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Crashing Problems in Windows 7 SOLVED!!!


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#1
greyhavens24

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Hi All,

I have been experiencing major problems with crashing in Windows 7 both 32 bit and 64 bit. I tried all the solutions so far posted i.e. Catalyst 9.7 drivers, underclocking the graphics card using ATI tool, setting core affinity, disabling the ATi HD Audio device but with no success. The game just kept crashing and there was no particular patterns to it. Plus when it crashed, it didn't just take out the game (as drivers usually do), it pretty much rendered all software useless as eveything would crash (Firefox, Internet Explorer) which resulted in a reboot everytime it crashed which got pretty tedious I can tell you!

I was pretty much convinced that it can't be down to drivers as Windows 7 32 bit and 64 bit use totally different driver models.

When I studied these forums I found that the problem doesn't appear to be isolated to ATi users either, some nVidia users were also experiencing the problems too, albeit not as much but most of these were using a version of Vista or Windows 7

This got me thinking and after scouring the forum, I noticed that there were very few issues with Windows XP and older ATi cards pre HD3870. I also noticed XBox 360 owners don't appear to have the problems either.

So what is the common link? It appears to be Direct X. Xbox 360, Windows XP and older graphics cards are all using DirectX 9 NOT DX10 (Vista) or DX11 (Win 7).

Anyway turns out that the problem lies in the DirectX implementation! If you run the game in DX10 modein Vista or Win 7 that's when the problems occur. Instead what you need to do is run the game in DX9 mode. This isn't something obvious in the game it needs to be done via a switch in the desktop icon.

To do this follow the following steps:

1.  Right Click on the Dragon Age Origins shortcut on your desktop (or quick launch, menu item etc)
2. Choose Properties from the pop up menu.
3. Click on the shortcut tab in the properties dialogue.
4. Where the box Target: is move to the end of the line after the quote marks and put -dx9
5. The target should then read (if you installed to the default directory, other wise it will be the path to your        installed directory:
    32Bit Windows 7/Vista -  "C:\\Program Files\\Dragon Age\\DAOriginsLauncher.exe" -dx9
    64Bit Windows7/Vista - "C:\\Program Files (x86)\\Dragon Age\\DAOriginsLauncher.exe" -dx9
6. Click OK. Job done.

PLEASE NOTE
Make sure the -dx9 switch is OUTSIDE the quotation marks and that there is a space after the " at the end before you type the -dx9 switch

From a game crashing all over the place to one that is stable in a few clicks and 4 characters!!!!

Hope this all helps guys!! Let me know how you get on.

Just for everybodies information, I'm running:
Windows 7 Home Premium 64Bit (Retail Release)
Dragon Age Origins (Retail Box) patched to 1.02.
AMD Phenom X3 720 (OC'd to 3.7 GHz)
ATi HD4870 1GB
6GB Crucial Ballistix DDR3
Creative X-Fi Xtreme Music

Modifié par greyhavens24, 19 février 2010 - 02:18 .

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#2
Angel of Nessus

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Says its not a valid target.



"C:\\Program Files\\Dragon Age\\bin_ship\\daorigins.exe"-dx9.



This is what I get from using the shortcut properties. Assistance would be appreciated.
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#3
greyhavens24

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Hi There,



No Probs.



I think your shortcut is pointing to the wrong target. Where is the path you installed it to originally. Also the desktop shortcut should be pointing to the DAOriginsLauncher.exe not the actual daorigins.exe.



Try changing these parameters:



Target:



"C:\\Program Files\\Dragon Age\\DAOriginsLauncher.exe" -dx9



Start in:



"C:\\Program Files\\Dragon Age"



BTW, there should be a double backslash (\\) only after the C: bit all the rest should be single backslashes. For some reason the forum doubles up - don't know why!



Hope this helps, been playing for hours now with absolutely no problems, so hopefully this workround will help you too. Good Luck


#4
carlosjuero

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Backslashes are doubled to 'escape' them - its a coding 'soft security' measure to help prevent html code injection (used mainly for behind the scenes but it is transparent here).



It isn't DX10/11 by the way - it is isolated to certain machine configurations, so it could be a different piece of hardware thats drivers are giving issues (possibly sound drivers, one of the most overlooked problem childs in trouble shooting), or a problem specific to certain graphic card models [ATI or nVidia] or driver versions [or combination's of both]. I have run the game on Vista and 7x64 with absolutely no issues or workarounds.



Good on you for figuring it out and wanting to share with the community - I think that the troubleshooting needs to delve a bit deeper and find some other common link between crashing systems.
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#5
tommy5761

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After reading this post i dedided to do some checking to see what versions of directx was installed on my system and i am by the way having no problems since reinstall of game, reason for reinstall was game crashing to desktop at startup.Anyway what`s installed is as follows and i don`t know why some are duplicates but it ain`t broke so i ain`t gonna fix it.
Microsoft Visual C++ 2005 ATL Update kb973923 X64
Microsoft Visual C++ 2005 ATL Update kb973923 X86
Microsoft Visual C++ 2005 Redistributable X86
Microsoft Visual C++ 2005 Redistributable X86
Microsoft Visual C++ 2005 Redistributable X64
Microsoft Visual C++ 2005 Redistributable X64
Microsoft Visual C++ 2008 ATL Update kb973924 X64
Microsoft Visual C++ 2008 ATL Update kb973924 X86
Microsoft Visual C++ 2008 Redistributable X64 9.0.2
Microsoft Visual C++ 2008 Redistributable X64 9.0.3
Microsoft Visual C++ 2008 Redistributable X64 9.0.3
Microsoft Visual C++ 2008 Redistributable X86 9.0.2
I also think that DirectX 10 and 11 Vista and 7 respectively is supposed to be backwards compatible but it`s not always so.I also noticed after browsing my DAO disc there is a folder for DirectX and it contains only
DirectX 9 .
 After i installed DAO i installed a small program called MSI Afterburner to monitor framerate ,card temperature. gpu utilization ,and directx version and it shows d3d9. This is for Nvidia cards.Microsoft downloads are listed below




     http://www.microsoft...&displaylang=en this is x86 or 32 bit 2005 visual redistributable

 http://www.microsoft...&displaylang=en this is X86 or 32 bit 2008 redistributable

http://www.microsoft...&displaylang=en this is for X64 or 64 bit 2005 redistributable

http://www.microsoft...&displaylang=en tis is X64 or 64 bit 2008 redristributable

Iknow this is somewhat lengthy but hope it helps in some way

My system specs
Windows Vista 64 bit SP2
ASUS GTS 250 1GIG
Intel Core 2 Quad Q8200
8 gigs DDR2-PC6400 memory

#6
greyhavens24

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Just an update on my saga LOL!

Thanks carlosjuero for the insights. I had initially dismissed drivers as the issue as I had tried various ATi drivers and tried disabling my X-Fi card and used the onboard Realtek Azalia sound on my Gigabyte Board with absolutely no success.

I applied the "fix" I looked at above and started the game from the beginning again and eveything was ok until I got to Lothering (about 6 hours in) then everything was back to crashing. Checking drivers I have noticed that ATi have released catalyst 10.2 so having a AMD 790FX chipset I also installed the southbridge driver as well as the graphic drivers and I also again disabled my X-Fi and this time downloaded the vanilla sound drivers from Realtek rather than the "enhanced" drivers from Gigabyte.

So far (FINGERS CROSSED) this seems to have resolved all the issues once again, I hope for good.

Any ATi owners that have AMD chipset mainboards may well benefit from updating drivers for their motherboards too. It may also be significant that I used the Realtek "OEM" drivers rather than the enhanced drivers from the mainboard manufacturer. Perhaps anybody having problems may want to look at doing this too.

The realtek drivers are available here and rather like catalyst drivers appear to be for the entire Realtek sound codec chips. Also what was interesting going to their website, Realtek are responsible for the audio functionality on the HD4000 series cards, maybe this is why everything is working nicely after the driver updates.

I am still using the -dx9 switch - can't say that graphically it looks any different TBH.

Incidentally I have also bumped voltages up by +0.1V on my northbridge and southbridge. But I feel that it is the actual drivers that appear to have resolved the problems at this stage. I'm going to try setting them back to default voltages and see if that makes the game unstable at all.

Anyway I'll keep you all posted as to my successes or failures.

#7
sultaire

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Im done messing with the freeze,when I try to find a compatible windows for the game with my windows 7 it tells me it is incompatible no matter which windows sp i use

#8
Angel of Nessus

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greyhavens24 wrote...

Hi There,

No Probs.

I think your shortcut is pointing to the wrong target. Where is the path you installed it to originally. Also the desktop shortcut should be pointing to the DAOriginsLauncher.exe not the actual daorigins.exe.

Try changing these parameters:

Target:

"C:\\\\Program Files\\\\Dragon Age\\\\DAOriginsLauncher.exe" -dx9

Start in:

"C:\\\\Program Files\\\\Dragon Age"

BTW, there should be a double backslash (\\\\) only after the C: bit all the rest should be single backslashes. For some reason the forum doubles up - don't know why!

Hope this helps, been playing for hours now with absolutely no problems, so hopefully this workround will help you too. Good Luck

Remains invalid.  The only thing that makes it so is adding -dx9 after the quote.

#9
DeIssan

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:( Adding the dx9 switch did nothing for me :/ Same crashing as before.
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#10
Dread1180

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UPDATE: It looks like it is DirectX 11 that is causing my issues.  I tried the -dx10 tag along with the -dx9 tag and the game runs perfect.  When I use -dx11 it goes back to crap.  There are some compatability issues with my hardware, Windows 7, Direct X 11, and Dragon Age.

It appears that adding this -dx9 tag resolves my general stuttering problem in Windows 7 x64!!! This is great! I have been hopeing/waiting for a patch that solves this problem since launch! The game runs smooth as butter now.....

I dont know what is up with this game, my hardware, Windows 7, and Direct X 11, but my computer is solid and this game was running like crap. Stuttering and load lags all the time. It became unbearable so I shelved the game until I could find a solution. It appears I just did!

I will update this if my experience changes.

Intel Core 2 Duo E8400
Gigabyte Intel P35 Motherboard
4GB DDR2 800 RAM
EVGA Nvidia Geforce GTX260
Creative XFI
Raid 0 2x SATA2 HD

Modifié par Dread1180, 18 février 2010 - 07:10 .


#11
Balder84

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Interesting, I might just get DA:O out of its dark hideaway and see if this fix helps me too. But why dose it work for some and not others? DeIssan do you use realtek Audio Drivers? Maybe doing what greyhavens24 did will help...?

#12
Balder84

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[/quote]Remains invalid.  The only thing that makes it so is adding -dx9 after the quote.[/quote]

Angel of Nessus I noticed in your first post you had no space before -dx9 I think there is a space, like in greyhavens24 post.

#13
Micahr

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im on WIndows 7 - i cant find DAOorigins laucher PERIOD (with Steam btw)
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#14
tommy5761

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If you installed in default directory click start open "C" click program files if running 32 bit or program files X86 if your running 64 bit click dragon age and it should be there

#15
tommy5761

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To all i`m using Realtek HD Audio with desktop speaker configuration Driver version 6.0.1.5983

#16
nosoup_fouru

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Dread1180 wrote...

UPDATE: It looks like it is DirectX 11 that is causing my issues.  I tried the -dx10 tag along with the -dx9 tag and the game runs perfect.  When I use -dx11 it goes back to crap.  There are some compatability issues with my hardware, Windows 7, Direct X 11, and Dragon Age.

It appears that adding this -dx9 tag resolves my general stuttering problem in Windows 7 x64!!! This is great! I have been hopeing/waiting for a patch that solves this problem since launch! The game runs smooth as butter now.....

I dont know what is up with this game, my hardware, Windows 7, and Direct X 11, but my computer is solid and this game was running like crap. Stuttering and load lags all the time. It became unbearable so I shelved the game until I could find a solution. It appears I just did!

I will update this if my experience changes.

Intel Core 2 Duo E8400
Gigabyte Intel P35 Motherboard
4GB DDR2 800 RAM
EVGA Nvidia Geforce GTX260
Creative XFI
Raid 0 2x SATA2 HD


You don't have any DirectX 11 enabled.enhanced hardware in your PC, so that is not likely the exact issue. Forcing DirectX 9 in this case likely drops back the shader model and not much more, but if it works, it works.

#17
nosoup_fouru

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Micahr wrote...

im on WIndows 7 - i cant find DAOorigins laucher PERIOD (with Steam btw)


Look in D:\\Program Files (x86)\\Steam\\steamapps\\common\\dragon age origins\\bin_ship

#18
DeIssan

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Balder84 wrote...

Interesting, I might just get DA:O out of its dark hideaway and see if this fix helps me too. But why dose it work for some and not others? DeIssan do you use realtek Audio Drivers? Maybe doing what greyhavens24 did will help...?


Using X-Fi Extreme Gamer, so creative drivers.
AMD 4200+ 2GHz
NForce 4 SLI chipset
2.5GB ram
7800GTX graphic card

Tried disabling sound in game but made no difference.

#19
tommy5761

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DeIssan have you tried disabling sound card through device manager 

#20
DeIssan

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Not yet, will do.

#21
DeIssan

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k, disabled sound card, rebooted and then ran game.. instant crash as always.

#22
tommy5761

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ok well it was worth a shot. Anyway will keep trying 

#23
DeIssan

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This is so frustrating as the game ran perfect for so long, and suddenly with no change it just

crashes... very odd.

#24
Zethell

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A little warning to all of you.
If you force the game to run at lower performance, or through usermade fixes, there is a risk of the memory burning on your graphics card.

What you basicly have to do, is find a clock setting, or graphics setting, that just barely is enough to not get an overheat and crash, but obviously, that would be too hot, and eventually burn.

Edit:
And with all the fixes in the world, some areas of the game will still be unplayable and crash.
(like the stone prisoner DLC)

Modifié par Zethell, 18 février 2010 - 06:20 .


#25
nosoup_fouru

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Zethell wrote...

A little warning to all of you.
If you force the game to run at lower performance, or through usermade fixes, there is a risk of the memory burning on your graphics card.

What you basicly have to do, is find a clock setting, or graphics setting, that just barely is enough to not get an overheat and crash, but obviously, that would be too hot, and eventually burn.

Edit:
And with all the fixes in the world, some areas of the game will still be unplayable and crash.
(like the stone prisoner DLC)


There are zero facts in your post.
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