11 réponses à ce sujet

[Victor Wachter]

Hello all,

We are aware of issues that customers are currently having downloading and registering Origins and DLC. The team is currently investigating this issue and we hope to have it resolved as soon as possible.

Thank you for your patience. We'll keep you updated with status!

[daskoon53]

neat. thanks.

[DeusMorae]

So this issue is currently being resolved then, or will I have to wait until next week, as it is the weekend already?

[daskoon53]

this is what they told me in chat...



Victor: Hi, my name is Victor. How may I help you?

: hi victor

: i'm playing dragon age on xbox

: i hear there is a problem with dlc?

: this is from a forum post....

Victor Wachter wrote...



Hello all,



We are aware of issues that customers are currently having downloading and registering Origins and DLC. The team is currently investigating this issue and we hope to have it resolved as soon as possible.



Thank you for your patience. We'll keep you updated with status!

: hey, is that u victor?

Victor: Might be.

Victor: The issue is with DLC registering?

: well i keep getting this 800700e error or something like that. i put the code in in the game and it says purchased, but like i said i get that error

: let me double check the error number

: 800700e8 sorry

Victor: Exact when did you get this error?

: when i told it to download my stone prisoner and blood armor after is put in my promo code in the game downloadable content menu

: been doing this all night since midnight

Victor: I apologize for the inconvenience caused to you. This is a temporary issue and our engineers are already aware of this. They are working to resolve this as soon as possible. I would advise you to please wait for some time and then try again to login and play the game online. If the issue persists, you can contact us again. We will be happy to assist you.

: sweet. um... i doubt it but is there an ETA?

Victor: 24 to 48 hours.

: weak. okay but it's a known issue, that at least sounds promising. last guy i talked to told me to delete my save file...hehehehe

Victor: If you have opened an incident for same issue via our email support system, kindly close the ticket from your end. Is there anything further I may assist you with today?

: uh... no... just get it going because i've talked to LOTS of people about this having the same issue. thanks!

[Chris Priestly]

Hello everyone.

Thank you for your patience. We believe we have fixed the issue preventing people from registering their DLC or games.

If you were having problems, please try again. If you continue to have problems, please let us know here. Thank you.




[smilie]../../../images/forum/emoticons/devil.png[/smilie]

[DeusMorae]

I have just finished downloading them. Thanks!

[Sophospeare]

Now it won't even connect to the servers for me

[daskoon53]

worked for me! yay!

[DoValle]

Nevermind, it's working now.

Modifié par DoValle, 27 février 2010 - 06:56 .

[hazarkazra]

Thanks, works just fine now

[TurdBoomerang]

i got a problem... i registered my cerberus promo code on this account but when i logged in and it told me to verify the DLC, i logged into an old EA account, so now i can't get the DLC to work, even though i bought the game and everything. can i get some help with this?