24 réponses à ce sujet

[Henning Olsen]

My computer always shut down a minute or so into the game.
Anyone know how to fix this?

Don't think It's the game as it works on my brothers computer, but there i can not play it as smoothly as on my, and i had the same problem earlier in Oblivion a few weeks back.

I think It's a glitch in my computer but i don't know what it could be

There shouldn't be any problems with my specs either:

Hardware:
Processor: Intel® Core™2 Quad CPU    Q9550  @ 2.83GHz
Clock Speed: 2833 MHz                                                    Physical Memory: 3,25 GB

Display Adapter: NVIDIA GeForce GTX 275                   VRAM: 896 MB
Driver Version: 191.07

Sound Adapter: HD Audio rear output
Driver Version: 6.0.1.7430


Software:
Operating System: Microsoft Windows XP Professional Service Pack 3
DirectX Version: DirectX 9.0c (Nar2009) or later

Any help would be appreciated

Modifié par Henning Olsen, 07 novembre 2009 - 04:39 .

[Saxifrage_]

I have the same problem...

It happened to me also in Mass Effect and The Witcher. Also most recently after a long game of Sims 3.

The computer just suddenly shuts down...

I have searched the internet and just found complicated half-answers, basically all pointing to power supply problems.

I can't really change anything to my power supply (don't intend to buy a new power supply unit or switch cables or whatever...), is there any other solution? Maybe a software fix and not hardware change or tweak?

For now the only thing I can do is save my game as frequently as possible and stay calm when the computer eventually shuts down... Which is not very satisfying!

[Gorath Alpha]

Both of you need to verify that you have adequate electric current available.  Low quality power supplies, just like old and worn out ones, cannot maintain their rated output without starting to overheat, after which, they lose capacity, and without enough power, it's lights out.  There are no more than about a dozen trustworthy power supply brand names, plus another half dozen or so from among whose various models you can fine both good and not so good PSUs.

Other than those, there are literally a hundred bad brands.  You both should also familarize yourselves with this fact: you are gambling on the potential loss of a lot of expensive (relatively) components.  An old, or low quality, power supply can fail in a major disaster style, throwing out its own huge surge of current as it dies, and takes RAM. video card, and mainboard with it.

Gorath
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Modifié par Gorath Alpha, 07 novembre 2009 - 05:58 .

[Obadiah]

I've had cheap power supplies last forever. I've also had one pop (explode) and catch fire on me (motherboard still worked for years afterwards though).

[Henning Olsen]

Gorath Alpha wrote...

Both of you need to verify that you have adequate electric current available.  Low quality power supplies, just like old and worn out ones, cannot maintain their rated output without starting to overheat, after which, they lose capacity, and without enough power, it's lights out.  There are no more than about a dozen trustworthy power supply brand names, plus another half dozen or so from among whose various models you can fine both good and not so good PSUs.

Other than those, there are literally a hundred bad brands.  You both should also familarize yourselves with this fact: you are gambling on the potential loss of a lot of expensive (relatively) components.  An old, or low quality, power supply can fail in a major disaster style, throwing out its own huge surge of current as it dies, and takes RAM. video card, and mainboard with it.

Gorath
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Thank you mate, just got my power supply so i will be able to return it and get most of my money back, have 700W and found one 1kW with good reviews and will hopefully get this done next week.

Modifié par Henning Olsen, 07 novembre 2009 - 06:20 .

[Gorath Alpha]

Don't buy anything based on wattage.  A good brand 500 watt is typically satisfactory for gaming machines, but a cheap brand that has a label saying "700" may not be as good as a 250 from a quality brand.  It is the 12V amperage that counts, as well as the steadiness and cleanliness of that electrical flow. 

I used to have six of the quality named brands memorized, but one of those slipped down a wormhole and disappeared: Enermax, Fortron, OCZ, PC Power & Cooling, and Sparkle are all I remember now.

Gorath
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[Daisuke_109]

My PSU is from a reliable brand and i have this problem

[Gorath Alpha]

All power supplies degrade with time; but let us know the brand and the model, it it isn't already too "old".

[Grog415]

A PC shutting down can be System Board Problems or CPU problems. Check to see if your CPU/System Board are overheating. I use the same CPU but I use it with a P5Q-Deluxe System Board from ASUS. It does generate a lot of heat and the stock CPU Cooler is not adequate.
I use an over sized case, Arctic Coolling tower and 12" fan on the side of the case. But then I also have two ATI Radions hooked in a Crossfire setup. 4850's with 1gig of DDR3/card.
It can also be your power supply, especially if it is under powered and overheating.
Dragon Age does not really put a lot of demands on the system, it is a pretty easy game to run. Check the computer. Hardware especially.

Modifié par Grog415, 04 janvier 2010 - 01:32 .

[zacrobmer]

Sounds like a power supply or heat issue. Like mentioned above, PSU are one of the overlooked problems in a PC and the component that for whatever reason, people skimp on and buy cheap. If you have a HP, Dell or other preassembled PC you can pretty much guarantee a piece if junk PSU. Yeah it will run maybe for ten years but it will run like a 500lb fat woman under a load. The same can be said of some of the "name" brand PSU's that some well known case manufacturers provide with there cases.



Heat wise, are you using the stock cpu cooler? Also just because you have 10 fans in your case does not mean you have adequate cooling. Check for dust in your coolers, on your fans etc.

[Grog415]

Oh I forgot to ask. Did you buy your PC or did you make it. Some "System Builders" never learned the proper procedures to prevent ESD, heck some techs still ignore it. A chip can perform in a flakey maner down the road because of ESD during install. The same can be true of your system board. You can purchase a temp sensor to place near your CPU on your system board. I know that ASUS uses PC Probe, it works quite well for monitoring System temperatures, it will even let you create a log.

[Gorath Alpha]

zacrobmer wrote...

Sounds like a power supply or heat issue. Like mentioned above, PSU are one of the overlooked problems in a PC and the component that for whatever reason, people skimp on and buy cheap. If you have a HP, Dell or other preassembled PC you can pretty much guarantee a piece if junk PSU.

I must disagree with regard to the standard case Dells right up to a couple of years ago (someone eklse will have to cover the newer ones).  Through all Dell's history, they chose to over-specify power supplies.  No matter what number of watts / amps were on the labels, the units were under-rated.  A 250 watt Dell was easily the equal of 350 watts from any other brand name.   I've not dealt with any of the slimline Dells, and have my suspicions that those are probably a different story!

Heat wise, are you using the stock cpu cooler? Also just because you have 10 fans in your case does not mean you have adequate cooling. Check for dust in your coolers, on your fans etc.

Any gamer with much in the way of relatively high power components should be running a temperature monitor of some sort, really! 

Gorath
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[Grog415]

I didn't see where Henning Olsen even said he had a Dell. Power Supply problems with Dell usually result in Amber lights when it shuts down and won't start again.

[zacrobmer]

Gorath Alpha wrote...

zacrobmer wrote...

Sounds like a power supply or heat issue. Like mentioned above, PSU are one of the overlooked problems in a PC and the component that for whatever reason, people skimp on and buy cheap. If you have a HP, Dell or other preassembled PC you can pretty much guarantee a piece if junk PSU.

I must disagree with regard to the standard case Dells right up to a couple of years ago (someone eklse will have to cover the newer ones).  Through all Dell's history, they chose to over-specify power supplies.  No matter what number of watts / amps were on the labels, the units were under-rated.  A 250 watt Dell was easily the equal of 350 watts from any other brand name.   I've not dealt with any of the slimline Dells, and have my suspicions that those are probably a different story!

Heat wise, are you using the stock cpu cooler? Also just because you have 10 fans in your case does not mean you have adequate cooling. Check for dust in your coolers, on your fans etc.

Any gamer with much in the way of relatively high power components should be running a temperature monitor of some sort, really! 

Gorath
-

I agree on Dells understatement of their PSU's, however the issues start popping up once owners start pulling the stock video card and adding a newer, more powerfull GPU, which actually stresses the OEM PSU. The higher end XPS and "Gaming" (Alienware) Dells typically do not have this issue.

I also agree with the temp sensor, but a gamer with relatively high power components can usually trouble shoot their own system! lol.

@Grog415

Yes I am wel laware that he did not mention a Dell, or HP or any other pre assembled "big name" pc. I probably should have specified "low end" however.

[Darkened Dragon]

Does it just shut down, shut down and reboot, or does it BSOD ... A Bad RAM module can cause the system to crash if a program tries to write to a corrupted memory module. Its less often than PS problems but can happen (has happened to me which I basically rebuilt the rig before I found it) and will usually cause a BSOD ... if no BSOD then most likely its the PS. I haven't seen too many ESD issues myself but I do know they can cause havoc on system boards like Grog said.

[Grog415]

His language suggests he is in the UK or Oz. A power conditioner/UPS may also be needed. The power getting to the system could be sagging or "dirty".
PS I have been a tech since Micro Chanel 8086's. Just experience talking I guess.

Modifié par Grog415, 04 janvier 2010 - 02:35 .

[Gorath Alpha]

Grog415 wrote...

I didn't see where Henning Olsen even said he had a Dell. Power Supply problems with Dell usually result in Amber lights when it shuts down and won't start again.

Actually, we have to assume, for want of any further response from the OP, that he no longer has any problem, after a month has gone by, so we are waiting on the brand name claimed as "reliable" by someone new, who wrote about a similar symptom overnight. 

Gorath
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[ChArLiE RDT]

Same problem here. I play on a laptop, but I played other games such as Fallout 3, Left4Dead, Half-life 2 and I play Battlefield 2 a lot, and neverd had this problem. It just happens with DA:O (haven't tried MassEffect, as pointed above).

May this issue be related to the shuttering and unexplainable frame drops many people are suffering (me included)? I tested my laptop temps and are OK, same with other games with 0 problems.

Got the latest nvidia laptop drivers, my computer is completely clean (I just formated it weeks ago ) and I don't know what can be happening with this game. :S

[Lowkeyknight]

This is not a PSU or GPU problem directly. After it started on my machine I assumed that it was the GPU, which was running hot. I substantialy upgraded my GPU and PSU (to be on the safe side). The problem persists. Several people have shrugged and told me that DA:O kills GPUs and just not to play it till Bioware and ATi resolve this. The only thing I can be sure of after the upgrades, is that it's a problem with the software, not my kit. (i've put this response on several similar threads as I've now spent £125 upgrading the PSU and GPU for no reason as a result of this bug - if anyone at bioware is reading this please let us have a fix asap!!!!)

[MrBigA]

@Lowkeyknight. We can't rule out your upgrades until you post what you purchased. What is the make/model/total watts/amps on the +12V of your PSU? What Graphics card did you purchase? Hopefully it's not your upgrades. Have you checked your event viewer application logs to find the root cause of the shutdown?

Modifié par MrBigA, 19 janvier 2010 - 05:19 .

[Muttso1o]

I got this problem to.
Now i run this game on a laptop with dualcore CPU.
So you might want to say the game is not ment to run on laptops or laptops are not gaming machines.

That comment is utter crap.

What happens is the game will shut down the pc after 10 min of gameplay.
The pc does not feel hot, unike when i play COD Black ops.

My system is:
Intel Core2 Duo T7500
Nvidia 8600 GT ( driver 260.99) 512 mb mem.
4 Gig internal mem.

So what can cause this.
For the record I run COD MW, MW2, blackops, nfs hot pursuit, Battlefield BC2
With out any problems. THe shut down only happens with Mass Effect II

[bodhi.chan]

I have same issue with DOA. Same problem apears with Mass Effect 2



It's not overheating problem. Could be power issue, but I think it's highly unlikely in my case

Why it's not overheathing. Since I cleaned hardware from dust, applied new thermal paste layer.

It did decrease working temp by 10°C. And games never heat up CPU or chipset over 55°C. Doubt that it's either GPU overheathing issue.



I suspect it's problem of non-compatibility of nVidia PhysX and ATI in general, or problem with XP SP2 64-bit.



My config:

AMD Phenom™ 9500 Quad-Core Processor 4x2,2Ghz

ATX Chieftec 750W, 4x12v, 14cm Fan, active PFC

MB: Saphire, s. AM2, Pure Crossfire AM2RD790, ATI radeon 790FX, BUS 2000 MHz, serial ATA 2, RAID, DDR 2, 2x1Gbps, ATX2

RAM DDR2, 4GB (2x2GB) PC8500 (1066Mhz)

ATI Radeon HD 4870 X2

Microsoft® Windows® XP Professional x64 Edition Service Pack 2 (5.2.3790)

DirectX 9.0c (Aug2009) or later

CATALYST 10.12

and nVidia PhysX (only cause game needs it)

[Gorath Alpha]

Muttso1o wrote...

What happens is the game will shut down the pc after 10 min of gameplay.  The pc does not feel hot, unike when i play COD Black ops.

THe shut down only happens with Mass Effect II

You answered a message thread in the Dragon Age PC Tech forum, where we do not deal with Mass Effect 2 directly.  You did not name the Blue Screen error message.  If it resets itself without any BSOD, your power supply is probably faulty. 

The "feel" of an overheated laptop is seldom indicative of a lot of the problems that they always have when overtasked.  Only proper thermal readings from the various sensors are of much use in this situation.

Gorath

Modifié par Gorath Alpha, 25 décembre 2010 - 08:13 .

[bodhi.chan]

definetly it's not overheathing or power issue. in DOA if you rush through game point where your computer shuts down, everything is ok. i played like 6hrs in piece without problem, then again stumbled on issue. if you don't explore that area where, or at least if you're not slow, you can "literally" run through the issue.

[Gorath Alpha]

I will say it again, more slowly. If . any . PC . resets . quits . without . the . OS . having . any . interaction, . then, . it's . not . the . game, . it's . a . hardware . problem.

Modifié par Gorath Alpha, 26 décembre 2010 - 08:50 .