example of a game developer who does that. They also have a stickied thread with update notices.

As to working out who is responsible for this mess. It is true that DA:O was ported by a third party called Edge of Reason. However, if you take a look at the manuel on page 31 it says that there was TWO TEAMS working on the console version of DA:O. BW and Edge. EA/BW have their names plastered on the front of the box so I assume that BW as the developer must take the position of responsibility in providing notifications of updates.

As stated in the first post. I urge all xbox gamers to not purchase the expansion if BW can not at the very least ACKNOWLEDGE the bugs before the release. The only reason I am doing this is because I like the game and want to play the FULL VERSION which BW promised on the box.

[MEMANIAsama]

As stated in the first post. I urge all xbox gamers to not purchase the expansion if BW can not at the very least ACKNOWLEDGE the bugs before the release. The only reason I am doing this is because I like the game and want to play the FULL VERSION which BW promised on the box.

Well, they have acknowledged the bugs exist multiple times. They've also stated that a patch is in the works, but there have been no specific dates announced.

I'd blame this delay on Mass Effect 2, but I'm assuming they had two different teams designing these games. It's amusing how Mass Effect 2, from what I can tell, contained little to no horrible glitches/errors. I'm really placing 90% of the blame on Edge of Reality.

I have a feeling they are responsible for porting this game to the 360, and they're probably also working on porting the Expansion. I'm also under the impression that this team has less resources than Bioware. I'm fairly certain that BioWare or EA can't just shoe-horn their way in and fix things without Edge of Reality, probably due to a contract or some other legal mumbo jumbo.

I'm just saying, be patient, and if the patch isn't out, then don't buy the expansion, simple as that. No reason to start witch hunts on a forum though, that's not going to get you ANY answers.

[Obtusifolius]

MEMANIAsama wrote...

This is what I'm talking about though. People are like "Boohoo, they don't care about us."

I am not like 'Boohoo' anything, I am stating a fact. I am not feeling sorry for myself, and I am not sentimentalising things when I say 'they do not care'. If it doesn't generate enough money for them to care then there is no reason for them to care.

If they were working on creating a patch then they would be the first ones to want to shut us all up by telling us they are working on/going to be working on one. However, they have been keeping very quiet on the issue, and in fact let 360-owners believe a patch would be issued with RTO to address issues other than some stupid ****ing achievements. So I must draw the conclusion that no, they shall not be patching console versions. I'm not ****ing, I'm not whining, I am just making an educated prediction based on BioWare's recent performance.

MEMANIAsama wrote...

I'm just saying, be patient, and if the patch isn't out, then don't buy the expansion, simple as that. No reason to start witch hunts on a forum though, that's not going to get you ANY answers.

And er... that's what people were saying before the release of Ostagar. What will it be next? 'Be patient guys, stop with the ****ing and whining - DAO 2 is just around the corner, they'll probably patch the first one when that gets released. Duh. Just have a bit of patience will you???!!!'

Yeah, great.


And please, do not comapre this to a witch hunt. Roshi is asking for confirmation of patching, not calling for someone's head on a plate.

Modifié par Obtusifolius, 15 février 2010 - 10:45 .

[Taiko Roshi]

MEMANIAsama wrote...

As stated in the first post. I urge all xbox gamers to not purchase the expansion if BW can not at the very least ACKNOWLEDGE the bugs before the release. The only reason I am doing this is because I like the game and want to play the FULL VERSION which BW promised on the box.

Well, they have acknowledged the bugs exist multiple times. They've also stated that a patch is in the works, but there have been no specific dates announced.

I'd blame this delay on Mass Effect 2, but I'm assuming they had two different teams designing these games. It's amusing how Mass Effect 2, from what I can tell, contained little to no horrible glitches/errors. I'm really placing 90% of the blame on Edge of Reality.

I have a feeling they are responsible for porting this game to the 360, and they're probably also working on porting the Expansion. I'm also under the impression that this team has less resources than Bioware. I'm fairly certain that BioWare or EA can't just shoe-horn their way in and fix things without Edge of Reality, probably due to a contract or some other legal mumbo jumbo.

I'm just saying, be patient, and if the patch isn't out, then don't buy the expansion, simple as that. No reason to start witch hunts on a forum though, that's not going to get you ANY answers.

Could you please post a link to where they have specifically acknowledge all of the documented 360 bugs. I can not find it stickied to the 360 tech section, which is where I would assume it would be.

[Meicyn]

Man, these forums are definitely great for some quick drama.

[MEMANIAsama]

Taiko Roshi wrote...

Could you please post a link to where they have specifically acknowledge all of the documented 360 bugs. I can not find it stickied to the 360 tech section, which is where I would assume it would be.

I know I keep quoting Victor, so I'll avoid doing it again, but they have at least acknowledged the Dex Bug and Save Corrupt Bug, which I'd say are two of the three most important bugs that need fixed. The 3rd bug being the endings/epilogue stuff and perhaps any other little bugs that prevent you from doing a quest or talking to an NPC or something.

PS. I get the feeling Victor is the ONLY guy who checks the tech support/bug parts of the forums, so if we should focus on a single topic where the first post contains all the major bugs/glitches (I think we have this) and ask a mod to sticky it via PM or something.

[grimtoothy]

I doubt victor is the only person scanning through these posts. He might be the only one ready, willing or able (or permitted?) to respond. I imagine the programmers are scanning through these posts every now and then. But, considering how most users give poorly detailed bug reports, it's more likely these programmers wait until someone else gives them an offical "stamp out these particular bugs!" message. Otherwise they waste time fixing things that don't need to be fixed.



I expect its a legal or resource problem. One group expects the other group to complete some task. Such as porting, providing a patch, verifying the patch, etc. So maybe due to some legal complication, no one can report on the current completion date for this task. Or possibly the responsible group simply doesn't have the man hours/finances to complete to the task at a profit for the company.



Hence, no one can or wants to tell us anything.



And, while I understand these complications, it's been 3 months. Most bugs are of the..."How did they miss THAT one?" sort. And some, for example the corrupted save file bug, is down right shameful. This can prevent people from completing/ playing the game.



Considering the overall disatisfaction with the games customer support, I'm surprised the "I think we should sue" bomb has yet to drop. Not that you COULD sue over this(?).

[grimtoothy]

Most (all?) people purchase games with the expectation that serious bugs will be fixed. Hence, we give you our money, and you provide a gaming experience with no noticeable bugs. We all know there WILL be bugs, just not those that change the game at the "meta level". 

I'm not demanding that someone fixes these bugs. But, if the responsible party is not going to fix these bugs, then be honest and tell your consumer. Otherwise, it appears you stay silent to try and sell more of your faulty product to other unsuspecting buyers. And that's very close to fraud.

Modifié par grimtoothy, 16 février 2010 - 06:15 .

[MEMANIAsama]

I'm fairly certain you COULD sue/have a legitimate complaint over the Save Corruption bug, as it costs you hours of your time and it can technically prevent you from playing/completing the game, therefore it'd be faulty software that doesn't do what it's intended to.

[RedScorpion08]

Please, Bioware / Edge, the bugs in this game are ridiculous.  I really can't believe these weren't discovered by quality assurance.  

[13Dannyboy13]

RedScorpion08 wrote...

Please, Bioware / Edge, the bugs in this game are ridiculous.  I really can't believe these weren't discovered by quality assurance.  

That's the part that gets me, I mean especially for the dex bug. Not one tester used a dual dagger wielding rogue? Either that or no one bothered to check the stats changing as they leveled. Hard to understand how something like that could slip past, the pc had the same problem so it can't be from porting the game to the 360. I'm still holding on to the hope that these bugs will get fixed soon, I really want to make a dex based rogue, it's pretty much the only type I haven't made yet.

[Serenade]

If the game got bugs, OK, but when the developers dont address this to us then it is called bad support. I highly recommend them to give us, the consumer, more info about upcoming fixes, which, in my book, should be fixed when the game launched 3 months ago.

[Lohe]

I just support this thread!

[Taiko Roshi]

The problem that seems to be the most frustrating for everyone is that there is no information about what is going on that is easy to find. Creating a Sticky thread at the top of the forum with listed bugs and steps being taken to fix would go a long way to easing peoples concerns. It doesn't even have to have a date, just a place where we can track the progress or at least see that BW acknowledge what bugs there are.

I've already pointed out a number of developers do this in their forums. And I can tell you it really does help the developer in the long run because there are less threads posted complaining about the bugs. I'm not entirely sure why BW has not done this yet. It would stop a lot of the angst that has been building up since release.

Modifié par Taiko Roshi, 17 février 2010 - 11:18 .

[Serenade]

I 110% agree with you. Its a win win situation for both.



It seems that the devs is not even visiting this forum. For me it seems that they are more active on the game general discussion forum, which I dont mind, but bad support can easly effect a game future sales, like awakening.

[Drayvenn]

I also would very much like to know IF the bugs will be fixed. The WHEN does not even really concern me at this point.

I am willing to wait but if these issues will never be fixed there is little point in not trying to get my money back.

[Salus716]

I'd love to see a list of bugs that are supposed to be fixed before the expansion as well. I've had a little too much experience with EA and how they tend to treat game support after they feel they can't make money off of a title anymore, but then again they may try for more after Awakenings.



Regardless it should not become the industry norm to only patch the PC version of games and then silently allow their consumers to attempt to figure out the rational behind it. Maybe if we are lucky one day there will be an industry standard that all ports regardless of the system have to be equally supported.