169 réponses à ce sujet

[PCisBest]

I FIXED this annoying audio cut-out problem for me by not overclocking my processor (Q6600) when running Mass Effect 2 under Windows 7 32 Bit.

Modifié par PCisBest, 23 mars 2010 - 07:05 .

[streunekatze]

1.       Does the problem happen in a specific location in the game or
after a specific sequence of actions?

During the romance encounter with Thane. When he comes to Shepard's quarters the sound is completly out of synch. Only when it comes to the first Dialogue option does it go bayk in sync,


2.       Are you using a
desktop or laptop computer?

Desktop

3.       What operating system are you
using (please specify whether it’s XP, Vista, or 7, whether it’s the
Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64
bit)?

Windows Vista 64bit

4.       What type of processor are you using (please specify
manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you
over-clocking your processor?

Intel® Core™2 Duo CPU     E7300  @ 2.66GHz, 2664 MHz

5.       What type of sound card are
you using? Is hardware acceleration enabled? What speaker configuration
are you using (stereo or surround)?

I'm not sure here... I think something like: Microsoft: High definition Audio gerät

6.       What other applications
are running on the computer when you’re playing ME2? Is your virus
scanner doing a scan when these issues happen?

I got avira antivir but it was never scanning while I had the problem

7.       Do you
experience these problems with any other games on this computer?

No.

[EvaUnit02NZ]

Don Moar wrote...

Hey,

We’re looking into the audio cut-out problem and we need some help from the community. If you are experiencing the problem regularly, please review the questions below and post your answers here. Some of the questions are straight from the guidelines for posting problems, but others are more specific to this issue.

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?

Yes. Off the top of my head:-
The guard and krogan warrior arguing and fighting in the Shaman's room on Tutchanka. I've completed Grunt's loyalty quest and Wrex is alive.

2.       Are you using a desktop or laptop computer?

Desktop.

3.       What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64 bit)?

Win Vista Business x64 SP2

4.       What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?

Intel Core 2 Duo E8500 - 3.13GHz (stock speeds), dual core, 64-bit

5.       What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?

Auzen X-Fi Prelude. 2.0 stereo.

6.       What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?

Yes. Steam and ESET Smart Security 4.0. No virus scans take place whilst I'm playing games.

7.       Do you experience these problems with any other games on this computer?

No, just whilst playing ME2.

Modifié par EvaUnit02NZ, 25 mars 2010 - 01:23 .

[DarkWaterSong]

Let me start by saying I am pretty sure what is causing myissue....

To get sound on my Realtek card with Win 7 64 bit for BeyondTV I had to enable "Exclusive Mode" one the Speaker Properties Advanced tab.  This allows an application to take total control of my sound card, so whenever Beyond TV starts an automatic recording my sound cuts out.  If I disable this mode DA and ME 2 work fine, but I can't get sound in Beyond TV.

• Most of the time Beyond TV (by SnapStream) starts recording something, but once in a while it happens other times.
• desktop
•  Windows 7 Professional 64 Bit
• AMD Athlon™ 64 X2 Dual Core Processor 5000+; Family 15, Model 67, Stepping 2; 1 CPU w/ 2 cores; Clock speed is 2600 Hhz per core
• Realtek; Driver RTKVHD64.sys [6.0.1.6013], I have the sound card set to Quadraphonic speakers but I use a set of stereo headphones
• I have Steam, Bionic, AVG Internet Security, Network Magic, Beyond TV & FireFly (their remote software), WinTV Remote Software (used by my Hauppauge TV tuner card to change the channel on my cable box), and the Raptr client running.  AVG does not run scans when I am gaming.
• In DA I have to restart it to get the sound back, but in ME2 I just loose it for a second.  I have also noticed the issue with Fallout 3....but that may be due to my video card drivers locking up 1/4 the time when I am in that game.

Modifié par DarkWaterSong, 25 mars 2010 - 05:32 .

[Mutrumbo]

1.
I had 0 sound problems during my first full game clear.  However, I just had the sound cut out during Grunt's Loyalty fight just as the ram hits the ground to summon the waves of beasts (yes, all three summoning sequences).  The Samara fight worked fine during the first run through... if it cuts out this time, I'll note it here.  

Also, I've made no hardware changes since my first successful play through.  The only software change I've made was adding the new Hammerhead pack.

2.
Desktop

3.      
XP Home Edition 32-bit SP3

4.   
[*]Processor 1    Name: Intel® Pentium® 4 CPU 3.20GHz
Manufacturer: GenuineIntel
Caption: x86 Family 15 Model 3 Stepping 4
Version: Model 3, Stepping 4
Processor Id: BFEBFBFF00000F34
Current Clock Speed: 3198MHz
Address Width: 32Bits
Data Width: 32Bits
Socket Designation: CPU 1
[*]Processor 2    Name: Intel® Pentium® 4 CPU 3.20GHz
Manufacturer: GenuineIntel
Caption: x86 Family 15 Model 3 Stepping 4
Version: Model 3, Stepping 4
Processor Id: BFEBFBFF00000F34
Current Clock Speed: 3198MHz
Address Width: 32Bits
Data Width: 32Bits
Socket Designation: CPU 1
No, I'm not overclocking...stupid Intel board...

5.
Creative SB Audigy 2 ZS
Yes, Hardware Acc is enabled
Surround config

6.
Major programs running are...
Ad-Aware (no, not actively scanning)
ATI's Video Drivers and Catalyst Control Center (CCC was not up in window form... just in taskbar)
Razer Lachesis Drivers (Configurator was not up at the time)
Firefox

7.
No, sound has always been good on this machine.

Modifié par Mutrumbo, 25 mars 2010 - 04:58 .

[Corrik Ronis]

Uninstalled/reinstalled the game to try to fix the low audio level problem with the voices as before. Now the voices work fine but the sound effects are in the background, tried uninstalling/reinstalling twice now and still have the same problem. This is quite annoying.

Modifié par Corrik Ronis, 26 mars 2010 - 03:55 .

[Splortched]

Had the audio cut out when telling Conrad Verner he did a good job. Couldn't hear him talking but audio came back as soon as Shepard starting talking.

[Yetisan]

1.       It only happens in confersations/cutscene's at the last sentance the person says. then next starts talking 
           just fine and his lasts sentance gets cut off aswell.
Edit: Shepard doesnt always have these problems. but most of the times he does
2.       desktop
3.       Win7 Proff 64bit
4.       Intel i7 940 2.93Ghz 4 core 64bit 3% OC 
5.       Creative Exterme music. Hardware enabled. 5.1 surround sound
6.       Ventrilo and Xfire only things running i background.
7.       Not that i found/heared

not sure if its related but i also have sounds in cutscenes that isnt timed right.
Person flies in the air but only seconds later you hear him scream. same problem in Dragonage

Modifié par Yetisan, 06 avril 2010 - 05:56 .

[cdrikari]

1.  No.  Not that I have been able to duplicate.  Requires reboot to fix usually.

2. Desktop

3. Win 7 64 Bit Professional

4. Intel Core i7 920  (4 Cores, 2.67 GHz, Not O/C)

5. Azuntech Home Theatre HD, Hardware Accel is enabled, using 5.1 surround sound through HDMI.

6.  AVG Free in background, scan not running.  Creative Mixer running.  All other apps not running.

7. Not experienced with other games.

Specifically, the center, sub and rear surround channels drop out leaving the two front channels.  So speech is very distant.

[11223344566778899]

1.       Whenever i start the game, the sound is there until the menu "Press any key". I have no sound from there.
2.       Desktop
3.       Winsows 7 Home premium. 64-bit.
4.       Pentium® Dual-Core CPU  E5300   @  2.60GHz.
5.       Stereo. Standard sound card for Packard Bell.
6.       I have no other applications when playing ME2.
7.       Only this game.

The game worked fine yesterday, but now I don't get sound at all. I ain't the best when it come to fix things with games, so any suggestions?

[Docho]

Hi,

It seems like I have the problem as described in the first posts of this topic. Everything works fine and ME2 never crashes but the audio of the dialogue seems to kick in too late and cut off too early as a result. As a further result the speech and mouth aren't in sync.

1) It can happen everywhere I think, although I get the feeling it never happens  the first minutes I start to play. Possibly after it loads  something new during gameplay it seems to go wrong.

2) I's a laptop, a European Sony Vaio model, the VPC-EB1M1E

3) Windows 7 Home Premium 64-bit

4) Intel Core i3 330m (64-bit) at stock clocks, which is 2,13. It has no turboboost, has 2 cores and 2 HT threads.

5)  Realtek HD (integrated) AND sometimes the soundcard of my headphone, the Microsoft LX-3000. The problem happens on both, so I doubt it's a specific driver issue. In Windows 7 there doesn't seem to be a way to turn hardware acceleration on or off. It's always on stereo.

6) Except for VAIO care, I only boot the PC with necessary System services, nothing else.

7) This is the strange part, the original Mass Effect has the same problem too:( on this laptop. The symptons are the same, although one point of difference is that in the original Mass effect the PC seems to 'lock' for a second and the latest sound seems te repeat a few times while someone is talking and only then the dialogue kicks in and then ends too early. 
All my other games I've played on this laptop, Mirror's Edge 2, COD5: World at War, Prince Of Persia and UT3 don't have this problem.


What I've tried: several drivers, switching between the soundcard of the the Realtek HD integrated soundcard and the built-in soundcard of the LX-3000, updating codecs and defragmenting. With no result.

On my Vista-x64 desktop, which uses the same drivers for Realtek and the LX-3000 headphones I never had any troubles with ME1 and ME2.

[XFer012]

Hello,

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?

It happens only when I talk to characters, but not always.

2.       Are you using a desktop or laptop computer?

Desktop.

3.       What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64 bit)?

Windows 7 Ultimate 64 bit

4.       What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?

Intel Core2 Q9750, 3.2 GHz, 4 cores, stock clock

5.       What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?

Creative X-Fi Xtreme Music PCI.
Hardware acceleration enabled.
Stereo speakers.

6.       What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?

No other applications, I even disable the AVG antivirus.

7.       Do you experience these problems with any other games on this computer?

No (I'm also enjoying your excellent Dragon Age: no audio problems there).

Thanks for the support.

[subsider34]

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
          Yes! This always occurs during a mission cutscene, never during dialog, or on the Normandy.

2.       Are you using a desktop or laptop computer?
          Desktop

3.       What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64
bit)?
          Windows 7 Home Premium 32-bit

4.       What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?
          AMD Atholon 64 X2 4600+ (Revision BH-F2) Not overclocked.

5.       What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?
          This issue has occured both thorugh stereo speakers and 5.1 surround sound.

6.       What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?
          I use Game Booster to shutdown all unnecesary processes and applications (such as Windows Search). I
          do however have ESET Nod 32, Online Armor, and PC Tools Threatfire running, though none of them are doing a scan.

7.       Do you experience these problems with any other games on this computer?
           No never.

Modifié par subsider34, 01 avril 2010 - 11:38 .

[pineappledan]

1. Happens for all of tuchanka content, and when saving Joker at the very beginning. a few other dialogues.  can't hear EDI or anyone giving messages from the ship during missions

2. Using a desktop Dell XPS

3. Using Vista OS

4. Dual-Core processor, has not been overclocked or adjusted in any way.  I don't have any other information as I am at another computer

5. information not available for sound card.  using 5.1 surround sound setup

6. It reliably cuts out in the same times and places irrespective of what else is happening on the computer. 

7.  This only happens with ME2

edit: took some advice from this forum and switched to stereo instead of 5.1 and now it works.  Hopefully there will be a patch that let us use urround ound setups effectively with this game

Modifié par pineappledan, 08 avril 2010 - 08:08 .

[ZeroISHere]

For me the sound stop( i mean i can't hear the dialogue , nor any background sound ) , in samara recruiting mission , when she kills the eclipse merc . Then all gets back to normal when the conversation with shepard starts . Also on the raya i can't hear some of the npcs .



My spec



Motherboard : MSI 790GX-G65

Chipset AMD 790GX

CPU AMD PHenom II X4 955 OC @ 3.6ghz

Ram 6 gigs

No sound card , i'm using the sound chipset of the motherboard . Software mode in ME 2



OS Win xp 64



when i play a game i kill all unnecesary processes using windows task manager .the only programs running are : Catalyst drivers , CCC , and Avast .



I have the same problem in ME1 my other games work fine .

[BudaKhan]

Had it happen twice in game, forget which area it was though. Got audio back instantly by hitting shift to go to power wheel then back out. There'd be a audio transient and then sound would come back. When audio cuts out, there's also a nasty transient that happens. I feared for my subwoofer.

[SnoopD0ug]

1.       Does the problem happen in a specific location in the game or after a specific sequence of actions?
Dialog gets cut off anytime there is dialog.Like the last few words in a sentence about every 5 or 6 lines

2.       Are you using a desktop or laptop computer?
Both
3.      
What operating system are you using (please specify whether it’s XP,
Vista, or 7, whether it’s the Home, Professional, Ultimate, etc.
variant, and whether it’s 32 or 64 bit)? Both run Win 7 home prem X64

4.       What type of
processor are you using (please specify manufacturer, model, clock
speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your
processor?desktop = Intel Q9650 3.0(OC'd to 4.0) quad 64 , Laptop = Intel P8400 2.24 dual 64

5.       What type of sound card are you using? Is
hardware acceleration enabled? What speaker configuration are you using
(stereo or surround)?desktop = onboard(evga 780i ftw realtech hd) hardware accel on 2 ch stereo, Laptop = realtech onboard accel off(to my knowledge) 2 ch stereo

6.       What other applications are running
on the computer when you’re playing ME2? Is your virus scanner doing a
scan when these issues happen?since I've been troubleshooting this problem I've restricted demanding programs from running during play.

7.       Do you experience these problems with any other games on this computer?This particular issue i've only seen in this game. I own at least 10 other EA games and with other games i play only in ME2.

[demongirl420]

please clickhttp://social.bioware.com/brc/967354

[pedronveloso]

1. I've this problem, and it's really anoying. My audio cuts back early at dialogs, normaly the last word or 2 words. It doesn't seem to happen in any specific situation, place or character.. it happens in all dialogs.

2. Computer, ATI 4800, 4GB RAM DDR3

3. Windows 7 x64 Professional, updated to the lastest drivers and updates from windows too

4. Core 2 Duo 6300

5. "Is hardware acceleration enabled?"
> Tried both with that option on and off, the problem remains, even after reboot.

"What speaker configuration are you using (stereo or surround)?"

Surround 5.1

"What type of sound card are you using?"

Onboard one, my mainboard its a Gigabyte  GA-P35C-DS3R (rev.
2.0)
-> Motherboard also updated to the lastest BIOS

6. "What other applications are running on the computer when you’re
playing ME2?"

None worth mentioning, apart from windows usual services, PunkBuster running on background, and I'm using Avira antivirus, but I tested deactivating the antivirus and that didn't solve the problem too.
Hey,

7. "Do you experience these problems with any other games on this
computer?"

No. I also have Mass Effect 1 installed and it doesn't have this problem.


Some usefull things worth mentioning too:

I've instaled the game once, and it didn't had this error. Recently I've reinstalled it, and this time I've installed the expansions from Cerberus:

ME2_CerberusArc
ME2_CerberusWpnArmor
ME2_Hammerhead
ME2_NormandyCrash
ME2_Zaeed

[NaclynE]

Oops. wrong place. my bad.

Modifié par NaclynE, 02 mai 2010 - 06:49 .

[Caden Graka]

1.       Does the problem happen in a specific location in the game or
after a specific sequence of actions?

Happens throughout the game, in cutscenes, conversations, during combat...
The only voice that doesn't have this issue is EDI.  That character's voice comes through crystal clear.

2.       Are you using a
desktop or laptop computer?

Desktop

3.       What operating system are you
using (please specify whether it’s XP, Vista, or 7, whether it’s the
Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64
bit)?

Windows XP Professional, 32 bit, SP 3.  Fully updated.

4.       What type of processor are you using (please specify
manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you
over-clocking your processor?

Intel Pentium 4, 3.20 Ghz, 2 cores, 32 Bit.  Not over-clocking

5.       What type of sound card are
you using? Is hardware acceleration enabled? What speaker configuration
are you using (stereo or surround)?

SB Audigy 2, Hardware acceleration is enabled.  Currently using 5.1 surround.   Drivers fully updated

6.       What other applications
are running on the computer when you’re playing ME2? Is your virus
scanner doing a scan when these issues happen?

Norton Anti-Virus.  It does not do any scanning during gameplay.

7.       Do you
experience these problems with any other games on this computer?

No.  First time I've had this issue

[B1n4ry]

B1n4ry wrote...

1. It seems as if it started when I entered the Citadel, but it occurs everywhere in the game now. I had a about 18hours of playtime when it started.

2. Desktop computer

3. Windows 7 Ultimate 64-bit

4. Intel Core i7-920
    2,67GHz clock speed
    4 cores
    64-bit
    Dynamic overclocking Gigabytes C.I.A2 Motherboard functions

5. Realtek Onboard sound. Hardware accelrated (I think). Stereo configuration.

6. Applications running: Steam, uTorrent 2.0, Avira Antivirus, Curse Client v4, Razer Lachesis.
   Antivirus scan is not running when this happens.

7. No, I do not experience these problems with any other games on my computer. I have even played through Mass Effect 1 (40-50 hour playtime) without these problems. Mass Effect 2 would be my first encounter with this problem.

Solved my audio cut out problems by turning off the overclocking

[Yabberkanaw]

1. Does the problem happen in a specific location in the game or

after a specific sequence of actions?



It happens in many places, every time a character has to say a long sentence.



2. Are you using a

desktop or laptop computer?



Desktop



3. What operating system are you

using (please specify whether it’s XP, Vista, or 7, whether it’s the

Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64

bit)?



Windows XP Professional, 32 bit, SP 3. Fully updated.

Also Windows 7 Ultimate 64 bit, fully updated.



4. What type of processor are you using (please specify

manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you

over-clocking your processor?



Double Intel Xeon quad-core 64 bit 2.8 GHz. Not over-clocking



5. What type of sound card are

you using? Is hardware acceleration enabled? What speaker configuration

are you using (stereo or surround)?



Integrated Realtek HD, with hardware acceleration (but disabling it does not change anything); stereo speakers (earphones).



6. What other applications

are running on the computer when you’re playing ME2? Is your virus

scanner doing a scan when these issues happen?



Avira Antivir free. It doesn't scan during gameplay.



7. Do you

experience these problems with any other games on this computer?



Mass Effect 1.

[Leremyr]

1. Does the problem happen in a specific location in the game or
after
a specific sequence of actions?

- No, it simply happens all the time, in all sequences with all persons.


Are you using a desktop or laptop computer?-

- Desktop


What operating system are you using
(please specify whether it’s XP, Vista, or 7, whether it’s the Home,
Professional, Ultimate, etc. variant, and whether it’s 32 or 64
bit)?


- Windows 7 | Professional | 32-Bit Intel Pentium II Xeon, 2956 MHz | Not overclocked


What type of processor are you using
(please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit,
etc.)? Are you over-clocking your processor ?

- Intel Pentium III Xeon, 2956 MHz | Not overclocked


What type of sound card are you using?
Is hardware acceleration enabled? What speaker configuration are you
using (stereo or surround)?

- Realtek High Definiton Audio (?), Stereo


What other applications are running on
the computer when you’re playing ME2? Is your virus scanner doing a scan
when these issues happen?

- Trillian, AviraAntivir (Not scanning), Six-Engine


Do you experience these problems with any other games on this computer?-

- Yes, with Mass Effect 1, Assassin's Creed 2 and Settlers 7

Solution for me:
I read about trouble with programs accelerating your PC, so I tried play with Six-Engine (ASUS Only) disabled and it finally worked after now 5 months :-) . Unfortunately it doesn't seem to be the solution for everyone :-( .

Modifié par Leremyr, 02 juin 2010 - 12:24 .

[Aimo Tursas]

1. Does the problem happen in a specific location in the game or 
after a specific sequence of actions?

Happens all the time, repeatedly

2. Are you using a desktop or laptop computer?

Desktop

3. What operating system are you using (please specify whether it’s XP, Vista, or 7, whether it’s the Home, Professional, Ultimate, etc. variant, and whether it’s 32 or 64 bit)?

Windows 7 Professional x64

4. What type of processor are you using (please specify manufacturer, model, clock speed, # cores, 32 v. 64 bit, etc.)? Are you over-clocking your processor?

Intel® Core™2 Extreme CPU X9650 @ 3.00GHz, not overclocked

5. What type of sound card are you using? Is hardware acceleration enabled? What speaker configuration are you using (stereo or surround)?

Intel HDA, ADI codec, 5.1 surround

6. What other applications are running on the computer when you’re playing ME2? Is your virus scanner doing a scan when these issues happen?

Avira Antivir, not scanning

7. Do you experience these problems with any other games on this computer?

Never

Modifié par Aimo Tursas, 24 mai 2010 - 06:04 .