24 réponses à ce sujet

[Jahora]

Hello.
After realizing that Steam support recruits comes from the morgue, I thought I'd ask here.
My Digital deluxe promo key doesnt work. I bought the game on Steam, and have gotten the Cerberus key to work. I have also registred my game, no problems with either of those codes.
"Unable to redeem code.
Code not recognized, please check that you have entered it correctly."
I have checked numerous times, and I'm 101% sure I typed it in correctly. Either my key is simply invalid, or there's something I've done terribly wrong.
The chimpanzee from Steam support eventually redirected me to EA support (even though their guidelines state that CD key issues is their problem...huh)....but anyways, I thought I'd ask here, if there's any stupid mistake I've made, before I decide whether or not to take the complaint to EA support.
Please help.

Thank you.

[Mirage950]

I also have the same problem. My digital deluxe promo key is invalid. Cerberus network key is fine.

[j4bb3rwock]

Son of a.. I have the same issue. No one cares, I'd wager. EA's screwed the Steam version of Mass Effect.. again.

[Asteria1983]

Same issue here as well, registered cereberus in game, registered game key on bioware site, but promo key gives the same error as everyone else.

[Keelut]

I just got the special edition in the mail from game stop. I am currently having the same issue with the special edition promotion and the cerberus network key. I do not find this amusing at all.

[BackGroundFiber]

Mnh we are starting to see a patern here? I too have the Digital Deluxe Edition and the EXACT same problem as you guys... Game Key and Cerberus Network Key worked fine but the Promo Key just doesn't want to redeem itself... I already contacted both EA Support and Steam Support and haven't got a single reply... I think us, the Digital Deluxe Edition owners should too have this "problem" fixed...

[JC68]

well I just got response from EA Support - they send me new one, but I only got CE Weapon and Armor BUT NO Incisor Rifle from redeeming it

[BackGroundFiber]

Do you have the Collector's Edition or the Digital Deluxe Edition?
And how did you contacted EA Support? E-mail or phone?

[JC68]

I have DDE and through support.ea.com site

[BackGroundFiber]

Thanks for the info, will try it out... Nevertheless, it's better to have the Collector's Armor and AR than having nothing...

[JC68]

yea, but as I bouth DDE because of Incisor Rifle... (as I already have another CE for Xbox )

[XenomorphDK]

Same problem here. Cerberus and game keys worked fine. Promo key for DDE doesn't work.

[BackGroundFiber]

JC68 wrote...

yea, but as I bouth DDE because of Incisor Rifle... (as I already have another CE for Xbox )

Oh in that case I'm sorry you didn't get the Incisor Rifle ;S

XenomorphDK wrote...

Same problem here. Cerberus and game
keys worked fine. Promo key for DDE doesn't work.

Well we'll just have to complain to EA and wait I guess...

[Severian07]

I got the DDE from Direct2Drive and had the same issue. Code not recognized. I haven't mailed EA yet.

[JC68]

I updated my question regarding Incisor Rifle and got another key, so now I finally have what I should have

[BackGroundFiber]

JC68 wrote...

I updated my question regarding Incisor Rifle and got another key, so now I finally have what I should have

Niiice! I'm still waiting for them to answer me...

[j4bb3rwock]

JC68 wrote...

I updated my question regarding Incisor Rifle and got another key, so now I finally have what I should have

Well, since you managed to meet with some success, do you mind sharing what category you filed your question under? It may not matter, but I'd rather not have my question stagnate in limbo because I chose "Technical" instead of, say, "My Account/Billing".

[JC68]

I put it into "Registration > Product Activation" but it was changed by somebody to "How to register"

Modifié par JC68, 17 février 2010 - 03:58 .

[BackGroundFiber]

How long did they took to reply? I placed my question under that category too but still haven't got a reply from EA...

[Keelut]

Says on the form you'll recieve a response within 24 hours. ~sigh~ I don't care much for tech support numbers but they sure as hell beat this.

[TheMyrddon]

Took 72 hours for me, then they want all this info...



My suggestion, take the live chat. wait 30min and get new code. That's what I did just now.

[Keelut]

How do you get live chat i dont see an option for it

[BackGroundFiber]

Keelut try it again today, I couldn't redeem my code for like 6 days after activating the game here and today I tried again and it worked! Good luck redeeming your code mate!

[Fido The Almighty]

i dont even know where to write in my code :/ could anyone tell me?

[Gorath Alpha]

Please do NOT dig up threads last active more than six months ago. If you can find nothing newer, say so when you write your own new message about your problem.