3 réponses à ce sujet

[wanderson75]

Nice to know that your parent company still does a bang up job on support guys.  Here's the thread from my "support incident".

Subject

Hey guys. I'm having a problem at the Ilium Transport Yards during
the Mirand...
Discussion Thread
Response (Nathan)02/23/2010 01:03 AMGreetings,

Thank
you for contacting EA Customer Support.

We recommend consulting
our game forums for help with game play related questions. Chances are
there might already be an answer to your question in our forums. Many
veteran gamers visit our forums regularly, and they love to help their
fellow gamers. Our official game developers and moderators also frequent
our forums, providing further tips and resources. If you can’t find an
answer to your question in our forums, we encourage you to go ahead and
post your question there. You should receive an answer to your question
shortly thereafter.

We also recommend the following
online resources for in-game questions: Websites such as Game Spy
(www.gamespy.com), IGN (www.ign.com) and Game FAQs (www.gamefaqs.com)
offer information and walkthroughs on almost every game. Keep in mind EA
does not review or maintain these sites.

You might also want to
consult the official game guide for the title in question. While not
every game offers an official strategy guide, most of the prominent
titles do. Prima is the leading publisher of strategy guides. Their
website is available at www.primagames.com. Prima’s guides are also
available at every major retailer.

If you have any other issues,
feel free to drop a new ticket.

Sincerely,
Nathan
EA
Customer Support
Customer02/09/2010 04:19 PMHow is it that
enemies getting stuck in walls is not a game related issue? You have
clipping issues in the game. Other players can't help that...it needs
to be patched!
Response
(Robinson)02/09/2010 03:42 PMHello,

Thank
you for contacting Electronic Arts Customer Support.

We are
sorry the inconvenience caused to you. The issue you are facing looks to
be related to gameplay mechanics, we are sorry but we are customer
support and we don't have in-depth gameplay knowledge. We can only
assist with issues related to the game itself. We would suggest you to
post this issue on our forums, so that other players can help you with
this. Official forums for Mass Effect 2 can be located at the below
given link: -

http://social.bioware.com/


If there is anything else we can help
you with please let us know.

Sincerely,

Robinson
EA
Customer Support - Dragon Age: Origins
Customer02/04/2010 06:16 AMHey guys. I'm
having a problem at the Ilium Transport Yards during the Miranda
mission. I've gone through it three times now and can't get the
elevator to unlock because a guard will get stuck in the wall and can't
be killed. Can you look into this?

[Tikonov]

Why did you bother sending a report to EA at all? its not like their going to be all ' OMG we will immediatly force bioware to come up with a patch exclusive for you right now sir '

[wanderson75]

I dunno. How about they actually report the issue instead of saying it's a "gameplay" issue. That's how bugs get reported and patched. You report them, they patch them.

[Savior R D K A]

Well if u've a Save Before U've started Miranda's Mission, MayBe it'll not glitch when U reload From There !?!? Similar to my sib.s & I reloading whenEva The other annoying glitches occurs (yo TeamMates &/or U "fall-Thru." floors/walls &/or "Fly/Walk up Ceiling/SkyWards" To Freeze/Die) randomly, we just keep Reloading various previous Saves Until we can get Thru. The glitches (see my Achiev.s & u'll see that I've gotten thru. ALL of the glitches To the End), y'kno ?!?

Tho. The glitch of my Cerberus Network D.Load "disappearing" is now completely stopping me from playing, but g'luck Reloading 'til u get To the kool "good" ending !?! w.