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[Eluna Wraith]

I bought a Pre-paid version of DAO containing Shale and the Blood Dragon armor.
The armor is working fine, Shale says it's unauthorized and Spells and conversations stopped working on him after some hours of playing. I can't read spell names and descriptions. I quitted the game and re-enabled the content, after loading the game again shale is just totally gone. I'm stuck with 3 of my characters and Shale just went away. I don't have the Control Rod anymore as well, it also went away. It's says I'm unauthorized to use Shale as I still downloaded it. Please help me w ith this.

Best Regards,
~ Eluna