A week ago or so my account was temporarily suspended for expressing political views not beneficial to EA (I said that piracy was not the same as stealing basically). The suspension was meant to last for 72 hours, but during this time I was still able to use the forums on the computers where I was still logged in. However, anywhere else I would not be able to log in. This is still the case a week afterwards and I am left unable to access Cerberus Network, no matter where I am. I bought the game and consider this a withdrawal of service that I paid for. I therefore would be very grateful if my account could be restored or my payment returned.
Banned from Cerberus Network?
Débuté par
meznaric
, mars 06 2010 01:58
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#2
Posté 24 mars 2010 - 12:17
Don Moar
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- BioWare Employees
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- 137 messages
Hey,
There should be no correlation between being banned on the forums and being unable to access the Cerberus Network or content which you have downloaded and to which you are entitled.
I've sent a PM to meznaric for additional info.
Don M
There should be no correlation between being banned on the forums and being unable to access the Cerberus Network or content which you have downloaded and to which you are entitled.
I've sent a PM to meznaric for additional info.
Don M
#3
Posté 29 mars 2010 - 05:21
Don Moar
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- BioWare Employees
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- 137 messages
Hey,
After investigating and working w/ Meznaric about the problem he's having, the issue has been resolved and he can log in and post on the forums normally again.
According to our database, the ban was lifted normally and automatically at the expected time, but there was some problem with his account / password that was preventing him from being able to log in. Changing his password seemed to rectify the problem.
The problem about not being able to access the Cerberus Network was a misunderstanding about the way the *website* worked, not about being unable to access the content in the game. Again, your ability to use DLC does not depend upon whether or not you have been banned from the forums.
Don M
After investigating and working w/ Meznaric about the problem he's having, the issue has been resolved and he can log in and post on the forums normally again.
According to our database, the ban was lifted normally and automatically at the expected time, but there was some problem with his account / password that was preventing him from being able to log in. Changing his password seemed to rectify the problem.
The problem about not being able to access the Cerberus Network was a misunderstanding about the way the *website* worked, not about being unable to access the content in the game. Again, your ability to use DLC does not depend upon whether or not you have been banned from the forums.
Don M
