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Crashing Problems in Windows 7 SOLVED!!!


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#51
Tyrax Lightning

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CrustyCat wrote...

Tyrax Lightning wrote...

JWT2k6 wrote...

Tyrax Lightning wrote...

JWT2k6 wrote...

I thought it was common knowledge to completely uninstall your previous drivers before installing new drivers >_>;

I didn't know that. I've updated Drivers plenty of times before without uninstalling old ones 1st. I thought new Drivers were supposed to delete old Drivers 1st for you before installing themselves. Is this wrong?


Yes, it is. New driver installations do not overwrite files from previous installations. After uninstalling current drivers for a new installation, I recommend using Driver Sweeper from www.guru3d.com/category/driversweeper/ . This will ensure that any driver residue will be erased before you install new drivers.

Many thanks for this info! :) Does this Driver Sweeper Program cost anything, either up front, or subscription-wise? It doesn't say.

No, it's free.:)

Many thanks! :) I might go ahead & test drive it on this bucket of bolts of mine. If it gets my puder killed, It didn't have a fat lotta lifespan left anyway. ;) Better to bugger this puder, then my new puder build.

Edit: It looks like the Driver Sweeper is a keeper! :) I Downloaded it, Virus Scanned it, (clean) test drove it by using it to blow up my Drivers, re-downloaded my Drivers, & all is well again. During this time, the Program never asked me for cash, asked me for Registration before doing it's job, & did not make my Anti-Virus pull out the M-8 Avenger Assault Rifles & start firing! :D

Many thanks again for the Driver Sweeper Intel! :lol:

Modifié par Tyrax Lightning, 23 février 2010 - 11:52 .


#52
JWT2k6

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No problem.



It even shows you what files are going to be deleted before the program deletes them (using the Analyse button). This is so you can verify what the program actually does.



It doesn't claim to do a better job than the uninstaller, I wouldn't use this program over the built-in uninstaller. These are supposed to be used with each other. This program does what the original uninstaller should do (uninstall EVERYTHING).

#53
tommy5761

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Ive been using Driver Sweeper for a couple of months now and in my opinion it is hands down the best. I believe the reason you have to use it in safe mode is with any program uninstalls there are always some parts that don`t uninstall especially in the registry this takes care of that and the best part besides being free is is works for NVIDIA and ATI

#54
Tyrax Lightning

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Yup, I remember it was already mentioned that the right technique was to use the natural uninstaller, then Driver Sweeper after that to look for troublemaker stray Files that could cause future trouble.



If only the Driver Sweeper could handle Driver files for stuff other than Graphics, Sound, & Mice. There's other Driver File types that can snotrag around, including External Peripheral stuff.

#55
JWT2k6

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Drivers for peripherals such as mice, keyboards, and monitors are generally not necessary though. The Windows default drivers are usually good enough.

#56
CrustyCat

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ccleaner is also a good program for getting rid of junk. It's located here..http://www.ccleaner.com/

#57
The_Rev09

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Hey all,



Great thread filled with good info and better attitudes!



I recently upgraded my motherboard and graphics card to run DA:O. I did a complete reinstall of Win 7 Ultimate 64-bit, downloaded Steam and purchased DA:O. Found that after about 10 minutes in-game, the PC would simply shut down.



I've upgraded the BIOS, the chipset drivers, and have the latest and greatest ATI and Creative drivers.



So far the only thing that's made the game even remotely stable is using ATI's CCC app to turn the GPU clock and memory down to their lowest settings, which will give me a few hours of solid gameplay. However, shutdowns continue at the busiest cut-scenes, and at other random times for no apparent reason.



I took a look at the CPU and GPU temps, and they appear to be fine, topping out at around 45c for the CPU and 50c for the GPU.



Also noticed that PC would reboot occasionally if I ran 3dMark vantage or 3dMark06, or other GPU-heavy games. I assumed it was the GPU, so I scheduled an RMA from NewEgg. I swapped out the card for my old x1950XT and guess what? Almost immediate shutdown when I launched DA:O. I cancelled the RMA and reinstalled the card. As the X1950Xt is a DX9-only card, it did seem odd...



I tried something else; I opened every program I could on my PC; all MS Office 2007 apps, 35 Ie/Firefox/Chrome windows, Dreamweaver, PS Pro, etc. Then I launched DA:O and it immediately shut down.



I've been monitoring the 3,5, and 12v rails and they appear to be fine, but it's hard to tell with DO:A in the front, and there's nothing to see when the PC shuts down.



I'm still thinking that it's a power supply issue, though; a Thermaltake 650 watt ps should be enough, but if I push the GPU mem and clock speeds up anywhere above their lowest settings, I can get it to shut down; the higher the settings, the faster the crash.



Thoughts?



System Specs:



Win 7 Ultimate 64-bit

ASUS P5N-D mobo

8 gigs Crucial RAM

Sapphire HD 5770

Core2 Duo E 6420

Sound Blaster X-Fi XtremeGamer

Thermaltake toughpower W0104RU 650W ATX12V

#58
Tyrax Lightning

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CrustyCat wrote...

ccleaner is also a good program for getting rid of junk. It's located here..http://www.ccleaner.com/

Tried ccleaner out! Similar procedure to the Driver Sweeper. It's a keeper! Many thanks! :)

#59
Tyrax Lightning

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The_Rev09 wrote...

Hey all,

Great thread filled with good info and better attitudes!

I recently upgraded my motherboard and graphics card to run DA:O. I did a complete reinstall of Win 7 Ultimate 64-bit, downloaded Steam and purchased DA:O. Found that after about 10 minutes in-game, the PC would simply shut down.

I've upgraded the BIOS, the chipset drivers, and have the latest and greatest ATI and Creative drivers.

So far the only thing that's made the game even remotely stable is using ATI's CCC app to turn the GPU clock and memory down to their lowest settings, which will give me a few hours of solid gameplay. However, shutdowns continue at the busiest cut-scenes, and at other random times for no apparent reason.

I took a look at the CPU and GPU temps, and they appear to be fine, topping out at around 45c for the CPU and 50c for the GPU.

Also noticed that PC would reboot occasionally if I ran 3dMark vantage or 3dMark06, or other GPU-heavy games. I assumed it was the GPU, so I scheduled an RMA from NewEgg. I swapped out the card for my old x1950XT and guess what? Almost immediate shutdown when I launched DA:O. I cancelled the RMA and reinstalled the card. As the X1950Xt is a DX9-only card, it did seem odd...

I tried something else; I opened every program I could on my PC; all MS Office 2007 apps, 35 Ie/Firefox/Chrome windows, Dreamweaver, PS Pro, etc. Then I launched DA:O and it immediately shut down.

I've been monitoring the 3,5, and 12v rails and they appear to be fine, but it's hard to tell with DO:A in the front, and there's nothing to see when the PC shuts down.

I'm still thinking that it's a power supply issue, though; a Thermaltake 650 watt ps should be enough, but if I push the GPU mem and clock speeds up anywhere above their lowest settings, I can get it to shut down; the higher the settings, the faster the crash.

Thoughts?

System Specs:

Win 7 Ultimate 64-bit
ASUS P5N-D mobo
8 gigs Crucial RAM
Sapphire HD 5770
Core2 Duo E 6420
Sound Blaster X-Fi XtremeGamer
Thermaltake toughpower W0104RU 650W ATX12V

Check the PSU 12V Rails's Amps amount. How many Amps do those 12V Rails provide? If it's less than 18 Amps, it's too weak to keep your Graphics Card powered, thus Power Loss may be making your Graphics Card choke on it's load. Also, different Graphics Cards have different 12V Rails Amps needs.

Edit: I've looked up your Graphics Card on NewEgg, got 4 matches. One of them asks for minimum 75W on it's 6-pin Power Plug, but no Amps requirements, so I hope they're not steep.

Give this PSU research & consideration, it's got 25 Amps on it's 12V Rails: OCZ Fatal1ty OCZ550FTY 550W ATX12V / EPS12V SLI Ready CrossFire Ready Modular Active PFC Power Supply

Modifié par Tyrax Lightning, 16 mars 2010 - 04:09 .


#60
greyhavens24

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The_Rev09 wrote...

Hey all,

Great thread filled with good info and better attitudes!

I recently upgraded my motherboard and graphics card to run DA:O. I did a complete reinstall of Win 7 Ultimate 64-bit, downloaded Steam and purchased DA:O. Found that after about 10 minutes in-game, the PC would simply shut down.

I've upgraded the BIOS, the chipset drivers, and have the latest and greatest ATI and Creative drivers.

So far the only thing that's made the game even remotely stable is using ATI's CCC app to turn the GPU clock and memory down to their lowest settings, which will give me a few hours of solid gameplay. However, shutdowns continue at the busiest cut-scenes, and at other random times for no apparent reason.

I took a look at the CPU and GPU temps, and they appear to be fine, topping out at around 45c for the CPU and 50c for the GPU.

Also noticed that PC would reboot occasionally if I ran 3dMark vantage or 3dMark06, or other GPU-heavy games. I assumed it was the GPU, so I scheduled an RMA from NewEgg. I swapped out the card for my old x1950XT and guess what? Almost immediate shutdown when I launched DA:O. I cancelled the RMA and reinstalled the card. As the X1950Xt is a DX9-only card, it did seem odd...

I tried something else; I opened every program I could on my PC; all MS Office 2007 apps, 35 Ie/Firefox/Chrome windows, Dreamweaver, PS Pro, etc. Then I launched DA:O and it immediately shut down.

I've been monitoring the 3,5, and 12v rails and they appear to be fine, but it's hard to tell with DO:A in the front, and there's nothing to see when the PC shuts down.

I'm still thinking that it's a power supply issue, though; a Thermaltake 650 watt ps should be enough, but if I push the GPU mem and clock speeds up anywhere above their lowest settings, I can get it to shut down; the higher the settings, the faster the crash.

Thoughts?

System Specs:

Win 7 Ultimate 64-bit
ASUS P5N-D mobo
8 gigs Crucial RAM
Sapphire HD 5770
Core2 Duo E 6420
Sound Blaster X-Fi XtremeGamer
Thermaltake toughpower W0104RU 650W ATX12V


Hey Guys,

Take a look at Rev 09's hardware. The common links between mine and theirs are:

Catalyst Drivers (They haven't mentioned which version)
Creative X-Fi Extreme Gamer
Windows 7 64 bit.

I am not so sure the Power Supply is the culprit here because the symptoms and possible cures (underclocking) seem to help. Underclocking wouldn't actually drop voltage/current required for a grapics card to run. Also the 5770 is actually requires LESS than it's predecessors due to a drop in die size to 40nm which means less voltage/current requirement.

Underclocking seemed to help me for a while but what got me thinking that this wasn't the actual problem was as you have said temperatures seemed fine (if it is undervolted or has insufficient amps, it would actually overheat). If it was truly an overheating problem the card would also fall over after roughly the same amount of time (e.g. after 30 mins) and this would be pretty consistent, which wasn't happening on my machine as the crashing was very sporadic. Also when I have had overheating problems in days of yore, when a graphics card or cpu for that matter got a bit too hot, the whole machine would lock up, not just the game or app I was using at the time, as was happening with Dragon Age.

Firstly I would suggest the full uninstall of your existing ATi Catalyst Drivers (as discussed in previous posts) and then reinstall the latest Catalyst 10.2 drivers. I think what might be quite telling is that you also have a Creative X-Fi card as well. I did actually notice that there is a new version of Alchemy available which I have downloaded via the Creative Update application (and forgot I had!) which may explain why my machine is now behaving itself. Bear in mind what I was saying about X-Fi cards and Vista/Windows 7 in my earlier posts. It's also telling that Dragon Age doesn't actually support EAX or Miles positional audio (as a lot of games do) and therefore must be using Direct3D sound so maybe, just maybe it's soundcards implementation of Direct3D that is the issue here.

I am actually hedging towards the problems stemming from Audio drivers and DX10/DX11. You might also want to try disabling your X-Fi and using your onboard sound (but use the OEM chipset drivers rather than Asus' version) to see if that helps at all.

Creative's drivers and speed of updates to rectify problems has always been a source of complaints for many years, in part because we very rarely find out that they are causing problems. Take a look at this thread, we are all very quick to blame Dragon Age or Graphics cards and we may be barking up the wrong tree.

I think the fact that we have identical Graphics Card (in terms of drivers), Windows 7 64bit and sound cards
would seem to suggest that the problem may lie in one of those areas. As some nVidia owners are reporting similar issues, I guess it's starting to narrow the field to two culprits.

Modifié par greyhavens24, 24 février 2010 - 07:02 .


#61
AthenaSama

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I put the game in windowed mode and it seemed to work fine(Tried the DX9 thing in full screen mode and it kept crashin, then tried it in windowed mode and it run fine). Used to get crashes in aprox. 20 minute intervals that restarted the computer. It probably also was due to it being run in DX9. Just thought I should share

Modifié par AthenaSama, 26 février 2010 - 09:10 .


#62
MJSunday

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I am going to give this a try.

#63
Zoidy

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Well i just got the game today and already its crashing frequently on the first day. It's always crashing when loading a new area, like walking into a tavern or other such building or a new map/zone. It does not crash anywhere else but during the loading of the map, it starts loading and gets towards the end I guess and freezes. forcing me to to Ctrl + Alt + Del or Alt Tab out to find its stop responding. it's either Nvidia display drivers, Windows 7 or DirectX either a combination if not all three. I got the latest Drivers for Nvidia and DirextX and tried the directx 10 in the shortcut, the comparability option, run as admin and disable aero while in game etc. If its nothing to do with windows 7 or drivers then its the game. Worked fine for me hours straight and then it crashes every 10 to 20 minutes apon loading. It's a great game but its becoming unplayable. Maybe I should give up playing it until a new patch is released,however knowing me I'll keep trying to figure out this problem until its solved. For what i have been reading on the net its a pretty wide spread problem that a lot and I mean a lot of people are having.
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#64
Mustang68jd

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Zoidy wrote...

Well i just got the game today and already its crashing frequently on the first day. It's always crashing when loading a new area, like walking into a tavern or other such building or a new map/zone. It does not crash anywhere else but during the loading of the map, it starts loading and gets towards the end I guess and freezes. forcing me to to Ctrl + Alt + Del or Alt Tab out to find its stop responding. it's either Nvidia display drivers, Windows 7 or DirectX either a combination if not all three. I got the latest Drivers for Nvidia and DirextX and tried the directx 10 in the shortcut, the comparability option, run as admin and disable aero while in game etc. If its nothing to do with windows 7 or drivers then its the game. Worked fine for me hours straight and then it crashes every 10 to 20 minutes apon loading. It's a great game but its becoming unplayable. Maybe I should give up playing it until a new patch is released,however knowing me I'll keep trying to figure out this problem until its solved. For what i have been reading on the net its a pretty wide spread problem that a lot and I mean a lot of people are having.


This sounds like my situation exactly.  I'm on Windows Vista 64 on a laptop with 280M cards in SLI (although I've tried the game without SLI and it still crashes to desktop).  This is the only game to give me these kinds of problems.  The game is really unplayable.  I'll go through phases where I'm lucky if I get through one encounter at a time, and then other times I'll get through a level without a crash.  Never know. 

I should add that I purchased and downloaded my game from Impulse (Stardock), so I'm wondering if people are having more trouble with these kinds of downloads then installs from the discs?  I haven't tried doing a full reinstall yet.

Modifié par Mustang68jd, 02 mars 2010 - 09:26 .


#65
Zoidy

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Well I see Nvidia has just released new drives as of today so I'm downloading them and will see if they help.

One error that I did get that I found a bit odd was something about C++ redistributed something.

*Updates the disply drivers that where just released today and its not crashed in about 7 hours of playing, so far so good but I best not jinx it

Modifié par Zoidy, 03 mars 2010 - 05:05 .


#66
XeroFox

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 Hello all,I've been having similar problems.  I tried different compatability modes and running it as an administrator.  I want to try installing new drives like you all have been saying but I'm kinda new to heavy technical stuff so if you wouldn't mind, could someone tell me how to uninstall my old drivers and then install the new ones?
I'd give you my specs but I don;t know how to find those either XD
I'm a newb lol.Thanks :wizard:

#67
XeroFox

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 also, here is a screenshot of the error message i got when i ctrl + alt + del  off the black screen:mellow:

http://www.flickr.co...N06/4407477008/

#68
XeroFox

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and once again (sorry for posting so many times in a row) I know this is probably stupid but my game is Mass Effect 1. Since both DAO and ME are from Bioware, I thought I might be able to ask you guys. Sorry if it's off topic.

#69
Tyrax Lightning

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XeroFox wrote...

 Hello all,I've been having similar problems.  I tried different compatability modes and running it as an administrator.  I want to try installing new drives like you all have been saying but I'm kinda new to heavy technical stuff so if you wouldn't mind, could someone tell me how to uninstall my old drivers and then install the new ones?
I'd give you my specs but I don;t know how to find those either XD
I'm a newb lol.Thanks :wizard:

Methinks we wanna deal with the Specs 1st. To find your Specs, go to... Oops, we need your Operating System (OS) 1st. Different OSs have their Spec Info in different places.

#70
The_Rev09

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I like the idea; remove the sound card and drivers, use the on-board and see what that does. I can make it crash pretty regularly by bumping up the GPU speeds, so it'll be a quick test.



I'll also look to updating the Catalyst drivers to the ones recently released and let you know (one step at a time of course, so we can try to nail this thing down!) It shut down on me 4 times yesterday in the span of about 3 hours, once while the game was just booting up.

#71
The_Rev09

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XeroFox, here's a nice link I found to uninstalling Ggraphic drivers for when you need it....



http://www.playtool..../uninstall.html


#72
-regulat0r-

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Hey all,



I have windows 7 64 and a core i7 oc to 3.8. DA was crashing since day 1 anywhere from a few minutes of play to 30 minutes. My first reaction was that the video card was overheating (sapphire 5870). But I was monitoring the temps and they hovered in the 50-55F range so I ruled that out.



After some googling I came across the 'affinity' fix. It is the one where you launch DA, alt-tab and open task manager, right-click daorigins.exe *32, click "set processor affinity" and then disable some of your processors. So, I would disable 0,1,2,3 as per the instructions. This would obviously be different if you have a core 2 duo or something else.



I have been doing this for the past few months and DA has not crashed at all. I can play for hours, hell one time did most of the day non-stop lol. But if I forget to do it, then DA will crash 100% of the time within 30 minutes. But by now this won't happen as doing the affinity fix has become second nature to me lol.



Wanna know the really strange part? I can play Crysis 64 bit @ 1920x1200 with AA/AF & enthusiast settings and it doesn't crash.



But I'll be sure to give the "-dx9" a shot with DA. If it works, it'll save me a few seconds every time I launch DA :)
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#73
The_Rev09

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Interesting... affinity marking. I do use a dual core, and the web is full of instances with other games having issues. Considering a few mention that it has to do with how the motherboard handles the CPU's, and that the only change was my mobo (the issue is the same with my old card), it;s worth a shot. Hell, should only take a few minutes to be sure of a result. I'll try this tonight and get back to everyone with results...

Modifié par The_Rev09, 05 mars 2010 - 08:26 .


#74
XeroFox

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Tyrax Lightning wrote...

XeroFox wrote...

 Hello all,I've been having similar problems.  I tried different compatability modes and running it as an administrator.  I want to try installing new drives like you all have been saying but I'm kinda new to heavy technical stuff so if you wouldn't mind, could someone tell me how to uninstall my old drivers and then install the new ones?
I'd give you my specs but I don;t know how to find those either XD
I'm a newb lol.Thanks :wizard:

Methinks we wanna deal with the Specs 1st. To find your Specs, go to... Oops, we need your Operating System (OS) 1st. Different OSs have their Spec Info in different places.


Right haha,  I have windows 7, I'm pretty sure it's 64 bit:ph34r:

#75
XeroFox

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And thanks guys :D