24 réponses à ce sujet

[Murwing]

My problem is this... my EA account that is linked to my gamertag is different to the one I'm using to log into bioware/ea sites now.

So.. therefore I can get my DA:J items or basically use this website properlly. There is also no way to unlink gamertags to ea account or link to multiple accounts. So basically I'm buggered. YAY.

[Snoteye]

BioWare can do nothing about this. EA might be able to help.

[ManOfSteele]

i have same problem... now i can not recive my pre order armor content for mass effect 2. any way to fix this?

[Guiomar]

i have the same problem, and if i put all my preorders on my "ea account" i wont have them on my bioware account and i wouldnt also have the Blood Dragon Armor. The most amazing thing is that i never asked to link my account to an ea account

[ManOfSteele]

Ok I got this resolved today and I have all my DLC, terminus armor and all. I just contacted EA technical support about my account and gamertag. They were able to look up my old ea account and switch my gamertag to be linked to my new Ea account that I used the promo codes on. Hope this helps anyone who was as frustrated and pissed off last night as I was.

[Guiomar]

You contacted them by the chat or email support?

[tunnel rat 21]

I HATE EA's account system u cant do anything i want to combined both my accounts so i can get my armor for mass effect 2 ..but nooo they have to make everything so user unfriendly...............

[King_Hastur]

I'm having the same problem except apparently my friend set up an account and used my gamertag

How do i contact them to resolve switching gamertags

[Kepha]

Contact EA Support at http://support.ea.com/.

If you check out the Mass Effect forums I think there quite a few threads with people having the same problem, and there might more insight there.

Modifié par Kepha, 27 janvier 2010 - 02:55 .

[Josh117]

ManOfSteele wrote...

Ok I got this resolved today and I have all my DLC, terminus armor and all. I just contacted EA technical support about my account and gamertag. They were able to look up my old ea account and switch my gamertag to be linked to my new Ea account that I used the promo codes on. Hope this helps anyone who was as frustrated and pissed off last night as I was.

Do did you just send an email? Or did you call them? I'm having the same problem too, and I really would like to have it resolved. I really don't get why they have to do this Cerberus Network BS. It would be way more straightforward to just enter the thing on the Xbox itself.

[boondocksaintmick]

I just sent them an e-mail today, and posted in their forum with my new information. Hoping they will get back to me soon, and have this problem resolved.

[Thomas Truong]

I have the same problem, just sent out an email and I'll gauge how long it'll take them.

Based on ManOfSteele's post, I'm hoping it'll be less than 12 hours.

[P4ul 8]

ive had the same problem and i just emailed EA Support, so fingers crossed I should have my Terminus Armour soon.

[LinkX39]

I'd say don't count on it P4ul. I've had an e-mail in to support since Wednesday and I've gotten nothing more than an automated response about Dragon Age: Origins.....

[P4ul8]

i got the same thing, im starting to wonder if EA actually gives a damn about their customers. Its so frustrating that a company can make such a good game, but then be let down by their customer service

[LinkX39]

P4ul, if you're still checking this I finally managed to get my situation sorted out by contacting EA through the live chat. When you e-mail support on the support.ea.com website and click the e-mail link select Xbox 360 > Mass Effect > Mass Effect 2 > My Account/Billing > Account Linking and click the "Live Chat" button. You'll wait in a queue for a while (about half an hour for me) but when/if you finally talk to a real person (I tried on Wednesday and after two times of sitting in queue for half an hour I got a "No available agents" message) it can be sorted out in no time. Turns out my younger brother had linked my account........ But that's a whole nother story.....

[P4ul8]

ok ill try that, thanks

[P4ul8]

tryed the live chat and after an hour there were still no agents, so i ended up phoning the support guys and they fixed it. Finally have my terminus armour, thanks for the help LinkX39

[Commando Shepard]

same problem , can't get my pre order terminus armor because i redeemed it to the wrong account ... grrrrr

someone please help

[Commando Shepard]

hey P4ul8, what is the phone number u called?

I really want to get this sorted out

[P4ul8]

i phoned 08702432435, it only took a couple of mins for the guy to relink and all they need is your gamertag and the 2 account emails

[dexter105]

I just waited on the phone for EA support....I got the coolest guy in the world, he not only gave me the Terminus code again but an addition code for Sentry Interface which I did not have. I know a lot of people already have it but I didn't and i really appreciated it. WAY TO GO EA Support!!!

[Ben_price1995]

I contacted them and they transfered my gamertag to my new account