Hammer6767 wrote...
Where I am not 100% wrong is that there are too many grey areas out there. If a game works fine for 9 out of 10 people, are you saying that it is absolutely a bug causing the last person's game to crash? Or could it be bad memory stick in their pc? Overheating issues? Overclocking issues? Corrupt driver or DirectX install? Windows not up to date?
There are way too many variables and, no, the issues you describe are not game breaking bugs. It sounds more performance related on the PC/OS side.
You might want to explain why the same bugs are on the Xbox 360, then. Or why unloadable save files do not qualify as "game breaking".
There's a bug that occurs under common circumstances that renders save files unreadable. No exploits, unusual actions, hardware modifications, or anything else is require to produce it-- you just need to cause any shopkeeper to acquire too many items.
Bioware was made aware of the bug four months ago, but has taken no corrective action, and has failed to even provide useful information in the forum thread (Xbox Technical support, roughly 400 posts on that topic) discussing it. Bioware's customer service, if contacted directly, states that bugs need to be worked out on the forums. The moderator of the forum in question claims that the forums are unofficial, and formal complaints need to go to Bioware's customer service. Essentially, there is a circle of Bioware personnel, all pointing a finger at someone else, and failing to take accountability for their defective product.
It's truly, truly awful customer support on multiple levels-- technical service, customer relations, and organizational. To me, that points at incompetence at the management level, and I hope whoever is in charge of that department is replaced by someone more capable.





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