77 réponses à ce sujet

[Jaesic]

While I've been posting updates on testing various settings in the patch 1.03 bug reporting thread, I'm hoping to get some feedback from more than one or two people on a possible work-around for the crash problem. Please try these things and report back if this resolves the issue for you (or even if it doesn't). Your assistance will help us (and Bioware) get a final working repair to the problem.

Go into your Options menu, under Game; find the option for Autosave (left column, near the bottom) and uncheck it.
Switch over to the Online tab; uncheck all four boxes on the right side under Profile.

Play for a length of time in which you normally have several crashes. For me personally, that was any duration over an hour (was not uncommon for me to have two or three crashes an hour). With these options all unchecked, I've been able to clock a four hour period with no crashes at all.

Good luck, all.

[AlgidHalcyon]

I've reinstalled the game as advised by another person and I've followed your directions - will post on how well it runs. Thank you for the tip. :>

[AlgidHalcyon]

Alright, so since reinstalling the game and applying the patch through the Awakening disk and following these instructions, my computer has not crashed since. There is hope!

[Jaesic]

Good to hear.

[Jaesic]

So I see a number of new posts about people having crash issues... and yet no one else is trying this solution (or at least saying whether it worked or did not work for them)? Anyone?

[Geimhreadh]

One thing I did that seems to be working (so far... *knocks on wood*) was updating my sound drivers. That got me through what little remained of the basic game and a decent ways into Awakenings without any issues.



If your system uses a Realtek sound device, I'd suggest making sure you have the most up-to-date drivers available (this would probably be a good idea for people with other setups). It most likely won't hurt, at least.

[Jaesic]

Thank you for the alternate suggestion; but I've solved the problems I was having (by disabling these features)... I am simply seeking independent verification from other players that would assist Bioware in further isolation of the crashes for inclusion in a future patch.

[hazmatzak]

I tried your suggestions, but it still crashes during battles. Worth a try, though. I'm normally logged off, so disabling (some of) the online features might have no effect.

[carlosjuero]

I tried this... and the game crashed 2 minutes later at the start of combat, and the options reverted themselves :/.

[kryse21]

Thanks for the tips, but they did not work for me unfortunately.

[kryse21]

In regards to this post, I did try one thing that has seem to help me. Been playing for about an hour and a half no with no crashes when I used to crash every 15 mins. I limited DA to using only 1 of my 2 processor cores through the task manager. Hope this helps anyone else.

[Popeandy]

Tried, did not work. All together now lets sing it! ~ it's the patch...the patch oh baby it's the patch Bioware fix the patch plix pl0x~



/ragequit life

[Suron]

nope...makes no difference...did exactly as directed and FIRST cast of mana clash....crash.

[Jaesic]

Yes, whatever Pope. Assigning blame doesn't solve it though. Some of us prefer to make an effort to help fix the problems instead of standing around demanding someone else do it for us... a statement that is true about far more in some parts of the world than a game for which you paid LESS THAN 4 HOURS of wages for most educated and experienced labor.

[Jaesic]

Thanks everyone for the feedback on the possible solution. It seems like there's at least two things resulting in crashes... or else the autosave issue is just a symptom of something else that's only applicable in certain cases. For those who this did NOT work for... are you running a system that using Realtek sound? If so, I've seen some comments that there is a Realtek driver issue for some people; so you might want to double check your driver is current.



For those that neither of these things work for... is the crash you're experiencing completely random? or does it always happen during certain events (like casting a certain spell/ability, using a certain tactic or tool, etc)? have you observed ANY pattern in what happens?

[carlosjuero]

Jaesic wrote...

Thanks everyone for the feedback on the possible solution. It seems like there's at least two things resulting in crashes... or else the autosave issue is just a symptom of something else that's only applicable in certain cases. For those who this did NOT work for... are you running a system that using Realtek sound? If so, I've seen some comments that there is a Realtek driver issue for some people; so you might want to double check your driver is current.

For those that neither of these things work for... is the crash you're experiencing completely random? or does it always happen during certain events (like casting a certain spell/ability, using a certain tactic or tool, etc)? have you observed ANY pattern in what happens?

Realtek Sound w/ latest drivers :/
The crashing seems completely random, sometimes it will stutter and almost crash when achievments are unlocked - sometimes not. Sometimes it will be at the start of a battle, sometimes not. Sometimes it will be at the start of a cut scene, sometimes at the end if combat initiates, and sometimes it will just crash with no warning or rhyme/reason.

[hitotsumusha]

I recommend also that u make sure your vid, sound, and memory storage device drivers are up to date. I've crashed twice for the first week of play. Logged on about 12-14 hours of play. Gonna try those other options that were mentioned.

[Surango]

20thcenturyghost brought up an interesting point in a different thread. This game was originally deigned on DirectX 9. Yet Win7 and Vista run on DX10/11 have you tried installing the end user runtimes? www.microsoft.com/downloads/details.aspx

Instructions:


Make a folder and call it DX on your desktop.
Download the
file, when you run it, it asks for a destination path to extract the
files. Use the folder you just made.
Go into the DX folder and find
the setup utility and follow its instructions from there.

It doesn't say you have to restart afterward, but it's probably a good idea to do so either way. When you're done, you may delete the DX folder.

if you need to find out what version of DirextX is on your computer, go to Help and Support from your star menu and type in directx and you'll see a link that says. "What version of DirectX is on your computer?" Let this run a diagnostic and you'll know for sure. If you let it connect to the internet, it says it will also check your drivers.

Modifié par Surango, 20 mars 2010 - 11:28 .

[hashemg1990]

Un-checking the online boxes and disabling autosave helps a little bit for me, not very much, I still crash pretty much as soon as I enter an area with more than four or five NPCs on screen or if I initiate a conversation.

What helped quite a bit for me was disabling anti aliasing.

Usually I play with all graphics settings maxed out, as I've got an intel i7 920 with 6 GB of ram and 2 x GTX 295s, but after the patch on those settings I can only manage about 5 minutes of playtime before a crash. After unchecking the online boxes and disabling autosave, that tends to stop me crashing whenever I get an achievement or whenever I hit an autosave point.

If I disable AA aswell, I can get about an hour of playtime, or thereabouts. So if you're running with anti-aliasing on, try turning it off and see if that helps.

Also, if you want to try forcing DA to run DX9 instead of the default on your system, right click on the dragon age shortcut, go to properties, under path go right to the end after the final " and just add -dx9

Forcing DX9 didn't work for me, but it might work out for you.

Modifié par hashemg1990, 20 mars 2010 - 11:28 .

[redleafchewer]

my problem has been crashing during zone changes...along with random combat crashes.



I have noticed that the new spell effects are suddenly dragging my system down to a crawl as well.



On a hunch, I downloaded the latest Microsoft DX release for Vista 64 last night and installed it, and so far it's been stable for 2 hours play, though the spell effects are still distracting.



It may be possible something is glitched in the way the patched exe is addressing DirectX. Making sure Drivers are current as well as DirectX is also a good idea.



My experience these kinds of crashes are related to Driver and DirectX version, that or mismatched memory.



I'm going to run a 4 or 5 hour play session now and see if I am free of the issue, in that time frame I can expect about 3 or 4 crashes if not.

[Surango]

@ hashemg

That's not what the runtimes does. DX 10/11 are missing some of the .dlls and such that make DX9 games work properly. This readds them.

Other notes: This is NOT a downgrade from your current version of DirectX. These are files that make programs using older versions of DirectX work on newer versions.

[hashemg1990]

I wasn't suggesting using the -dx9 method as a replacement for installing the runtimes, only that adding -dx9 to the path will force the game to run in dx9 mode if you have it installed. It should be doing that anyway, but I'm willing to try anything at this point.

[Surango]

Ah ok. I misunderstood, my bad.

[Daerdor]

Jaesic wrote...
For those that neither of these things work for... is the crash you're experiencing completely random? or does it always happen during certain events (like casting a certain spell/ability, using a certain tactic or tool, etc)? have you observed ANY pattern in what happens?

In my case the crash always occurs in combat when a spell/talent is used. It occured for example when using the glyph combo, activating stealth, activating holy smite, ...
It doesn't occur always, for example today I was able to play 2-3 hours without issues and suddenly the glyph combo caused a crash (while I had been using it before in that 2-3 hour timespan)