78 réponses à ce sujet

[Don Moar]

Hey,

We’re looking into the audio cut-out problem and we need some help from the community. If you are experiencing the problem regularly, please review the questions below and post your answers here. Some of the questions are straight from the guidelines for posting problems, but others are more specific to this issue.

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
2.       Are you playing from the hard drive or DVD?
3.       What speaker configuration are you using (stereo or surround)?
4.       Do you experience these problems with any other games on this console?

In order to provide maximum benefit to the programmers looking at this issue, please avoid unnecessary discussion in this thread and posting comments about other problems. If we need more information we’ll either post a general request here or send a PM to specific individuals.

At this point we can’t commit to a particular fix or ETA but we will do our best to keep you updated on our progress.

Thanks for your help.
 

Don M

[haand76]

1. Yes. It only happened to me when Samara wanted to kill Morinth.

2. I'm playing from the hard drive.

3. Stereo.

4. This has only happened on Mass Effect 2 for me.

[CHT87]

1. Morinth and Samara - when in biotic lockdown

2. Hard drive

3. Surround 5.1

4. Only ME2

[Jayce]

Hey, Don.

1) Occuring frequently during the confrontation between Morinth and Samara, specifically, after the point where Morinth says something like "I can't stop being your daughter, Mother." Sometimes there is a garbbled popping and then nothing. Sometimes the audio just cuts. 

and secondly; while following the Turian politician on the Citadel (Thane's quest), specifically, when Thane contacts you for an update, pressing A to reply triggers either Thane's audio to Shepard's lipsync animations or Shepard just Lipsyncs but has no audio. Have not personally noted it occuring elsewhere.

2) DVD

3) Stereo

4) Just ME2 and only at the times mentioned under 1).

HTH

Modifié par Jayce F, 01 mars 2010 - 07:56 .

[Sakhalin]

1. Samara and Morinth deathmatch. Audio resumes when cutscene is over.

2. HDD

3. Stereo

4. Just ME2

[MonkeyLungs]

1. Samara and Morinth fight during samara loyalty mission.



2. HDD



3. Stereo through my HDTV (Using HDMI cable) - Also 5.1 Surround using Headphones with audio running directly from the Xbox 360 to the Headphones (ie. NOT through the television).



4. Just Mass Effect 2.



5. This has now happened in 6 playthroughs. Every time, no matter how many times I reload and try to get the sound to work. Always in the same place and it always, always, always happens ... always.

[Cross1280]

• Samara Loyality mission during fight with Morinth.
• Thane Loyality mission voice cuts out randomly while reporting to thane on location of truian

      Game installed to HDD

      same issue with using 5.1 surround or stereo from my TV

      Have not noticed it during anyother games.

[Tikonov]

1. During the morinth/samara fight

2. HDD always

3. 5.1 Surround

4. Never

[n00bius1980]

1. Does the problem happen in a specific location in the game or after a specific sequence of actions? I get an audio cut out during the Samara and Morinth fight right after morinth pushes off the window, and returns after the decision is made to kill one of the 2.

2. Are you playing from the hard drive or DVD? Hard drive. I can try it later from the DVD as well if need be.

3. What speaker configuration are you using (stereo or surround)? Surround

4. Do you experience these problems with any other games on this console? None.

[dilmonen]

1) During the biotic "clash" between Samara & Morinth, just before the choice is displayed to choose which one to kill
2) From HDD install
3) stereo
4) no audio drop outs in other games

Modifié par dilmonen, 01 mars 2010 - 10:42 .

[Sidney]

1. Same as above - Morinth vs Samara, same timing

2. DVD

3. Stereo

4. No

[angael0313]

1. Samara loyalty mission, Morinth vs Samara when they right after Samara shows up at the apartment, after the line of Morinth "mother"



Also during tries to go out during large firefights, like during Tali's recruitment mission when battling the Geth after door ways is block, and Grunt's recruitment mission during the firefight between Blue Sun's mercs and during the boss battle.



2. HDD



3. Stereo



4. only Mass Effect 2

[JustValiant]

1. Samara vs. Morinth, cut off Miranda contacting EDI shortly before the Human Reaper

2. HDD

3. Surround

4. No

[NICKjnp]

1. Samara vs. Morinth, right after the biotic fight starts



2. DVD



3. Surround



4. No

[angelus2402004]

1. Miranda mission with Niket. When the asari commando shoots the other asari. Niket's mouth moves but you can't hear what he really says.

2. hd

3. stereo

4. no

[LBXZero]

1.   Occurs during Samara/Morinth fight.  Specifically, it occurs only while the biotic field is active, from when the biotic powers clash and hold to when Shepard stops one of them and the effect ends.

2.   DVD

3.   TV basic stereo

4.   Only with Mass Effect 2

Modifié par LBXZero, 02 mars 2010 - 06:50 .

[dilmonen]

angelus2402004 wrote...

1. Miranda mission with Niket. When the asari commando shoots the other asari. Niket's mouth moves but you can't hear what he really says.

There aren't any subtitles there either, so I don't think it's the same thing as the audio cutting out with Samara & Morinth, but I did notice that too.

Maybe he's not saying it out loud because it's "Oh god, I need to change my pants now!"  

[grey_knight]

1. Samara vs. Morinth, right after the biotic fight starts



2. Hard drive



3. Surround



4. No

[Liara-ville]

Had this happen on all 3 of my play through so far.



1. Samara vs. Morinth just before their fight.



2. Disc and HDD



3. Surround and Stereo



4. Haven't had this issue with any other game.

[2342]

1. Samara/Morinth biotic collision



2. Hard Drive



3. Stereo



4. Only on ME2

[xJackDanielsx]

1. Samara vs. Morinth battle (in mid battle)

1a. Portion of Normandy battle with Collector ship (end game)

2. X-box 360

3. Stereo

4. Only Mass Effect 2

[Alektos]

1. Samara vs. Morinth fight in the apartment on Omega

(after selecting all blue paragon options and getting the opportunity to kill Samara or Morinth)



2. Xbox Hard Drive



3. Surround Sound



4. None, only in Mass Effect 2

[Pacifien]

1. Sound problems on two occasions

- Samara vs. Morinth, right before Morinth declares being the genetic destiny and coming back once Shepard chooses a side.

- N7: Blue Suns Base, upon entering the base and also when clicking on the console that mentions why the mining base had been shut down



2. XBox 360 hard drive



3. Stereo sound



4. Only happens with Mass Effect 2



Thing about the Samara/Morinth fight:

- I heard it fine the first time I played the game and it has cut out every time since. Reloading before the fight does nothing. The last time I did the scene, I went to the options and turned music, sound effects, and dialogue down to 80%. Someone on another thread had mentioned doing this and hearing the sound afterwards. After doing this, I also was able to finally hear the sound again.



Thing about the Blue Suns Base:

- Also sounded fine the first time I tried it, but has cut out every time since. Reloading will correct the sound in this instance.