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Awakening Launch Letters from the Team


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#201
Krethka

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Hammer6767 wrote...

Where I am not 100% wrong is that there are too many grey areas out there.  If a game works fine for 9 out of 10 people, are you saying that it is absolutely a bug causing the last person's game to crash?  Or could it be bad memory stick in their pc?  Overheating issues?  Overclocking issues?  Corrupt driver or DirectX install?  Windows not up to date?

There are way too many variables and, no, the issues you describe are not game breaking bugs.  It sounds more performance related on the PC/OS side.


You might want to explain why the same bugs are on the Xbox 360, then.  Or why unloadable save files do not qualify as "game breaking".

There's a bug that occurs under common circumstances that renders save files unreadable.  No exploits, unusual actions, hardware modifications, or anything else is require to produce it-- you just need to cause any shopkeeper to acquire too many items. 

Bioware was made aware of the bug four months ago, but has taken no corrective action, and has failed to even provide useful information in the forum thread (Xbox Technical support, roughly 400 posts on that topic) discussing it.  Bioware's customer service, if contacted directly, states that bugs need to be worked out on the forums.  The moderator of the forum in question claims that the forums are unofficial, and formal complaints need to go to Bioware's customer service.  Essentially, there is a circle of Bioware personnel, all pointing a finger at someone else, and failing to take accountability for their defective product.

It's truly, truly awful customer support on multiple levels-- technical service, customer relations, and organizational.  To me, that points at incompetence at the management level, and I hope whoever is in charge of that department is replaced by someone more capable.

#202
PSUHammer

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angelo1907 wrote...

As predictable as inconciderate know-it-all people who are always right..right?You should know...

Thousands was an exageration,i wasn't trying to be precise,i was just expressing my level of frustration.However,does it need to be thousands of people with problems for them to fix the issues?Its certainly not one or two guys along with me,its a lot of people that bought a broken game and frankly i don't care if you aggree with me or not that it is broken,

Youemind me of the rich folks in times of crisis saying"there's no crisis,in my household everything works as usual,we have plenty of money to spare"while poor or regular people are unemplyed and starving.I'm of course not accusing you of something like that!
My point is that when something is not directly affecting you its all the other people's fault right?It can't be bioware's fault for god's sake!

Btw,you said:"If a game works fine for 9 out of 10 people, are you saying that it is absolutely a bug causing the last person's game to crash?"Where are YOU getting your facts?

Let me now immitate your know it all style from the last two things you said.
Those ARE game breaking bugs whether you like it or not.
Some of us people DO know about how PC's Windows and hardware work and some of us have been playing games for more than 15 years now so please..stop the patronising and go play your GOOD copy of the game lucky boy,ok?

Oh and one last thing you failed to notice.(surprising i know,how did you miss it in your omniscience?).People's major issue with Bioware is not the FACT that there are bugs.Its the fact that Bioware is basically silent for MONTHS now while many people cannot play their game.The old bioware always tried to help out with bugs and those kind of things.Nowadays its a completely different story.

Go take a look at the PC technical forums and tell me there is no problem,if there is no problem how come Bioware said they are LOOKING INTO THE PROBLEM??????

Cheers!


I am not going to get into a pissing match with you as you are obviously offended because I disagreed with you and you resorted to personal attacks.  Typical.  I never said I am a know it all, but you are acting like you KNOW there are bugs causing your game to crash yet have not proven it...just blaming and whining as it can't possibly be you.

Live in ignorant bliss, my friend, while I enjoy the game in my "rich" world, as you put it...

:whistle:

#203
PSUHammer

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Krethka wrote...

Hammer6767 wrote...

Where I am not 100% wrong is that there are too many grey areas out there.  If a game works fine for 9 out of 10 people, are you saying that it is absolutely a bug causing the last person's game to crash?  Or could it be bad memory stick in their pc?  Overheating issues?  Overclocking issues?  Corrupt driver or DirectX install?  Windows not up to date?

There are way too many variables and, no, the issues you describe are not game breaking bugs.  It sounds more performance related on the PC/OS side.


You might want to explain why the same bugs are on the Xbox 360, then.  Or why unloadable save files do not qualify as "game breaking".

There's a bug that occurs under common circumstances that renders save files unreadable.  No exploits, unusual actions, hardware modifications, or anything else is require to produce it-- you just need to cause any shopkeeper to acquire too many items. 

Bioware was made aware of the bug four months ago, but has taken no corrective action, and has failed to even provide useful information in the forum thread (Xbox Technical support, roughly 400 posts on that topic) discussing it.  Bioware's customer service, if contacted directly, states that bugs need to be worked out on the forums.  The moderator of the forum in question claims that the forums are unofficial, and formal complaints need to go to Bioware's customer service.  Essentially, there is a circle of Bioware personnel, all pointing a finger at someone else, and failing to take accountability for their defective product.

It's truly, truly awful customer support on multiple levels-- technical service, customer relations, and organizational.  To me, that points at incompetence at the management level, and I hope whoever is in charge of that department is replaced by someone more capable.


Ah, can't speak to the 360 version, although I know patches are slower on that system.  But for the PC version, there are no game breaking bugs at the moment (i.e. bugs that cause you not to be able to play and/or complete the game).  There are annoying bugs, but I am sure they will be fixed in due time.

By the way, EA is the official support channel for Bioware games, not Bioware.  Most developers don't offer direct support....

#204
Jallard

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I installed the Awakening on Friday and between Friday and today, Sunday, my game has crashed twice, when I was fighting with three Mages on my team, using lots of spells. At best I am near the final battle with the Brood Mother. Maybe another hour or two of playtime?!?



So, having only crashed twice in perhaps 18-hours I'd say that was good odds. Like Hammer was saying earlier I may have run out of memory or perhaps my card over heated: although I don't have any part of my system overclocked and I am running on SLI with the video card and the memory?



Just saying?!?

#205
xCirdanx

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Hammer6767 wrote...

Ah, can't speak to the 360 version, although I know patches are slower on that system.  But for the PC version, there are no game breaking bugs at the moment (i.e. bugs that cause you not to be able to play and/or complete the game).  There are annoying bugs, but I am sure they will be fixed in due time.

By the way, EA is the official support channel for Bioware games, not Bioware.  Most developers don't offer direct support....


So constant crashing, to the point where the last quicksave also doesn´t work is not game breaking? How about loality quest not starting or approval raiting being buged? Oh i guess that´s just "annoying".

Then what about standing at the end of the mines without any single piece of gear on my char and no inventory, what should i do fight everything naked? Not to mention that i can´t complete several quests because of this, because well the quest items are gone.

That´s pretty game "breaking" if you ask me. This is the worst thing they ever released in terms of problems. Sure the story is nice and i was realy eager to play thru it, despite shallow quests no returning party members except one and some decisions that just make no sense at all. But this is totaly unacceptable, the tech support forum shows this very well i think.

Be glad you have no problems, because a ton of people obviously have some.

#206
Krethka

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Hammer6767 wrote...
By the way, EA is the official support channel for Bioware games, not Bioware.  Most developers don't offer direct support....


As I quoted above, the people who answer the Customer Service questions at ea.com send you to the Dragon Age forums.  The people on the Dragon Age forums try to send you to EA.  Everyone in the partnership is pointing fingers, and no one is stepping up and taking accountability for a defective product.  I don't care who plays what role in the project-- that's unacceptable for any business.

If you sold me a car and the engine didn't work, you'd be expected to fix it for free, or refund the purchase.  You wouldn't stand there and blame the plant that built the engine.  You'd fix my car, or I'd have the Better Business Bureau and a lawyer on the property post haste.

I don't see why paying customers should be expected to roll over and passively accept defective software.

#207
Krethka

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Also, for the record, if you go to EA's website and navigate to a Dragon Age forums link, they send you to:

http://forum.ea.com/...s/show/201.page



And since that redirects me here (as do the instructions given to me by EA Customer Support), I'm considering this the official place to voice my dissatisfaction.

#208
LordTwann

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 Any word on a mac version?

#209
angelo1907

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Hammer6767 wrote...

Ah, can't speak to the 360 version, although I know patches are slower on that system.  But for the PC version, there are no game breaking bugs at the moment (i.e. bugs that cause you not to be able to play and/or complete the game).

/facepalm

Krethka wrote...

Also, for the record, if you go to EA's website and navigate to a Dragon Age forums link, they send you to:
http://forum.ea.com/...s/show/201.page

And since that redirects me here (as do the instructions given to me by EA Customer Support), I'm considering this the official place to voice my dissatisfaction.

QFT

I am not going to get into a pissing match with you as you are obviously offended because I disagreed with you and you resorted to personal attacks.  Typical.  I never said I am a know it all, but you are acting like you KNOW there are bugs causing your game to crash yet have not proven it...just blaming and whining as it can't possibly be you.

No,you never said you know it all,you just act like it.
Oh and a little hint:Bioware itself KNOWS there are problems so this whole conversation is moot anyway.


Live in ignorant bliss, my friend, while I enjoy the game in my "rich" world, as you put it...
[smilie]http://social.bioware.com/images/forum/emoticons/whistling.png[/smilie]

To be ignorant of one's ignorance is the malady of the ignorant.
You should know.

You are right about one thing however,going into a pissing match will not benefit either of us so lets just leave it at that.

#210
ivanasw

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DAO was great, but awakening is rushed. Shame.

#211
PSUHammer

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I think it's funny when people call others ignorant, yet use horrible grammar and spelling.



I'm just saying...



Anyway, good luck being angry at Bioware.




#212
Willowhisper

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For the most part, I really enjoyed DAO......however, Awakenings just finished too quickly.  Here I was just going along....killed "The Mother" and oops....all done!!!! :crying:  I was really hoping for more content.  And then, just after I bought Awakenings, and just a little while after I bought all the other DLC, here comes more?  Yeah, I know that making games is expensive, but when you consider how much they have made off this game already, it's just frustrating.  I was hoping the EA I learned to hate years ago had changed.  Alas, no.

#213
angelo1907

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I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..



I'd love to see you use my language better than i use yours!C'mon!Show me!

#214
Willowhisper

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angelo1907 wrote...

I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..

I'd love to see you use my language better than i use yours!C'mon!Show me!


Angelo, I'm sure Hammer didn't know that you are not a native English speaker.  I think you write excreptionally well considering that English is a second language for you.  So well, that it does appear that you are one of the sloppy writers that is prevelant on message boards.  I appreciate the ability you have far more than you might think.  I have no ear for languages and, in spite of my best efforts, I only know a few words of other languages and no grammar or ability to put them together. 

Keep on writing....I so appreciate what you're doing. :)

#215
Jallard

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SuperDyu wrote...

( SPOILERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! )
First off thank you BioWare and EA for continuing the franchise. While my criticisms will be many they are only provided to help you out - I overall feel you always provide solid products, so I am nit picking here to push BioWare to the next level of awesome.

Criticisms as I play (expect edits):

Ogren's appearance was a bit "fan boy"'ish of a feel at the start. The dialog could have been more in depth or more serious of a tone. Yes, Ogren is a funny guy, but in light of an attack he might crack wise once but still have some sense of seriousness - this was missing in the starting encounter.

Rowland's death comes off as meaningless. This is in stark contrast to the deaths in the Origin stories in DA:O. We had an bit to get somewhat connected to those characters. Felt forced to give him encouragement considering I don't really care about him.

- Reached part after clearing out Virgil's Keep

The pacing felt a bit off for an introduction (especially compared to DA:O). I don't care about any of the characters involved so far and the story seems like it is already picking up. Anora shows up with guards around her, a bit odd... she is the Queen, why would she show up in the first place? Seems forced.

Varel is saved, but just gets up and says "Hi there are soldiers coming" this felt totally off considering what has happened. At least let players have a conversation with him as he is still injured or tired from his ordeal, and at the end of the conversation trigger him stating that soldiers approach.

One major gripe I have to get off my chest, and it's with love BioWare... Ogren is not Alistair. 

Placement of "The Warden Commander" (Player Character) feels off considering you are the commander. So far I noticed I'm placed as if I were a guest in conversations that take place in my own castle.  While this is minor and less annoying to move around, it conveys a feeling of subordinate that was present in DA:O  - which made sense. If I'm the Commander of the Grey Wardens, I should be standing with my back to "the throne" (for lack of a better term) in the primary rooms.

Don't care about intro woman dying during the joining (dont even remember her name as I'm alt tabbed  - Mhirti?) She is definitely no Sir Joree, again it comes down to little to no interaction with her.  She does not matter. It would have been just as easy to not put her in at all (disregard if she comes back as an OMG DarkSpawn). 

 Overall, this portion of the game seemed very rushed from a story/player perspective.  I would have liked to bathed in the glory of what I achieved more.  A recommendation perhaps would be to add in 1 map with conversations with Mhirti so she can tell me about herself as did the other GW try outs did in DA:O.  Tell me about her mother, her father, her connections to Loghain, something to make me care.  I have an emotional attachment to the first game going into this, it should have been exploited more.

One mechanic along the lines of the "extra map" could have had a long conversation as the start of the game. In this, you can establish what would have happened in the previous DA:O and placed that as the starting point for DA:A. This is something I considered for my own custom campaign. It really would play out similar to Alistair's asking the player what he thought about his party members in the original game.

Example:  Mhriti goes "How did you defeat the archdemon?"  Even provide a "I prefer not to say" option, if the player just doesn't want to deal with it, etc.  I'm fairly certain BioWare considered this, but I'm unsure why it wasn't put in outside of resource constraints. DA is driven by story, and the motivation for the expansion is the continuation of that story... at least for me :)


(reserved for more edits)


I tend to agree with SuperDyu. Although, I would have rather Mhirti had survived the joining and Ogren passing away. Having completed the game twice now, I hardly even used Ogren. Like in DAO I am always killing off Zeveran simply because I don't like his character, at all.

Alister was and is a total cry baby loser, who couldn't fight his way out of a wet paper bag: even if the bag had a hole in it already. (When it comes to romacing Alister as a female character I always go for Leliana instead, because he is such a loser.) In the Awakening you did not dispppoint me with Alister. He is still a loser. (I would have prefered to have had Anders in DAO.) I hope Anders comes back in DAO2?!? I also hope (and pray) that we can again transfer our created characters in DAO into DAO2, just like in Awakening.

Velanna on the other hand is such a cynic that it is hard to like her. as was Nathaniel. I like Justice's sense of honor. I also became fond of  Sigran. She has a great personality. All in all, however, Awakening is acceptable as an expansion, but not worth $39.99. Thank you.

Modifié par Jallard, 18 avril 2010 - 06:53 .


#216
Analytic

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Thanks for Dragon Age in general, definitely looking forward to more content :)

#217
MonkeyChief117

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Krethka wrote...
You might want to explain why the same bugs are on the Xbox 360, then.  Or why unloadable save files do not qualify as "game breaking".

There's a bug that occurs under common circumstances that renders save files unreadable.  No exploits, unusual actions, hardware modifications, or anything else is require to produce it-- you just need to cause any shopkeeper to acquire too many items. 

Bioware was made aware of the bug four months ago, but has taken no corrective action, and has failed to even provide useful information in the forum thread (Xbox Technical support, roughly 400 posts on that topic) discussing it.  Bioware's customer service, if contacted directly, states that bugs need to be worked out on the forums.  The moderator of the forum in question claims that the forums are unofficial, and formal complaints need to go to Bioware's customer service.  Essentially, there is a circle of Bioware personnel, all pointing a finger at someone else, and failing to take accountability for their defective product.

It's truly, truly awful customer support on multiple levels-- technical service, customer relations, and organizational.  To me, that points at incompetence at the management level, and I hope whoever is in charge of that department is replaced by someone more capable.


^THIS. You would think that BW/EA would have got the message now. Maybe the bugs are because of the DA budget? You might have noticed that ME2 had very few bugs compared to Dragon Age.

#218
nikki191

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i got 3/4 of the way through awakening and ive completely had it.

i should not have to check forums and walkthroughs just to find a work around for quests, etc that are bugged and glitched beyond belief.

i shouldnnt have to put up with patches that not only dont fix issues that have been outstanding for months but actually break the game further.

i shouldnt be forced to pay $40 for a beta of an expansion. because obviously bioware only gave it a half assed playtest..

i like dragon age origins, i have over 430 hours logged according to steam.

but i couldnt be bothered even finishing awakening due to the bugs, mysteriously vanishing gear my character permamently lost in the silverite mines, finding out that recruiting sigrum last meant i couldnt give her the joining, giving characters a single item and discovering their approval has glitched, random crashes galore in the wending woods, runes being glitched, rune crafting thats a pain in the ass if your character isnt the crafter, a keep i didnt even feel a part of. I mean come on crossroads keep at the very least showed how to do it much better, gee i get the option to repair the walls and in an abstract way improve my soldiers arms and armour, plot holes you could drive a truck through, not a single peep about my LI till the end? not to mention the stupid ass choice to remove so much of the DLC content

ill keep a check on the news for this game, and when its properly patched and actually working as its meant to then ill consider installing it again

Modifié par nikki191, 20 avril 2010 - 10:12 .


#219
Talogrungi

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PC Player here. Generally speaking, I enjoyed Awakenings.

I've only completed it once so far (as a melee rogue) and am currently in the process of another Origins playthrough (mage this time) to import for a second Awakenings playthrough.

The bad:

I was disappointed at the lack of romance options.
I was disappointed at the lack of class/origin dependant dialogue.
I was disappointed that some long-standing bugs weren't fixed.
I was disappointed that some Origins DLC items didn't import.
I never really liked Oghren and I missed my dog. :(

The good:

I enjoyed how the Mhairi character played out. I liked the new companions in general.
I liked the new Skills; especially the ability to create runes and restore Stamina.
I enjoyed the story; the sense of urgency and that it didn't try and outdo the Origins threat.
I liked the visual variety of some of the Awakenings weapons and armour.
I appreciated having the party chest available early in the game.

#220
PSUHammer

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angelo1907 wrote...

I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..

I'd love to see you use my language better than i use yours!C'mon!Show me!


Ignorance can transcend national origin...

Anyway, has there been mention of any further DLC for DAO?

Modifié par Hammer6767, 20 avril 2010 - 12:11 .


#221
Pine

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In general, it seems as though most people want more believable character dialogues, and more believable reactions to events from the other members of the party. in Origins, you ended up caring about your party and your hero persona; that is what made Origins a game above and beyond other games, to suspend our disbelief to the point where we are emotionally involved with our characters. (Yes, we want the Dog, and yes we want Morrigan). Origins was something you wanted to get back to because you just had to see what happens next to your character. Awakening is good, but it's almost "just another dungeon crawl" . Get those writers back! You need more plot development to reach the bar you guys set for yourselves. Please don't view this as an insult, it is actually very high praise that your public cares so much about the characters you created!

Modifié par Pine, 20 avril 2010 - 08:48 .


#222
Jallard

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Hammer6767 wrote...

angelo1907 wrote...

I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..

I'd love to see you use my language better than i use yours!C'mon!Show me!


Ignorance can transcend national origin...

Anyway, has there been mention of any further DLC for DAO?


Even most Americans don't speak proper English, let alone understand it!?! We are prone to colloquialisms depending upon where we live in the US. That's how our government gets over on us, using high borne English that the commoners don't speak nor understand. See what I mean? I was once told by a college professor, Dr. William Glasser, to write how I speak: so here you go.

Modifié par Jallard, 20 avril 2010 - 10:05 .


#223
bzombo

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angelo1907 wrote...

I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..

I'd love to see you use my language better than i use yours!C'mon!Show me!

i think it's funny that you choose to insult entire nations of people over what someone on a message board said. no one on here that nitpicks grammar and spelling is ever from anywhere but the us. i just don't get the need to bash people's nationalities/cultures/countries as if only where they live is right.

#224
Jallard

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bzombo wrote...

angelo1907 wrote...

I think its funny when americans are trying to get the higher ground using the fact that some people of other nationalities who use english to communicate on message boards are not using it as well as a NATIVE speaker..really..

I'd love to see you use my language better than i use yours!C'mon!Show me!

i think it's funny that you choose to insult entire nations of people over what someone on a message board said. no one on here that nitpicks grammar and spelling is ever from anywhere but the us. i just don't get the need to bash people's nationalities/cultures/countries as if only where they live is right.


I forgot to mention that I am an American with only some college education.

#225
placeboblack

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I was on the fence about Awakenings, I cancelled my order after reading some of the complaints here. Yeah, people maybe blowing things out of proportion but, every negative is usually rooted in some fact.