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crashes, crashes and crashes again... help me please


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#1
beastly_ike2k

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i bought the collectors edition of the game on dvd. got it home and installed it. i started it up and started playing, about 5-10 minutes into the game it crashed back to the desktop. i restarted my computer figuring some files needed to update on a reboot. started it up again and the same thing happens. i really do not know what to do. it seems that nothing i try to fix it works.

I am running:

dragonage 1.0

windows xp sp3 32bit
AMD Athlon™ 64 X2 Dual Core Processor 6000+
NVIDIA GeForce 8800 GT 512mb
4gig ram
directx 9.0c

anyone have any idea what i can do to fix this? I sent  an e-mail on the support page but havn't heard back yet.

cheers

#2
D-Sledge

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I'm having the same problems bro. I've tried everything I can think of. And I think what might be the problem is a driver issue with the nVidia cards. I also rad there's a memory leak problem with the game, and that might have something to do with it.



But yeah, I've tried 3 different drivers, defragged my harddrive, reinstalled the game, downloaded the patch, cleaned the inside of my computer. Nothing, still crashes probably every 15-20 minutes or something.

#3
Dowly666

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Similar crashes here too. :(

#4
Zeldnath666

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I had a similar problem where DA would lock my computer into a black screen and I had to restart it by hand. Each of those crashes happened when I tried to access the DLC content like The Stone Prisoner.



I get Shale but when I try to move him everything crashes. Same thing happened with the Blood Dragon Armor or whatever it's called, it kept crashing my games to the point where I just disabled all the bonus content and made a new character.



I still experience some crashes but that might be because I got windows 7



Hope it might be to some help for those who get crashes with the collectors edition.

#5
Rayne Myria Solo

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Crashes wouldn't be WIn7's fault, unless it's your particular install, I've been running the game since it's release on Win-7 RC 7100 64-bit, and haven't had a single crash.

#6
Zeldnath666

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Then I guess I just have to wait for a patch to fix the bonus content since it works perfectly on my brothers computer without any of the extra stuff.

#7
Brazak

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well since loading patch - the game now crashes - frozen screen and no way out except re-boot.



game was crashing before, but crashed to desktop.... GRRRRR

anyway to roll back the patch without re-intalling?

#8
Rayne Myria Solo

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cross-posting won't help you there Brazak. The bonus content issues there's a sticky called "Redeemed DLC" about 4 down from the top on the forums here, with a lot of suggestions for fixing this, it might be as simple as Win7 firewall issues.

#9
Kniva Knobbyknees

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I am also crashing back to desktop every 5 to 10 minutes or so. Once in a while everything just freezes and the sound goes into a spastic loop followed by a reboot.

I also have the collectors edition of the game on dvd.

I spent yesterday updating and troubleshooting to no avail.

I have run NWN, Mass Effect and other games with no such problems.

#10
beastly_ike2k

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also for the first time got the blue screen of death after the intro missions.. this sucks. io was really looking forward to this game now i just feel like i might as well use the dvd as a frisbee.

#11
Oyclo

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I'm having similar issues, I get a brief burst of graphics corruption followed by a total freeze.



This is the only game I have an issue like this on.



Nvidia 8800 GT's SLIed

XP - current everything.

Latest Nvidia drivers.


#12
gadlaw

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Oyclo wrote...

I'm having similar issues, I get a brief burst of graphics corruption followed by a total freeze.

This is the only game I have an issue like this on.

Nvidia 8800 GT's SLIed
XP - current everything.
Latest Nvidia drivers.


Same here.  Plays fine then computer just dies completely, needs to be rebooted. Going to go look at Nvidia to see if they've got anything to say about this.

GeForce 8800 GTS
XP - current everything
Latest NVidia Drivers

#13
Dateranoth

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If you've tried everything else ( drivers, lowering all the settings, memtest, etc. ) then always check temps. Sometimes things will seem to be working great but almost all GPUs have a small fan that pulls air across enclosed fins. Those fins can get buildup of dirt and become clogged. I've seen them so bad that I had to remove the metal shroud to get the dirt out. However, before you do that you can easily test temps with this little app:



http://www.techpower.../SysInfo/GPU-Z/



Download it, run it and then navigate to the sensors tab. Check log to file and continue refreshing this screen while gpu-z is in the background.



You'll now be able to at least check and see if temperature is the culprit, and if you want to check the cpu temps you can grab this:



http://www.techpowerup.com/realtemp/



I'm running two 8800gtxs and the game heats them up pretty well. even after just a few minutes of play.

#14
Kniva Knobbyknees

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I would appreciate if people post their findings and / or fixes.

I plan to continue monitoring this post.


#15
beastly_ike2k

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Dateranoth wrote...

If you've tried everything else ( drivers, lowering all the settings, memtest, etc. ) then always check temps. Sometimes things will seem to be working great but almost all GPUs have a small fan that pulls air across enclosed fins. Those fins can get buildup of dirt and become clogged. I've seen them so bad that I had to remove the metal shroud to get the dirt out. However, before you do that you can easily test temps with this little app:

http://www.techpower.../SysInfo/GPU-Z/

Download it, run it and then navigate to the sensors tab. Check log to file and continue refreshing this screen while gpu-z is in the background.

You'll now be able to at least check and see if temperature is the culprit, and if you want to check the cpu temps you can grab this:

http://www.techpowerup.com/realtemp/

I'm running two 8800gtxs and the game heats them up pretty well. even after just a few minutes of play.


The thing is i have tried running other games some with higher min specs than dragonage and they run fine. So would that negate the possibility of a temperature problem?

#16
simonc4175

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No problems wih crashing but then again I'm using Windos 7 64 bit.



Everything works fine at present.

#17
Dateranoth

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Not necessarily as computers are fickle Bs , and with those two little apps its incredible easy to check. This is assuming you've updated your drivers to the latest ( there is a beta 195.39 out you can try, I'm using it), tried lowering all settings to minimum and turning them back up one at a time, and don't forget to try disabling sound ( there's an option in configue ) Also it is possible the game itself was corrupted during install. So you could try reinstalling ( I know, noone wants to do that, but it can help ) .



I'm just offering suggestions here, and sorry if you've tried them all. The point is to narrow down the culprits, and then fix the problem.

#18
Kniva Knobbyknees

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I am sending the error report with each crash ... *sigh*.

I can only say I am disappointed at this stage, but am hopeful a fix will be found.

#19
beastly_ike2k

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thanks for the help Dateranoth. i didn't mean to sound ungrateful i am grateful of any help offered to be honest.

#20
Kniva Knobbyknees

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OK ... took a bit to crash this time ... I was monitoring CPU usage history. It spiked to 100% for roughly 10 seconds during which time I was expecting the crash. CPU dropped momentarily, game unfroze and then froze again as CPU again spiked to 100% and then crashed. Evard the drunk had just appeared and I was about to reply about who I was ... at this rate I may never survive the proving.

#21
Dateranoth

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beastly_ike2k wrote...

thanks for the help Dateranoth. i didn't mean to sound ungrateful i am grateful of any help offered to be honest.


Oh sorry, I didn't mean to sound like you were. I just felt bad that I didn't have any solid suggestions.  I know how bad it can suck when you're one of the few that can't play for some reason. I've been on that side of things before, and thus why I know the routine. 

Usually starts with a full system analysis.  Running dxdiag.exe and saving all information to a txt is a start.  Problem is this "tech support" site doesn't have anyway to upload anything and the file can be quite long.  Best to externally host it somewhere and link it.

Then we go down the long lists of trial and error.  Usually beginning with updating drivers.  Then to the steps I mentioned with turning everything down to the lowest settings.  Then more and more drastic steps. 

#22
Kniva Knobbyknees

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I wonder if this is a dual core issue



Like beastly-ike2k, I have ....

windows xp sp3 32bit

AMD Athlon™ 64 X2 Dual Core Processor 6000+


#23
beastly_ike2k

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o.k. with everything on full i just booted up the game again running the techpower gpu thingy in the background. readings are as follows at the point of crash (i set all to show highest reading and goes as follows like it is ont he program) :

gpu core clock: 600 mhz

gpu memory clock: 900 mhz

gpu temperature: 91.0 (all in degrees c)

pcb temp: 73

gpu temp: 83.5

pcb: 73

fan speed 41%

fan speed: 5414 rpm



those stats mean nothing to me as i don't know what normal is. heh.

#24
Gilia

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I think its Dual-Core + Nvidia 8xxx + 9xxx.

Vista 32 SP2
Athlon 64 X2 6000+
GeForce 9800 GT

Even afer a fresh Vista installation the Game crashes every 5 Minutes.

CPU usage keeps constant at 100% and gets hotter and hotter... I thinks this is the key for the crashes.

Modifié par Gilia, 08 novembre 2009 - 07:11 .


#25
The Observer

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got dual core win xp dual core GTX 250 gfx card and i get CTDs far too regularly, sometimes after a CTD it crashes everytime i load my latest saved game so i load an earlier one and then my newest to get it to work again.





hope all the CTDs get fixed soon as they are far too annoying i save it everytime i go through a door or travel :S