Jallard wrote...
THEY DON'T GIVE TWO ****S ABOUT QUALITY CUSTOMER SERVICE AND SUPPORT.
The fact that they have kept silent and not produced a fix is undeniably evident. Again, I challenge them to prove me wrong?
That's hardly a fair assessment if you're referring to Bioware. They clearly care, but their priorities are suspect as we've seen with the Bioware Bazaar and the Feastday DLC. If you're referring to the publisher, EA, then you are 100% correct and this shouldn't be news to anyone - they're the publisher.
DAA had a release deadline. Bioware likely did the best they could (which was evidently not good enough) to meet this deadline set by EA and the RTO snafu likely didn't help. Water under the bridge. With no clear deadlines on the horizon (I don't consider the 02.01.2011 date relevant without a title), Bioware is free to show us where their priorities lie with regards to providing quality, comprehensive updates to their game. The Feastday DLC was silly and didn't address the much more visible problems with the game, but ultimately was a very small investment in time/effort. What Bioware does from here is most important. If they spend this time to fix the game, everyone will be happy. If EA sets arbitrary deadlines for patch releases, like Atari did for Obsidian's NWN2, then nothing worthwhile will ever get fixed.
I'm sure Bioware wants to fix this game as much as they want to continue creating new content for it, but as far as I'm concerned, they haven't demonstrated their
ability to do it, whether due to restrictions imposed by their publishers or by the weakness of their QA. A Bioware announcement of a patch tells us nothing. Addressing these concerns tells us much more. The ideal "coming out" announcement would address both of these matters, honestly and succinctly.
Also, I'll admit my own ignorance regarding the QA effort involved in a multi-platform title like this. It is likely that at least some of the console testing takes place outside of Bioware's control/supervision. However, PC testing should be under Bioware's control, and as we've seen, this area needs some work.