Questa discussione ha avuto 86 risposte

[Don Moar]

Hey,

This is the start of the third thread on the investigation of the audio problems being reported on the Xbox 360 version of Mass Effect 2.

In the first thread, http://social.biowar...7/index/1501922, we asked for some general information about the kinds of bugs people were seeing and how customers were playing the game. From that, we learned that the most common problem was that audio was cutting out during the Samara / Morinth showdown. We also learned that the problem seems to occur regardless of whether the customer had installed the game to the Xbox 360 hard drive.

In the second thread, http://social.biowar...7/index/1772460, we asked for some more specific information from customers who were experiencing the audio cut-out problem during the Samara / Morinth showdown about any additional audio components they may be using. From that, we learned that the problem does not appear to be related to a specific audio configuration.

In this third thread, we’d like to ask for more details about how customers experiencing the audio cut-out during the Samara / Morinth showdown are playing the game. Specifically:

1. In which level / area of the game did you begin the play session when you encountered this problem?
2. How long had you been playing before this bug happened?
3. What were you doing prior to when this bug happened?
4. If you load a saved game right before this cut-scene, does the problem still occur?
5. If you adjust your turn the music, sound effects, and dialogue settings down to about 80% does the problem still occur? (Thanks to Pacifien for mentioning this in the first thread.)

As before, in order to provide maximum benefit to the programmers looking at this issue, please avoid unnecessary discussion in this thread and do not post comments about other problems. If we need more information we’ll either post a general request here, start a new thread, or PM specific individuals.

At this point, we can’t commit to a particular fix or ETA but we will do our best to keep you updated on our progress.

Again, I want to emphasize that we are continuing to investigate the problem and that your help and patience are very much appreciated.

Thanks!


Don M

(Edit: Formatting)

Modificata da Don Moar, 19 marzo 2010 - 04:01 .

[Cross1280]

Ok so here goes the results of my latest play through of this Loyality mission.

1: Started from a save right after I finished the collector ship, went straight to Omega and started Samara's Loyality mission

2: Less than an hour for this test.

3: Just started playing for the day ran this mission first to test.

4: Saved right before cut-scene still had the audio cut out upon reloading  from the save.

5: reloaded to save right before cut-scene turned music, sound, and dialog down to 70%, still had Audio cut out, reloaded turned music, sound and dialog to 80%, still had audio cut out.

Hope this helps.

[masterthehero]

1: I did Samara's quest last on my list of loyalty quests to complete. I was returning to Omega to deliver the datapads to the NPC and complete Samara's quest. The bug only starts happening once Samara and Morinth start fighting.



2.) I had been playing for at least 2 hours prior to arriving to this bug.



3.) Before the bug happened I was turning in my quest to the Salarian NPC that wanted the datapads. Before that I believe I was finishing Thane's loyalty quest.



4.) Yes



5.) Yes.

[Arijharn]

1) The Omega section directly
2) 1 Minute ago, replaying the section of the game from a character that has since finished it. Before that, Dragon Age Awakening.
3) Just booted the Xbox and exited from the Dashboard, just played around with the digital output settings.
4) Yes.
5) Yes. Actually my xbox managed to crash itself (this hasn't happened before in this section), and when I reloaded it again, the same audio-cut out happens.

[Mightyg]

The one thing I did notice, don't have the other specifics in any certainty, was my first playthrough the bug did not happen. 2nd, 3rd, 4th playthroughs the sound cut out.

[Screaming Manti]

As the above poster stated the audio did not cut out on my first playthrough.

1) Several places as during my playthrough i kept reloading to before it happened as the audio bug seemed to stop me getting to choose between Samara/Morinth. I kept reloading it because i was trying to get Morinth in my squad.
2) As i said above i tried playing through it several times at different times in the story, sometimes i had been playing for hours, others for mins.
3) Sometimes i had only just booted up the xbox and decided to see if it would work, or other times i would have been playing other games, or doing other missions in the game.
4) No as this is what i tried several times to do.
5)i have not tried this but i will give it a go as long as i still have my save.

This may be unrelated to the bug but on my playthrough i was playing on insanity, and after i completed the game it seemed to not register the fact, as i didnt get the achivement. not sure ill try again just for that 1 achievement

Hoped this helped

[Elite_Strike_Eagle]

1. In which level / area of the game did you begin the play session when you encountered this problem?
Derelict Reaper Mission IFF

2. How long had you been playing before this bug happened?
I just booted up the game

3. What were you doing prior to when this bug happened?
Loaded up the save

4. If you load a saved game right before this cut-scene, does the problem still occur?
I restarted the mission because I missed some credits.  I restarted
it multiple times and the same audio cut out still occurs in the Reaper
Core as well as the area outside of the Reaper Core before you
encounter Legion being swarmed by husks.

5. If you adjust your turn the music, sound effects, and dialogue settings down to about 80% does the problem still occur?
I actually noticed the audio cut out occurred when I used "Throw"
biotic power and started shooting with the submachine gun right after. This is when I noticed that the audio was cutting out. At first I thought the sound was cutting out because I was getting bombarded by husks and scions. This was
not the case because the audio was still cutting out.

[dnbkas]

1. I had been playing for hours so i'm not sure.



2. As I said, hours.



3. Playing through the Samara side quest.



4. Yes, I tried reloading probably a dozen times had the problem on every one.



5. Yes, the problem still occurs. I did notice that if I turn the Sound Effects volume off completely the voice will play as normal but the music still cuts out.

[GodOfThunder75]

Sorry can't answer all 5 of your questions but I'll relate my own experience with this bug:



I had been playing for a couple hours. Of course I was in Samara's loyalty mission, but I can't remember what I was doing before that. Once Samara and Morinth started fighting, the sound cut out. I reloaded a save right before this happened and before going into the cutscene I turned on subtitles to ensure that I would catch what they were saying, but this time around the sound worked perfectly.



Sorry if this isn't enough detail...hope this helps.

[MAdman1979]

1. Both playthroughs, I'd gone straight to Omega after the Collector ship.

2. 1st playthrough with a female Shepard - 5 hours, 2nd playthrough with a different female Shepard - 30 mins.

3. Playing through Samara's quest.

4. 1st playthrough - no, 2nd playthrough - I saved the game in Morinth's room and played the scene. The sound still cut out so I tried reloading the save and the problem persisted.

5. Tried adjusting all the sound options to various levels and the sound still cut out.



I hope this helps you guys to fix the problem.

[Pacifien]

Waited until my latest playthrough so I could pay more attention to what happened. Samara was recruited fairly late in the game, past level 25 with a large Paragon bonus and mild Renegade. Enough to be able to recruit Morinth if I wanted. Started the session during Samara's recruitment mission, did a couple N7 missions, then did her loyalty mission. Couple hours maybe? Save point was inside the VIP room, right before attracting Morinth's attention.

Sound cut out. Reload. Adjusted sound controls to 80%. Sound still cut out. Cursed that my previous fix no longer fixed. Reload. Adjusted sound controls so they all varied from each other, 60, 70, 80%. Sound still cut out. Gave up and continued with game.

[Arijharn]

I'd just like to re-emphasise the fact that it cuts out at the exact same section of the Samara/Morinth showdown; namely where Morinth starts talking about 'ge[enetic destiny...]'



I tested this again on a recent (new) playthrough with a newly imported character and it still fails.

[Mightyg]

After installing the firewalker pack, I played through it, and then did the Samara mission. I did not encounter the audio cut out at all.

[Twiztid_Fantasy]

during the samara vs. morinth fight right after she calls her mother for the second time it has always cut out even the first time through all different amounts of game play before sometimes the xbox was turned on right before this other hours after game play that day i have had it both on the disk and playing from the hard drive.

[Twiztid_Fantasy]

I also have the firewalker download and still has the audio cut

[DaBigDragon]

1. In which level / area of the game did you begin the play session when
you encountered this problem?

A: I was in the lower level of Afterlife where you try to attract Morinth.


2. How long had you been playing
before this bug happened?

A: My save game was right when you start out in the lower level of Afterlife to try and attract Morinth, so only a few minutes.


3. What were you doing prior to when this
bug happened?

A: Doing the various tasks needed to attract Morinth's attention.


4. If you load a saved game right before this
cut-scene, does the problem still occur?

A: Yes.

5. If you adjust your turn
the music, sound effects, and dialogue settings down to about 80% does
the problem still occur? (Thanks to Pacifien for mentioning this in the
first thread.)

A: Yes.

[OrbitalWings]

Always cuts out on the Samara Loyalty Mission for me - regardless of how long the console has been on. I've never played it without the sound cutting out.



It's happened both when the console has been on for hours, or just minutes.



Always starts pretty much as soon as Morinth knocks Samara back, and ends after I've been given the big choice and the results have begun to play out.

[RyneOnLive]

I encountered this bug in my first playthrough. It always cuts out. It's never fine even if I reload the save a bunch of times. Both discs are installed to my HDD. I'm using analog rca jacks for audio. Using HDMI for picture. Running at 1680 x 1050. Hope you can fix this bug. Thx Also bring Mass Effect 2 on games on demand please!!! I rather play it off my HDD than keep putting these discs in. Especially when I had to go though 3 xbox's because the laser that I hardly use (all games installed on HDD) fails.

[RyneOnLive]

I should also note my friend from austraila has the same audio bug problem.

[Gaddmeister]

I haven't been playing ME2 for about a month now, so I don't recall everything, but I will answer the questions I can.

1. Don't remember
2. Don't remember
3. Don't remember
4. Yes. I've tried to reload a save from inside Morinth's appartment a couple of times and the audio still cuts out.
5. Yes. I changed the settings to 80% and also 70%, no improvement.

I have played through the game three times and the audio has cut out on all playthroughs.

[Hag001]

My audio cut out problem is fixed. I was only having audio cut out during the Samara/Morinth cut scene/fight. It happened no matter what level I was, recruitment order I went through or whether it was an import or new start game. I downloaded the new Kasumi - Stolen Memory DLC and started a new import character from ME1 and it no longer has any audio problems. I don't know if it's just a fluke, just glad it's working. Thought i'd try to share. Good luck.

I've played two successful playthroughs  with no audio hick' ups. 

Modificata da Hag001, 15 aprile 2010 - 04:04 .

[E1itezzz]

the samara mission went perfectly for me. However, theres a audio problem with the oculus scenes.
When you lack the nessesary normandy upgrades(armor), the background music that plays when you first encounter oculus is suppose to change,instead, on my game,it starts up the default music early,then cuts out completley. You can still hear the movement and dialogue,but no music,whic ruins the scene for me.
Anyone else encounter this?

[1Nosphorus1]

Without reading any of the posts in this thread.



The only experience that rings a bell is grunts recruitment mission, where face the blue suns leader, mech and a load of tank krogan.

Cut out was horrific on multiple playthroughs, there was muzzled and crackled sound for the whole event, then went fine once the action had finished.



Both games were installed to the xbox hard drive once purchased, if that helps.

[Gaddmeister]

Quoting the op:
"In this third thread, we’d like to ask for more details about how customers experiencing the audio cut-out during the Samara / Morinth showdown are playing the game."

Modificata da Gaddmeister, 18 aprile 2010 - 01:02 .

[NaclynE]

When Morinth goes "Tell me you want me, tell me you'll kill for me". If I pick the middle choice Everything seems fine still but when Samara's energy blast collides with Morinth's energy blast and they exchange words....I get dead air. It cuts back in when their conversation is almost over. then the audio is normal for the rest where Shepard helps Samara kill Morinth, throws her speech, then appreciate Shepard for her/his aide.



I swear the Kasumi Goto patch really really screwed some things over because I have picked up on alot of things that I haven't encountered on my 3 previous runs.