169 réponses à ce sujet

[Don Moar]

Hey,

We’re looking into the audio cut-out problem and we need some help from the community. If you are experiencing the problem regularly, please review the questions below and post your answers here. Some of the questions are straight from the guidelines for posting problems, but others are more specific to this issue.

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
2.       Are you using a desktop or laptop computer?
3.       What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64 bit)?
4.       What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?
5.       What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?
6.       What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?
7.       Do you experience these problems with any other games on this computer?

In order to provide maximum benefit to the programmers looking at this issue, please avoid unnecessary discussion in this thread and posting comments about other problems. If we need more information we’ll either post a general request here or send a PM to specific individuals.

At this point we can’t commit to a particular fix or ETA but we will do our best to keep you updated on our progress.

Thanks for your help.


Don M

[SpockLives]

1. The problem of sound cutting out is really more like sound being severely muffled but still there for me. It seems to happen anywhere if I'm being shot. Sometimes it happens when my shields are slightly damaged, but usually just when I take health damage. Even then it's somewhat random, as far as I can tell.

2. Dell XPS desktop, 3 years old.

3. Windows XP Home SP3

4. 1.86 GHz Intel Core2Duo E6320, 32 bit, no overclocking.

5. Integrated sound card on a Dell Inc 0CT017 motherboard. The Chipset is P965/G965.

6. McAfee Security Center is running in the background, but never scans while I'm playing.

7. No problems with sound in other games. Other games include Knights of the Old Republic 1 and 2, Mass Effect 1, and Dragon Age: Origins.

[David S]

Does the audio stay muffled for good once this happens or does it come back to normal after a few seconds?

[SpockLives]

David S wrote...

Does the audio stay muffled for good once this happens or does it come back to normal after a few seconds?

Comes back after a few seconds.  Rinse and repeat.

[Deathkor]

1. Mostly cut-scenes(Not the powerful-animation cinematics), and sometimes in the field. In the field it is USUALLY cut off by a new wording, rarely does it cut off randomly. But in cut-scenes it cuts off the most in random spots.

2. Desktop.

3. Vista 32bit. Service pack 1, I believe.

4. AMD Phenom™ 9500 Quad-Core Processor 2.20GHz. Over-clocking? I'm not sure if I am or not.

5. Realtek most likely. I'm unaware, I'm also currently playing music/volume/all sounds through my headphones, which are Gigawre. I'm unaware what it is set to. A walkthrough to find out would help.

6. No other applications, and no virus scan. Just Notron running in the background, not doing anything.

7. No, only with Me2. I am only playing World of Warcraft aside from that. And there is no "true" cut-scenes or dialouge. Sound seems to be where it should, regardless.

[David S]

Hi Spocklives, it sounds like you're experiencing the ducking effect caused by large explosions that occur near you. They are supposed to muffle the sound for a few seconds to simulate ringing ears.

[SpockLives]

David S wrote...

Hi Spocklives, it sounds like you're experiencing the ducking effect caused by large explosions that occur near you. They are supposed to muffle the sound for a few seconds to simulate ringing ears.

Thanks for the reply.  I do sometimes notice them after explosions.  However, I'm also experiencing the same effect at times when ther are no explosions (at least not that I can tell).  Can the same effect occur when taking fire from ordinary Collector weapons?

Modifié par SpockLives, 01 mars 2010 - 09:47 .

[LuPoM]

SpockLives wrote...

David S wrote...

Hi Spocklives, it sounds like you're experiencing the ducking effect caused by large explosions that occur near you. They are supposed to muffle the sound for a few seconds to simulate ringing ears.

Thanks for the reply.  I do sometimes notice them after explosions.  However, I'm also experiencing the same effect at times when ther are no explosions (at least not that I can tell).  Can the same effect occur when taking fire from ordinary Collector weapons?

Ofcourse, not only! The collector's beam gun might be one that muffle your sound and, besides that, when your health drops (and you start seeing blood veins on the screen), the sound muffle, lowers and you start hearing your heartbeat.

[Besetment]

Don Moar wrote...

Hey,

We’re looking into the audio cut-out problem and we need some help from the community. If you are experiencing the problem regularly, please review the questions below and post your answers here.

Not sure what you mean. Do you mean like at 1:28, 4:12 and 5:00 in this video?

Archangel loyalty mission spoilers ahead:

www.youtube.com/watch

If this is the case then I'm not sure different pc setups are relevant as I have played this scene multiple times and the dialogue cutting out always occurs in the same place. Furthermore, another person with a completely different rig to me also has exactly the same audio cutouts at exactly the same times on their video: www.youtube.com/watch

Modifié par Besetment, 01 mars 2010 - 10:29 .

[David S]

As your character gets damaged, a muffling effect occurs and increases the more damage you take. That may be what you're hearing. It goes away once your health recovers.

[Silverhead696]

Hello, I'm having some headache problems getting the sound working correctly after a certain part.

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
Yeah, in the beginning (prologue story) and the intro, the sounds working great in every aspects. Finally, when I get in the "new" Normandy ship (after the tutorial story)  the sound suddently vanish. The only sound working is the environnement one but I can't hear voice when NPC talks and I can't hear music either (from the music radio in the captain room). This is not a sound card issue cause I was using an onboard sound card (Realtek 7.1 HD sound card) which wasnt working either even after the drivers updated so I installed a Creative SoundBlast X-Fi Xtreme 5.1 PCI Express audio card, updated it and it's not working either too.....

2.       Are you using a desktop or laptop computer?
I'm using a Desktop.

3.      
What operating system are you using (please specify whether it’s XP,
Vista, or 7, whether it’s the Home, Professional, Ultimate, etc.
variant, and whether it’s 32 or 64 bit)?
- Processor : Intel Quad Q8400 @ 2.66ghz
- Ram : 8.00gb ddr3
- System : Windows 7 (home premium) @ 64-bit
- Graphic Card : Geforce 9800gt @ 1gb ddr3
- Sound Card : Creative Sound Blast X-Fi Xtreme (5.1) (PCI express)

4.       What type of
processor are you using (please specify manufacturer, model, clock
speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your
processor?
See question #3 and it is not over-clocked.

5.       What type of sound card are you using? Is
hardware acceleration enabled? What speaker configuration are you using
(stereo or surround)?
See question #3 and i'm using stereo(with sub) Cyber Acoustic 2.1 (model : CA-3090) and hardware acceleration is not unable as far as I know.

6.       What other applications are running
on the computer when you’re playing ME2? Is your virus scanner doing a
scan when these issues happen?
My anti-virus (AVG free edition) is not doing a scan when I play, it is only schedule on a weekly scan @ 2am eastern time. When I play ME2 there isnt anything running in background (no msn, no bit torrent programs, nothing at all)

7.       Do you experience these problems with any other games on this computer?
Experiencing this problem for the first time. Im a big PC gamer and I never had any problems with audio before. I play Dragon Age Origins from Bioware without any problems and a lot of other games too from other compagny. (Like Fallout 3, Battlefield, World of Warcraft, Civilization IV, Steam games (Counter-Strike, Day of Defeat...etc) and many more)

[Gets Shot]

1. Whenever I use headphones speech cuts in and out, sound is fine through speakers.
2. Desktop
3. Windows 7
4. Pentium 4 single core with HT 3.4 Ghz
5. Soundblaster Live 24-bit with 7.1 surround speakers
6. Kaspersky Internet Security set to Gaming mode, sometimes FRAPS, Ive also been using Game Booster
7. no

Modifié par Gets Shot, 01 mars 2010 - 11:12 .

[Jaerme]

1. Does the problem happen in a specific location in the
game or after a specific sequence of actions?
Not that I can tell; it happens on at least several worlds in different situations. I've noticed it in both cut scenes and regular dialogue.

2. Are you using a desktop or laptop computer?
Desktop.

3. What operating system are you using (please specify whether it’s XP,
Vista, or 7, whether it’s the Home, Professional, Ultimate, etc.
variant, and whether it’s 32 or 64 bit)?
Windows 7, Home Premium, 64-bit.


4. What type of processor are you
using (please specify manufacturer, model, clock speed, # cores, 32 v.
64 bit, etc.)? Are you over-clocking your processor?
Intel Q8200, 2.33 Ghz, 4 cores, 64-bit. No overclock.


5. What type of sound card are you using? Is hardware acceleration enabled?
What speaker configuration are you using (stereo or surround)?
Onboard sound. Intel G43 Express chipset, I think. I don't think so. Stereo.


6. What other applications are running on the computer when you’re playing
ME2? Is your virus scanner doing a scan when these issues happen?
No other applications are running. No virus scanner is running.

7. Do you experience these problems with any other games on this computer?
No.

Modifié par Jaerme, 02 mars 2010 - 02:44 .

[tempAE0F]

The only time it happens to me is when I run Fraps in the background and take a snapshot right when a character is saying something. Aside from that, the audio works perfectly. Please don't break the audio in a future patch. =p

[CrisLander]

Let's see:



1.- Audio cutout happens in cutscenes and game areas where dialog happens, such as activating a news terminal, or things like that. The audio begins with a delay, so it is not in sync with the video, and when the dialog or the scene changes the rest is cut out. It happens randomly, and if you replay the scene, you might get in-sync audio on the same scene.



2.- Laptop



3.- Windows 7 home premium, 64 bit



4.- Intel Core i3, 2.13GHz, 64 bit, no overclock



5.- RealTek High Definition Audio. Desktop Stereo Speakers, stereo configuration. As for acceleration, I'm at a loss, as I can't find the setting to enable or disable audio acceleration in Windows 7



6.- No other application is running, except for McAfee SecurityCenter, but it is not set-up to perform a scan.



7.- I've experienced this same problem with Mass Effect 1. This is a brand new laptop, so I haven't been able to test it with other games.

[Rabb02]

1. Usually in sentences talking to Jacob an Miranda, most often at the start of the game on the facility and the shuttle. But happens randomly in other parts.

2. Desktop

3. Win7 Ultimate 64bit

4. Intel Core2 Duo E6750 64bit 2.66mhz

5. RealTek High Definition Audio, Set to Stereo no clue on acceloration

6. No other applications running, No virus scaning.

7: No



Both setups have the same problems configuration is the same except one is windows 7 ultimate 32bit. Problem is far worse on 64bit configuration

[Silverhead696]

Silverhead696 wrote...

Hello, I'm having some headache problems getting the sound working correctly after a certain part.

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
Yeah, in the beginning (prologue story) and the intro, the sounds working great in every aspects. Finally, when I get in the "new" Normandy ship (after the tutorial story)  the sound suddently vanish. The only sound working is the environnement one but I can't hear voice when NPC talks and I can't hear music either (from the music radio in the captain room). This is not a sound card issue cause I was using an onboard sound card (Realtek 7.1 HD sound card) which wasnt working either even after the drivers updated so I installed a Creative SoundBlast X-Fi Xtreme 5.1 PCI Express audio card, updated it and it's not working either too.....

2.       Are you using a desktop or laptop computer?
I'm using a Desktop.

3.      
What operating system are you using (please specify whether it’s XP,
Vista, or 7, whether it’s the Home, Professional, Ultimate, etc.
variant, and whether it’s 32 or 64 bit)?
- Processor : Intel Quad Q8400 @ 2.66ghz
- Ram : 8.00gb ddr3
- System : Windows 7 (home premium) @ 64-bit
- Graphic Card : Geforce 9800gt @ 1gb ddr3
- Sound Card : Creative Sound Blast X-Fi Xtreme (5.1) (PCI express)

4.       What type of
processor are you using (please specify manufacturer, model, clock
speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your
processor?
See question #3 and it is not over-clocked.

5.       What type of sound card are you using? Is
hardware acceleration enabled? What speaker configuration are you using
(stereo or surround)?
See question #3 and i'm using stereo(with sub) Cyber Acoustic 2.1 (model : CA-3090) and hardware acceleration is not unable as far as I know.

6.       What other applications are running
on the computer when you’re playing ME2? Is your virus scanner doing a
scan when these issues happen?
My anti-virus (AVG free edition) is not doing a scan when I play, it is only schedule on a weekly scan @ 2am eastern time. When I play ME2 there isnt anything running in background (no msn, no bit torrent programs, nothing at all)

7.       Do you experience these problems with any other games on this computer?
Experiencing this problem for the first time. Im a big PC gamer and I never had any problems with audio before. I play Dragon Age Origins from Bioware without any problems and a lot of other games too from other compagny. (Like Fallout 3, Battlefield, World of Warcraft, Civilization IV, Steam games (Counter-Strike, Day of Defeat...etc) and many more)

It's funny, I dont know if this will help you guys from Bioware, BUT I went to the game store today in the morning and I bought the FRENCH version of Mass Effect 2 (cause i'm french) just to test it and see if this will change something. I desinstalled the ENGLISH version from my PC and I installed the FRENCH version instead and now the audio is working just wonderful...... I've been playing for 2-3 hours and no audio cut-out occured of any sorts. I must say that I find this very odd cause I rather play videogames in english cause french game sounds very strange to my ears I must say lol (they are French (France) DUB and the "accent" is very annoying lol) so until a patch comes out to fix the audio problem with the english version of the game, I will keep playing the strange french version .lol

I just wanted to let u know the big difference here cause I find it very strange that the english version isnt working and the french one is and that maybe it will help you guys to know.

Modifié par Silverhead696, 02 mars 2010 - 04:21 .

[Christopher Blair]

Hope this will help:

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
It apperas to occour randomly and it is accompained with heavy VIDEO stuttering also that makes the game unplayable.

2.       Are you using a desktop or laptop computer?
Desktop

3.       What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64 bit)?
Windows XP PRO SP3

4.       What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?
Intel E8400 Dual Core CPU @ 3000MHz

5.       What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?
Realtek ALC882 integrated and Audigy SE discrete, always 2.1, no differences at between the two. Complete software acceleration cause popping sound also.

6.       What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?
VirIT (no scan), Winamp agent, Wingman profiler (on and off, no differences)

7.       Do you experience these problems with any other games on this computer?
First time I encounter such annoying and persistent problem.

[ifander]

1.       As far as I can tell, only during cutscenes. It doesn't seem to be random, a few specific dialogues are affected although I would have to play through the game again to remember which ones.
2.       Desktop.
3.       Windows 7 64 bit, Professional.
4.       Intel Core 2 Quad Q6600 (G0), 2.4 GHz, 4 cores, 64 bit. Not overclocked.
5.       Auzentech Digital X-Mystique, hardware acceleration, stereo.
6.       Steam. Virus scanner is inactive (MS Security Essentials).
7.       Nope.

[Raedwulf1965]

1.  Sound is always bad with dialogue.  Sounds like it's a million miles away when the speaker is next to me.  Speech over an intercom (Wilson in first mission, Tali in Freedom) is absent entirely.
2.  Desktop
3  Win XP Professional
4.  Athlon 64 X2 Dual at 4200+ and 3 gigs RAM, 2.20 Ghz, not overclocked. 
5 Realtek onboard sound.  5.1 Surround.  Full Acceleration
6.  Norton Internet Security, but no changes to system while audio screwy
7.  Nope.

Raedwulf

Running the new patch.  Just started game today.

----------------------

New:  I'm an idiot.  Or one of my kids is.  Someone screwed with the Fader and Center knobs.  That was my problem.  SOund is perfect now.

Modifié par Raedwulf1965, 06 mars 2010 - 05:47 .

[hangmans tree]

Heres a thing to consider...some of you might have audio speakers set to surround / 5.1 / 7.1 or whatever but play with headphones (stereo) jacked in - in this case the sound is faaar away or doesnt play at all. When played with headphones set audio/volume control to headphones(stereo).



Another thing - cutting out the conversations. It seems to me its the same problem I had in ME. So I think the "bug" was carried over to ME2. A question: when the voice is cut out, do the characters still move their lips? In ME it was as if they fell silent, stopped talkin after voicing first few words from the sentance - no lip movement.

[Reaper Edge]

1. At Presidium, when I talk to Anderson. Sound cuts out in the middle of the conversation.
2. Desktop.
3. Windows 7 Ultimate 64.
4. Intel Code 2 Quad Q6600 2.40GHz. Not overclocked.
5. Onboard sound card that comes with the motherboard. (ASUS P5Q SE2) Stereo.
6. Only Steam & ZEngine.
7. Nope.

Recently encountered this problem. Totally screwed up my gaming experience.

Edit: Now it happens every-friggin-time when I initiate a conversation with anybody. Dammit.

Modifié par Reaper Edge, 05 mars 2010 - 11:09 .

[bryanreginald]

bought the game yesterday.



1. played through the prologue. Major cut out of voices. enabled subtitles. subtitles are showing up but no voice most evident with encounters with Tali. Tali's voice during the split mission with them are not there. Serious muffling during dialogues with jacob and miranda during combat and non-combat scenes.

2.desktop

3. xp sp3 with my celeron cpu. (hangs at the first loading after pressing new game)

now, W7 32bit.

4. Athlon X2 3600, not overclocked.

5. Onboard sound. 5.1 surround.

6. none. came from a fresh install no tweaks what-so-ever.

7. nope.

[bryanreginald]

hope the second patch fixes this.