Carol: Hi, my name is Carol. How may I help you? : I'm trying to purchase 'bioware points' and my credit card keeps getting the unverified problem : I tried 3 others, one from my dad, one from my brother, one from my friend. They are all unverifiable : I also made sure that my EA account is listed in the same country as my billing account stuff. I spent the last hour updating all my information to make sure Carol: Which browser you are using? : Google Chrome Carol: I suggest you to use different browser while purchasing bioware points. : So, firefox? A lot of people have been getting this issue to be honest. Some have reported switching between browsers and it still being an issue : I actually just tried with firefox, I am still having the issue Carol: Try using Firefox. Carol: Clear browser cachehttp://support.ea.co...p?p_faqid=10990
Disable pop up blocker
http://support.ea.co...hp?p_faqid=9773
: Okay, I followed those instructions, but I still am having the same issue... Carol: Note: This is a general list that can be a cause of such issues; hence, some of these may appear irrelevant to your case, but still I am not excluding anything.1. All credit card information is listed exactly as it appears on the credit card.
2. The credit card expiration date has not passed. (The card is still valid.)
3. The address listed matches what the credit card company has on file. (This is where you receive bills.)
4. The credit card or bank card has a MasterCard, Visa, Discover, JCB or American Express logo on the card. (Regular debit cards may not work.)
If you have confirmed that all the information is accurately listed on the account then you will need to contact your credit card company regarding the issue. They could have a block for use on certain web sites.
If the credit card company has confirmed that there is no issue and you continue to get errors, you may wish to wait 24 hrs before trying again and if it still doesn't work after that time you may wish to use a different credit card.
: I don't think this is a problem with my credit card. I purchased a lot of things via steam with it, and I still am. If the Bioware points is direclty linked to my account, then my credit card information that i am putting in does not match up with the information you guys have concerning my billing information. Where can i doublecheck that my billing information is correct : As far as i know EA Store is blocking the purchase because the information I am giving does not match up. I purchase plenty of things with my card. It's only this particular thing where I have a problem. Carol: I am forwarding the issue to my senior support who will get in touch with you through email and also look into it at the earliest, will that be okay with you? : Yeah, that's fine. I understand, thanks for your help Carol: Is there anything else, I may assist you with? : No, that's everything, thanks again Carol: Thanks for talking to us. Bye and take care.
You have disconnected.
Modifié par Fenster5, 19 février 2010 - 02:05 .
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