18 réponses à ce sujet

[Vascillia]

 I read that people who got the Deluxe Version should have access to a special Sniper Rifle called the Incisor. 
I got 3 codes in the steam menu and I tried redeeming them all:

Mass Effect 2: Digital Deluxe Cerberus Key- Accepted the code
Mass Effect 2: Digital Deluxe Game Key- Accepted the code
Mass Effect 2: Digital Deluxe Promo Key- Didn't accept. It says "Unable to redeem code. 
Code not recognized, please check that you have entered it correctly."


 I went to the account page where it shows all of my available DLCs-- I have the Terminus Armor, Cerberus Armor, Normandy Crash Site, and Zaeed there, no Sniper Rifle

 I also checked my E-Mail and the Steam confirmation notifications did not include any codes.

For what it's worth, I also own Mass Effect 2 for my Xbox 360 so maybe my Cerberus codes are conflicting somewhere? Or does the Steam version of the Digital Deluxe not include the Sniper Rifle?


I hope I've provided enough information--if I left anything out please let me know. Any help would be very much appreciated

[Nethereus]

I'm having the same problem, actually. Only I own both Mass Effect and Mass Effect 2 on PC purchased through Steam. It won't accept my Promo Key at all, which I assume is the only way for me to obtain the Collector Armor and Rifle.

[Bravenu3]

Did the code for the Collector's armor and rifle work? If yes, the Incisor is probably bundled with that. Also: did you check your 'emails' in the game?

[Jytra]

Hmm...I thought the Incisor rifle was preorder only. Did you just buy the PC version recently, or did you preorder it?

[Moleculor]

"Unable to redeem code. Code not recognized, please check that you have entered it correctly."



I believe the promo code is where it comes from. If you're entering it incorrectly, it won't work.



You can just right click the codes in Steam to copy them to clipboard, and then paste.

[Nethereus]

I did the "Copy to Clipboard" option and I am still getting the same result.

[EyeD]

also having the same problem preordered the dde though steam and i have none of the content other than the basic version.

[Recnamoken]

Jytra wrote...

Hmm...I thought the Incisor rifle was preorder only.

Wrong, it's really part of the CE/DD bonus. You get the Collector Armor, Collector Assault Rifle and the Incisor Sniper Rifle (very good until you get Viper).

I got the Digital Deluxe from EA Store (got the game for free because EA screwed up and gave 100% discount instead of 10% XD ) and had no problems redeeming my codes.

[xfeverx]

I'm having this problem as well.

[chaosmode13]

Same issue from steam. Hope they fix this soon, I'd like what I paid for.

[dlcl]

I'm having the same issue here - BioWare social site won't recognize my Digital Deluxe promo key. Any news on resolving this, BioWare?

[James2024]

same issue i really want my collector armor

[Tetragnatha_Sp]

Hello everyone!



I've downloaded my version of ME2:Digital Deluxe today from steam and I could not register my promo key also.



So I asked for the help in EA:Live chat and they gave me a new promo key at once.



So,use EA:Live-it took me 10 minutes to get a new key.

[vometia]

Jytra wrote...

Hmm...I thought the Incisor rifle was preorder only. Did you just buy the PC version recently, or did you preorder it?

Maybe it's postorder only: I preordered my game but never found the Incisor rifle.  Then again, nor was I provided with a code, if that should be the case, though I'm not certain since neither EA nor Game bothered to reply to my queries. <_<

[Tetragnatha_Sp]

Jytra wrote...

Hmm...I thought the Incisor rifle was preorder only. Did you just buy the PC version recently, or did you preorder it?

I bought  my copy of ME2:Digital Deluxe version (steam) this week and i got "Incisor rifle" .
But ,as i mentioned before, i had problem with my promo key.I asked for a new one and I've downloaded  "Collector armor and Assault riffle".But i still could not download "Incisor rifle ".So i had to ask for a new promo key again.

Now the problem is solved.

vometia wrote...
 
I'm not certain since neither EA nor Game bothered to reply to my queries

Sad to hear it . 

But ...EA live chat worked fine for me. I was waiting for agent to help me about 10 minutes for the fist time. And it took me 15 minutes to wait for agent  later that day to ask for the help again.They were polite and informative.

Modifié par Tetragnatha_Sp, 20 février 2010 - 08:00 .

[Des_Fox]

going here http://social.biowar...redeem_code.php is where you can put in your code to get the rifles and armor

[mcsupersport]

Des_Fox wrote...

going here http://social.biowar...redeem_code.php is where you can put in your code to get the rifles and armor

And the reason you answered a year old question is??????

Necroing threads to give answers to people who probably no longer care or need the answer isn't good forum etiquette and is often considered spam by the mods.

[Kurgern]

my issue is different
I got the .exe file for weapons,armor and so on,i have installed the .exe but in game there is nothing in the armory exept the stock weapons.
anyone an idee ?

[Bogsnot1]

1) Please register the game on the forums. This is not an accusation, but given the spate of users with illegally downloaded copies coming to the forums asking for help, forum registration is the only way we can be sure we are dealing with a legit copy. Illegally downloaded copies include hacked and modified files which could be either corrupt, or full of malware. Once its registered, we will be happy to help. Forums Registration here;
http://social.biowar...es_register.php

2) Please post a full problem report as per this thread: http://social.biowar...6/index/4795299