33 réponses à ce sujet

[Hagathaq]

I've installed ME2, downloaded the Blood Armour and several other downloads, and started the game.  But I need some help, and can't post on the official forums because I am unable to register my game.

I go into my user profile and select Mass Effect2 for PC, and enter the code that came with the game, but I get an error message stating that this is the incorrect code, or some such nonsense. 

It has to be the correct code, because that is the code I used to install the game, for heaven's sake!!!!!!

So, could someone please tell me, under these circumstances, how to register my perfectly legal game so that I can post on the official forums?

[FLPSmith]

Same problem here.

Have tried registering it with different browsers as well, got some problems with chrome on other websites, but still not working. Code has to be legit because the game is working fine and all my DLCs check out as well.

[Triple_P]

I got the same problem with both games(ME2 and DA:O).

And when I want to add Bioware Points for PC they ask me to confirm my password.

I do and then: "The login details you provided were invalid. Please try again."



What the hell is wrong with this network?

[Chaos84]

I'm getting the same problem as well. Game installs fine. Just the registration doesn't work.

[mandela9000]

Same problem here. The site doesn't recognize my valid cdkey.

[Albamo]

I have this problem too.

[Hagathaq]

And notice how fast the forum officials are rushing to our aid.



I had the same kinds of issue with Dragon Age - and all of my attempts to get help were ignored. In the end other forum users gave me the solutions, but it took over a month for me to get everything fully functional.

[Darthuan]

I am having the same issue.Game installs fine, i redeemed the cerberus network code through game, but registering the game key on social is a no-go.

[Azuredge777]

Same here, bought the game from the gamestop online store and it doesn't allow me to register, no did it give me any codes. Game installed fine, just can't actually use it to its potential, making me why I bothered to spend the cash on it at all.

[Phalanxi]

Hey - I have the same problem. Just tried to redo registration for Mass Effect 2. On release date it has happened withoud problems. Today it is a "valid serialkey"... and i suffer more problems. Ingame I get connected to the Cerberus Network without problems but offline they want my reedem code. Wth?!

[custodis]

Recently bought a brand spanking new retail copy (Collectors Edition PC) and i have the exact same problem, i cant register the game. I redeemed the Cerberus network & collectors gear codes, installed the game patched it installed DLC everything works fine but i am unable to register..



Never thought id actually WANT to register a game... and not be able to

[Ashpin]

Wtf, no reply from admin yet? I'm having the same problem.

[Bloodthirst2]

I am also having the same issue, was messing around with registering the new DA expansion, and am unable to register ME2 either (Invalid key). All purchased through steam.

[Dark_Caduceus]

I aslo have this problem and would like to be reimbursed with a working code!

[Zepplin_Rules]

Same with social, not being able to register my collectors edition of ME2.



Where is the help in these tech SUPPORT forums? I haven't seen a lick of help with anything other than fan made solutions. Go Bioware! Keep breaking them and ignoring that you broke anything.

[GameShark428]

Im having the same prob too can register cerberus code and collectors promo but not game....sigh

[aqua.nl]

same here.

got my collectors edition today.

no problems registrating all the bonus and Cerberus network

but when trying the game itself it says an invalid key

[Shrandar]

Same here and my gf just bough Dragon Age, same problems, wonder if the registration site is just faulty.

[Keiske]

i also got the same problem...pls help cant register game

[Ashera]

I am also unable to register, although I have the Cerberus Network running (or I did a month ago, anyway... haven't played since then).

[Xelagn]

same here : Code is not valid for game.standard version.bought today

[count_4]

same here. Tried all three codes that came with Steam. No luck.

[jakenou]

Just installed Mass Effect 2 Collector's Edition for PC today. Product Key worked fine. Cerrberus Network sign on worked fine (even though I also have another Cerberus Network activation used for my 360 version of the game using this same account - no problems there either), downloaded all the DLC, installed it, then started a playthrough. All worked brilliantly and without a hitch.

Then I try to register the game here. Two different computers, four different browsers, all different combinations of entering the key code (with and without dashes, using caps and not). All have been FAIL. Waited in the queue for live chat with EA support. Text chatted with a fine person who either has a poor grasp of English or they have more crumbs in their keyboard than even I do (not possible!). After several inadequate suggestions, they told me the site (social.bioware.com) must be having an issue and to try again later. Greaaaat.

Hello? Social.bioware.com? Are you there?

Heh - I agree with a previous post - I've never really wanted to register a game before.. until now that I CAN'T

Hagathaq wrote...

And notice how fast the forum officials are rushing to our aid.

I had the same kinds of issue with Dragon Age - and all of my attempts to get help were ignored. In the end other forum users gave me the solutions, but it took over a month for me to get everything fully functional.

Would you be willing to share those solutions? I've plowed through a lot of threads in this forum, and the other Bioware site forum with no luck. I've found plenty of threads on the subject, but none with answers.

[custodis]

Looking around the forum and gathering information about people with this problem has led me to the following conclusion. people with retail and steam copy's who get the "Code is not valid for game" error will eventually be able to register.

The unique serial keys are (must be) time-locked. An official confirmation or denial in this is the case would be nice. But i highly doubt there will be one.

Modifié par custodis, 25 mars 2010 - 09:55 .

[mensenkinderen]

Same problem here. Bought the retail version of the Collector's Edition and installed it yesterday. I also tried to register the game yesterday and today, but no luck. Could it be related to the release of the Dragon Age expansion pack? Maybe the registration server is overloaded with requests.



The codes for DLC and the Cerberus Network all work fine, by the way.